We bought our RO water system about 8 months ago. When the sales rep “Deif” arrived at our house, he showed us how our water could be improved, how it would make cleaning the shower easier and the bonus was the 5 years of cleaning supplies. We were impressed and bought the RO system. He scheduled a team to come install the system, arranged financing and promised to come back in one month to see how the system was working and if we had any problems or concerns. Deif stated since our home is only 6 years old, the build up from the untreated water should be gone in no time. Once we signed on the dotted line and the installation complete, we never heard another word from them. Except for a form letter we were sent requesting we copy it and post it as our glowing review. That’s not going to happen. One month after our system was installed, we had a leak. We called Valley Environmental Resources, they laugh and told us to call a plumber. Evidently, once the system is installed all problems with that system are the owner’s problems. We demand they send out a service tech, the service tech arrived, spent 3 minutes accessing the leak and told us to call a plumber. My husband ended up fixing the leak himself. Next are the 5 years of cleaning supplies: laundry detergent, hand soap, dish soap, dishwasher soap, shampoo, all purpose cleaner, etc. These products combined with the RO system are supposed to make laundry cleaner, glass shower easier to clean, skin softer, hair shinier, etc. What a totally bogus claim. We have to use twice the amount of laundry detergent to clean the clothes, double the dishwasher soap, the all purpose cleaner was three times the amount and still have to use a scrub brush to clean the shower. We called Valley Environmental Resources to find out the reason we needed to use double the amount. The sales rep stated that if the cleaning supplies are left in a hot garage or storage, it could cause them to not work as advertised. We storage them in the hall closet and our home is thermostat controlled at 80 degrees. We thought the cleaning supplies might have lost their effectiveness while storied in their warehouse. We asked if we could have replacement cleaning supplies to see if that made all the difference. No can do. In conclusion, if you want to work with a company, that provides a great presentation with absolutely no customer service to back up the claims and promises of the sales reps, then this is your company. If you expect great customer service for the huge amount of money you are spending on a RO system, keep looking. This company is all talk, no action. .
This complaint and/or review was posted on HolySmoke.org on 03:06 am, January 23, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/valley-environmental-resources-review/.
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