*do not buy from verge girl* My item was returned within 14 business days. However they processed a gift certificate exchange instead of monetary value. Secondly they refused to accept an item that they believe had been damaged by myself, yet I didn’t even wear the item and the tags were still attached and it remained in its plastic. Demonstrates what poor quality they send out to clients. Terrible customer service and clearly no understanding of consumer law. Will not be shopping again.
Customers reviews and complaints
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This complaint and/or review was posted on HolySmoke.org on 05:30 am, February 23, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/vergegirl/.
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VergeGirl Reviews & Complaints
At first I was so excited when I saw their beautiful and unique clothing. I purchased some clothing and even paid the expensive shipping. When my items arrived I tried them on and noticed that the strap that tied the shirt together was already shredding apart. I was so angry! I paid over $65 for just one shirt! I contacted customer service immediately and they expected me to pay for the return shipping! They also wanted to examine the shirt before they would decide what to do. There is no way I was going to pay extra for shipping again. I wasn”t even sure if I”ll see my money! I”ll never shop there again! They have expensive clothing that is poorly made, the material is horrible and customer service is beyond ridiculous.This is by far the worst experience I have ever had!
VergeGirl Reviews & Complaints
I have been with them for several years, and even though I rarely attend their stores, I have never been treated in a rude manner. But unfortunately, it happened to me yesterday and I think I should tell you. The manager at the store was rude to me answering my simple questions. I really didn”t intend to offend her and I was very polite, so I don”t know what made her think she had to be so obnoxious to me. I didn”t buy anything. I was leaving this store trying not to cry. It really was terrible. I am sorry, due to emotions I didn”t remember this woman”s name. This happened yesterday, October 23d, Brisbane store.
VergeGirl Reviews & Complaints
I returned almost $800 worth of merchandise in perfect condition from the U.S. it cost me almost $100 to return it. Because it apparently arrived a couple days past their cut off, they are refusing to refund my money. The merchandise I did keep fell apart within one or two washes. Their return policy and customer service is terrible- they DO NOT CARE about their customers.