I ordered online from the US Navy Seal Store in December. I checked their website for details on shipping, and they ship to Canada via USPS. Based on that, I gave the info for mail delivery (without the additional info needed for courier delivery). After being told the order would arrive for Christmas (it didn’t, not by a long shot), I received an email in January stating that FedEx had attempted delivery but that since I hadn’t given a buzz code for the building, the merchandise had been returned, and I would have to pay for shipping again should I still want the products. On top of that, there would be a 15% ‘restocking’ fee if I decided to cancel my order. What followed next was a comedy of errors. I left phone messages that weren’t returned (I was later told the company was having some sort of problem with their phone system) and sent emails that weren’t replied to. When I finally managed to get in touch with someone, and explained the situation, I was told that they would be happy to cancel the order, minus the restocking fee, of course. I explained – repeatedly – that the buzz code was absent because *their* website stated that it would be sent by mail, and buzz codes aren’t needed by mail carriers. After a number of frustrating emails and lengthy waits (after being told the issue would be sorted out ‘tomorrow’ repeatedly), they actually went to their website, changed the wording to read “USPS or FedEx”, and then sent an email stating that since the website had the correct information (now), it was obviously my fault. I asked for a supervisor’s number repeatedly and had the request ignored. I must say, I’m beginning to wonder if they actually carry merchandise, or simply make money off of the 15% restocking fee! Regardless, customer service is not a highlight, and I have never experienced someone working so hard to make a customer pay for the business’ mistake. There are a lot of great internet businesses out there – I’m going to support them instead.
Customers reviews and complaints
WRITE A REVIEWRate and Write a Review on Us Navy Seals Store
This complaint and/or review was posted on HolySmoke.org on 10:49 am, April 27, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/us-navy-seals-store/.
The reviews & complaints posted about Us Navy Seals Store was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Us Navy Seals Store as per Section 230 of the Communications Decency Act.
Be an Informed Consumer
An informed consumer is capable of making sensible decisions, gains insight about a business prior to an interaction or transaction. Our newsletter provides resources and information that informs you, the consumer. of such things as consumer rights and protection.
Us Navy Seals Store Reviews & Complaints
I ordered online from the US Navy Seal Store in December. I checked their website for details on shipping, and they ship to Canada via USPS. Based on that, I gave the info for mail delivery (without the additional info needed for courier delivery). After being told the order would arrive for Christmas (it didn’t, not by a long shot), I received an email in January stating that FedEx had attempted delivery but that since I hadn’t given a buzz code for the building, the merchandise had been returned, and I would have to pay for shipping again should I still want the products. On top of that, there would be a 15% ‘restocking’ fee if I decided to cancel my order. What followed next was a comedy of errors. I left phone messages that weren’t returned (I was later told the company was having some sort of problem with their phone system) and sent emails that weren’t replied to. When I finally managed to get in touch with someone, and explained the situation, I was told that they would be happy to cancel the order, minus the restocking fee, of course. I explained – repeatedly – that the buzz code was absent because *their* website stated that it would be sent by mail, and buzz codes aren’t needed by mail carriers. After a number of frustrating emails and lengthy waits (after being told the issue would be sorted out ‘tomorrow’ repeatedly), they actually went to their website, changed the wording to read “USPS or FedEx”, and then sent an email stating that since the website had the correct information (now), it was obviously my fault. I asked for a supervisor’s number repeatedly and had the request ignored. I must say, I’m beginning to wonder if they actually carry merchandise, or simply make money off of the 15% restocking fee! Regardless, customer service is not a highlight, and I have never experienced someone working so hard to make a customer pay for the business’ mistake. There are a lot of great internet businesses out there – I’m going to support them instead.
Us Navy Seals Store Reviews & Complaints
I ordered the swimmer trunks on Jun, 08. My card was charged. I received an order number. The item were not delivered. Customer service does not answer to my e-mails. International delivery in order details – 14-30 days. But it’s been two months ago. Order #[protected], Order date 6/8/15, Order total $28.50
Us Navy Seals Store Reviews & Complaints
I ordered the swimmer trunks on Jun, 08. My card was charged. I received an order number. The item were not delivered. Customer service does not answer to my e-mails. International delivery in order details – 14-30 days. But it’s been two months ago. Order #[protected], Order date 6/8/15, Order total $28.50