I bought a ticket from Viagogo last Friday, for an event the following Monday (tomorrow, as I write this). I knew the timeframe was tight, but was reassured by the guarantee, headed in bold type on the Viagogo website, that I would get my ticket, or it would be replaced or refunded. I thought they would send the ticket by special courier, not the public mail courier system. I received an email telling me that the ticket was dispatched on Saturday, and I thought it would arrive on Saturday, since I was advised of where it had been posted, which was only an hour’s drive away. The ticket did not arrive on Saturday, and by the time I realised it wasn’t coming, the mail service offices were closed for the weekend. I contacted Viagogo, who said it was no longer their responsibility and I’d have to contact the mail service. Now, I will do that as soon as the offices open in the morning, but my issue with Viagogo is that they made sure to tell me, without me asking, that they were not required to replace or refund the ticket, if it did not arrive.When I questioned how this tallied with the guarantee on their website, they said that if they were responsible for the handling and delivery of the ticket, they would replace or refund it. They weren’t, so they refuse to have anything to do with it. There should be a disclaimer to this effect on their guarantee, and I have reported them to the Advertising Standards Authority. .
Consumer Reviews and Complaints
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This complaint and/or review was posted on HolySmoke.org on 12:55 pm, May 30, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/viagogo-review/.
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Viagogo Reviews & Complaints
* 23.11.2017 * order number [protected] * misrepresentation: i was made to believe that this was an initial sale and not a resale. * the price on the invoice for the actual ticket stated $382 but on receiving the tickets it showed $252. * i feel the fee per ticket was exorbitant. * we paid $500 per person when the ticket was only $250. we understand that everyone needs to make a profit but 100% is outrageous and a complete ripoff. * i believe that a refund of $250 would make this deal more acceptable. * i am fully aware that the accc have taken legal action against you and they have advised me to demand a refund. if this is not forthcoming i will take legal action against you through my lawyers in london.
Viagogo Reviews & Complaints
1. I am legally blind person who purchased tix for Australian Open on Viagogo. The total cost of tix was not made clear until final proceeding of payment. The time elapsing affected my capacity and ability to clearly read, and assess purchase, for example, I am buying tix for 2 children and myself (who is accompanying children and will not be able to ‘see’ the event anyway. I was led to believe the total for three tix was $629 and have been distressed to discover amount charged was $2524.23. I am not in a facial position to make such a purchase of any kind. Viagogo did not respond to any immediate emails requesting special consideration for refund. Paypal did not enable prompt cancelling. In addition, there are not details about the seating allocation or times, locations for other aspects of ‘hospitality package’ so am not in a position to re-sell. I am utterly distressed – please help!
Viagogo Reviews & Complaints
16/10/17 Purchased tickets on-line as tickets advertised at a set price. Proceeded with sale without being made aware of excessive and exorbitant fees which equated to AUD$90.77 booking fee per ticket. The advertised fee for the ticket was 285.64. Not until the end of the transactions which proceeded with the entering of credit card details was I informed of this fee. This is misleading and deceptive conduct which has ensured that Viagogo had mislead me throughout the consumer transaction. We purchased tickets in good faith and this is not in accordance with Australian Consumer Law. We would like a refund.
Viagogo Reviews & Complaints
2 tickets purchased with you on 29th June 2018, order number [protected]. I have sent numerous emails with no responses. The tickets have been charged higher then stated and also the seats that I have purchased don’t exist. The order in my account states my tickets are in Section -Trybuny Gorne, this does not exist. My account said they where 386 per ticket, with fees a totalmof 1099 to be charged, i was charged 1120. Please I have tried reselling but as I don’t know where they are is very hard to do. I vary rarely go to concerts and this is a once in 5 years event and you have not only triple charged me you have sold something that doesn’t exist. I will be seeking compensation as you cannot sell something that does not exist. Thanks
Viagogo Reviews & Complaints
200% markup on tickets. Viagogo charged $235- Ticketek $120. Absolute rip off, robbery and no customer service. Daughter purchased these inflated rip off tickets. Tickets advertised as $180 indicating uninterrupted viewing and mid tier seating. Once ticket processed I was charged an additional $50 handling/VAT. I find out later that day that Ticketek charges $110 for the same seats, right up the back of the arena. So I have paid $230 each ticket for tickets which Ticketek charges $120 (less than $10 handling charge). When contacting them they offered to resell the tickets with the handling fee of $50 nonrefundable and they take 30% fees to resell – if they resell them!
Viagogo Reviews & Complaints
3 x tickets purchased May 24th for Australian AFL match on Richmond v Essendon on 27/05/17. E-tickets received and tickets are completely fake. They look as if they have been created on “Paint” on someones home computer. Meant to be high quality seats and was intending on paying $135 per ticket. Also didn”t see their added $35+ per ticket addition to my order before submission and didn”t realise until I checked my order email. Order ID: [protected]. Would like a full refund.
