I paid the monthly service which included live support, file backup and virus protection. On February 8th I got the blue screen of death. I called a computer technician to check the hardware. The hardware was fine, the technician could not find an equipment problem with the computer. He offered me the same service that US Tech support was offering at a much cheaper price and he made house calls. So, on February 9th, I called to cancel my .subscription, I specifically asked if I would still have access to my data. Customer Service said I would have access until March 5th. On February 10th, I got my computer back, it had been set to factory defaults. I called US Tech support to start retrieving my files. The customer service rep put me through to a live technician who said they couldn’t help me because I had cancelled my account. They sent me back to customer service. I was sent through this loop 3 times, each time I was told that the other person had to help. me. Finally, they opened an “assist ticket”, I was told I would be contacted in 72 hours!!!!! Luckily, I had previously been using Mozy for my online backup. I went to the Mozy website which hadn’t been updated in a while but there were all my files! The most important thing was my pictures. I hadn’t really taken any new pictures in the last 6 months, so I had everything I needed. I clicked on restore files and 8 hours later, my computer was back to normal. I can’t wait for my customer service call from US Tech support 3 days from now!!!!
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On September 17, 2014 I called
On September 17, 2014 I called USTech because my computer was running extremely slow. At that time they informed me that my subscription had expired and it was $479 to renew for two years. I charged the $479 to my Visa card and subsequently the technician checked my computer, stated that he had all the issues resolved. The comkputer continued to run slowly never the less I was on the computer October 29, 2014 and a popup telling me that several directories were outdated. I called that company and the technicial began to examine the computer. He immedicately saw that I had 15 people that had access to the computer via spy ware, and that I had 6985 directory entries just to start! Also, no protection was offered for internal or exterial viruses or spy ware etc. At that time I paid $379 one time charge for the company to fix my computer and $58 to the internal and external protection and I could contact them at any time. This moring I called USTech to request a refund since thay were not providing the service I thought they were, and that I had used the service once when I renewed the service, and I had more than a year and a half left. They charged me $479 for a service thay had not been providing. I spoke to the representative and she said I could not get anything back since I had exceeded the on-line assistance. What? I used it one time? Then I spoke to the a manager and he told me the same thing! I am a senior citizen and cannot afford to pay over $800 for secure my computer. All I wantefd is a prorated return of my money. This is a BIG repoff and I’m sure it has happened to others. I hope you can help, I am contacting our attorney general, and the better business bureau also.
On September 17, 2014 I called
On September 17, 2014 I called USTech because my computer was running extremely slow. At that time they informed me that my subscription had expired and it was $479 to renew for two years. I charged the $479 to my Visa card and subsequently the technician checked my computer, stated that he had all the issues resolved. The comkputer continued to run slowly never the less I was on the computer October 29, 2014 and a popup telling me that several directories were outdated. I called that company and the technicial began to examine the computer. He immedicately saw that I had 15 people that had access to the computer via spy ware, and that I had 6985 directory entries just to start! Also, no protection was offered for internal or exterial viruses or spy ware etc. At that time I paid $379 one time charge for the company to fix my computer and $58 to the internal and external protection and I could contact them at any time. This moring I called USTech to request a refund since thay were not providing the service I thought they were, and that I had used the service once when I renewed the service, and I had more than a year and a half left. They charged me $479 for a service thay had not been providing. I spoke to the representative and she said I could not get anything back since I had exceeded the on-line assistance. What? I used it one time? Then I spoke to the a manager and he told me the same thing! I am a senior citizen and cannot afford to pay over $800 for secure my computer. All I wantefd is a prorated return of my money. This is a BIG repoff and I’m sure it has happened to others. I hope you can help, I am contacting our attorney general, and the better business bureau also.