I have purchased ticket online using Travelgenio for uzbek airways. As I had cancel the ticket I was advised to gave my refund by the travel agent. Currently travel agent keeps referring me to Uzbekistan airways refund policy and it has been over a week now and I still have no money back. Uzbekistan airways keeps referring me to travel agent as they say they that’s where I purchased the tickets from. As I know Uzbekistan airline has a responsibility for refunds and they have an agreement in place with Travelgenio. All correspondence emails have been sent to both companies and I have been messed in a circle by both of them. Both companies have no right to hold customer’s money for no reason. Uzbekistan airways has to treat their customers with respect. There is no complaint department and only one person responds to emails! Disgraceful!
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I have been charged for two products that i did not order. I originally responded to an offer for 2 free products but have not ordered
This complaint and/or review was posted on HolySmoke.org on 23:03 pm, February 07, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/uzbekistan-airways/.
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