Viagogo Reviews & Complaints
3.10.2017 I bought 2 tickes – Prague, koncert Umberto Tozzi 28.11. 2017. I bought two tickets balkon centre. You send me 2 tickets balkon right. I wrote you, that you send me bad tickets. – I ordered a paid for balkon centre, no right. You answered me, that I ordered balkon right. I asked you if is possible change me my tickets for right tickes ( balkon centre), and if is possible show me my order. You answered me, that it is not possible. If I wanted respond you blocked me my account. Sorry, I orderd a paid you fo bakon centre, for better tickets, you sended me worse tickets a just now you refuse to solve it.
Viagogo Reviews & Complaints
A month ago I booked a ticket on viagogo. Its a football game on 21th may at torino, italy. The order id is [protected]. But since now I haven’t received it (15th may) and I can’t find any delivery information in my accountant on viagogo.com. And on 20th may I will leave germany to italy. There isn’t any customer service. The ticket costs me 148 euro. I don’t know what I should do now.
Viagogo Reviews & Complaints
About 3 weeks ago I bought 2 tickets, for my wife and daughter, for a Justin Bieber concert in Tel-aviv, Israel. I missed the initial sale because I didn’t know my 8 yo daughter was so into Bieber, and so I happily spent about a third above the ticket price on viagogo, just to make her happy. My order number, by the way, is [protected]. The tickets were initially supposed to arrive by mail, but about a week after the purchase I received an email from viagogo stating that the seller has e-tickets, and that they will be sent in a follow-up email. Sure enough, the tickets were sent and I printed them. Today, on the day of the concert, my daughter was probably the happiest I have ever seen her. She was so excited, and I was so happy I could do that for her. She and my wife left early and got to the venue. They stood in line, waiting to give the tickets and get in, only to be told by the bouncer that these tickets were already used. My wife called me, and I told her it must be a mistake, that she should seek someone from the production team to clarify this. My wife found someone from the production who told her that the tickets she has were already used to get in, and that she and my daughter won’t be able to see the concert as it was sold out. The tears my daughter shed over this all affair is something that I will not soon forget. Nothing will compensate us for this. I demand a full refund, that’s obvious, but aside from that I deserve compensation for the loss of time, for travel fare to the venue, and of course for the grief. I’m more than willing to seek legal counsel for this and do everything in my power not only in order to get justice for my daughter, this will never happen, but in order for viagogo to face the consequences of their actions – obviously selling the same tickets multiple times – and make sure this never happens again to any little girl.
Viagogo Reviews & Complaints
Absolutely outrageous customer service. I bought 2 tickets on viagogo. Tried to resell them and used their “one click listing” service. These were sold and I emailed them asking to redirect the tickets to the new buyer – they agreed to do so. A week later, they send me a terse email indicating that I had to send them on my own. I followed up and they claimed that they had never promised to redirect them (although I have the communications and their website itself states so). I let it go and sent the tickets (although it was quite a rush). I then receive an email telling me that the tickets were incorrectly labelled as including a “row”, that the buyer had complained and I would neither be getting paid, nor would I get my tickets back and that they reserve the right to charge me for buying new tickets for the buyer. I do not understand how this happened as I used their “one-click relist” service, and the identical tickets should have been relisted. This is absolutely shocking service.
Viagogo Reviews & Complaints
After purchasing 2 commonwealth games tickets from this website in September 2017 I received a confirmation email stating an order id no of [protected]. A couple of days ago I watched an news article where Ed Sheeran fans were let down by receiving fake tickets and they were refused entry to the concert. I would like confirmation that the 2 tickets I have bought from viagogo are legitimate and I will be able to attend our chosen sport. The tickets were for the artistic gymnastics on 6th April at the Coomera Indoor Sports Center Brisbane. Please reply to confirm this thank you Katherine Fyvie
Viagogo Reviews & Complaints
After purchasing tickets for the Arianna Grande concert via viagogo for 22/5 for my daughter and two of her friends I have now had huge problems with trying to get my free tickets to the event on Sunday 4/6. Initially we were unable to claim, then sent email”s giving us 2 hours to register, which I did. Then another email stating I had to re register within again a few hours, which again I did! To now not received the “link” to be able to go through to get the free tickets. I thinks the service you offer your customers is appalling, it is practically impossible to speak to anyone on the phone being constantly redirected to the help centre, which is an ironic name as it is not helpful at all!! I am yet to receive tickets and for a second time my young daughter and friends are disappointed with the prospect of not seeing Arianna again, please respond
Viagogo Reviews & Complaints
Again I have still had no response from Viagogo. I”m not even certain these complaints are looked into !!! Tickets still missing not happy !!! Delivery company say they have delivered and they have not and viagogo are not responding at all. This company are a disgrace. Don”t understand why duplicate tickets can”t be provided. I have requested either duplicate or a refund. Nothing happening !!!
Viagogo Reviews & Complaints
Avoid !!! My girlfriend and I are going to watch a Barcelona game and purposely spent extra money to make sure we got good seats and are seating together, before purchasing you also keep getting notifications reminding us that the seat are together, we have received the tickets now only to see that our seats are away from each other, so basically we have not been given what we paid for. To make things worse they have non existent customer care, I can’t understand how they are allowed to even be open . It’s a scam!
Viagogo Reviews & Complaints
Because I did not have experience with buying tickets for our local Theatre in The Hague I did not recognize viagogo. Outsourcement is usual in The Netherlands, and it looked official. I intended to buy two tickets as a present for a concert in September 2019. When I was selling the tickets on the site, a clock was ticking for five minutes. It is pure misleading. I got an e-mail that I did not get de e-tickets immediately but some days in advance of the concert. For me impossible to give it as a present and worthless. I tried immediately to cancel the 194, – Euro transaction, but it was not possible. Then I went to te Theatre (800 meters from my appartment) and found out that viagogo is messing up the ticketsale. I bougth new tickets (65 euro) at the Theatre and will do my utmost to cancel this transaction by my creditcard company. It is impossible to reach viagogo in a regular way. Their consumerservice is nothing more than a list with FAQ. This was my last time of doing business on the internet. I found out that viagogo according to the Guardian is supported by the Jacob Rothschild and Bernard Arnoult. The rich of this world are filling their pockets.
Viagogo Reviews & Complaints
Booked the vamps leeds o2 academy 3/3/17 7pm four tickets.My daughter ran in saying last ten tickets available and I quickly booked four of them.My daughter was adamant that these were really good seats at the front so although I had originally agreed they could go as it was only twenty pounds felt didnt mind paying the extra for good seats.However when I looked at the email receipt and realised how much I had actually paid I had paid 215 pounds to viagogo how when tickets were 36 each.??Also ive just downloaded them and the tickets are not for seats as we were advised but for standing face value 16 .50!!! Whilst yes I paid this so you may have the attitude its tough..Im sorry but with such a huge mark up a customer needs to be clearly aware of this and have several options of reviewing so this cannot happen.I paid over the odds to get seats and the least I expect is seats-goods as described Trade Descriptions.Please advise what can be done as viagogo just have the “its tough” attitude with no mention of looking at finding seats etc. let alone refunding the some of the one hundred and thirty five pounds extra I have inadvertently paid. booking id [protected]
Viagogo Reviews & Complaints
Bought 2 tickets in January for Ed Sheeran concert in August in Warsaw. I received on 20.07. – 2 tickets with other names on it. Contacted the concert organizer after checking their website and it turns out – tickets are invalid and useless as names and ID will be check on entrance. A change of names is only possible when the original buyer applies for it in written form AND bank transfers a fee for this from his account. This is not executable as there is no contact with the sellers and also highly questionable if they will pay the fees. However, Viagogo support repeats to write that the tickets are valid and it is no problem to enter the concert. After calling up the event organizer, eventim, they confirm their official TAC and that the tickets are useless. Viagogo support wrote few times that they can refund for invalid tickets, I requested it, but they do not execute and repeat to reply in the same way – “you can get refund if tickets are not valid” “yes your tickets can be used with wrong name, you can enter”. Actually Viagogo is providing here written evidence of actively supporting fraud. Extremely poor and shady. I paid nearly 8 times the regular price of the tickets – which is of course my own personal decision and habit – but then at least things should work. This is simply unacceptable. On direct request I’m more than happy to provide case relevant details and evidence.
Viagogo Reviews & Complaints
bought noel Gallagher tickets on date 0211.17 for the concert in paris the 03.04.2017. fund out afterwards that viagogo was not the official provider of tickets for the concert. the tickets was also over prices, which is not legal in Denmark. as a buyer from denmark im not interested in support of illegal activities. I dont think that the price was fair compaired to the official price for the ticket. i therefor request a refund best regards Robert
Viagogo Reviews & Complaints
Bought tickets for Marilyn Manson for the October 12 th show . It’s was cancelled, I tried to contact viagogo, the site just runs you around, I was never able to talk to anyone, and no emails where sent to me telling me of new concert dates or any options . I am very disappointed and frustrated with this company, I will not make any further purchases with this company in the future.
Viagogo Reviews & Complaints
Bought tickets for take that to take my girl. The event was postponed but instead of sending new tickets they ripped us off 180 pounds by sending an email saying don’t worry about tickets followed by an email with very little in my case no time to return ticket for refund. As a visually impaired person I think this is disgraceful . I wonder how many other people fell for this. No means of communicating with anyone human at viagogo in this case. I have literally been robbed after trying to treat my girlfriend I would never ever trust this company again shame on them for making money out of An act of terrorism at Manchester arena
Viagogo Reviews & Complaints
Bought tickets from viagogo for the killer”s tickets on the 20th of April. I was dubious about them from the beginning as heard viagogo tickets we a scam after purchase. I ran ticketmaster, where the tickets came from and they said they were real tickets but had probably been on-sold many times. I went to the concert with my 11 yr old son as a special treat for him. We were rejected at the door saying we needed a refund. I was been trying to get hold of via gogo numerous times, the ph numbers are disconnected and when you email them it just takes you round in circles and no one responded. The tickets are attached and I am desperately seeking a refund Name on Ticket Leslie Conin Confirmation no 52-48868/NZL seats 311 and 312 row 10 Please help Regards Jacqui Freeman
Viagogo Reviews & Complaints
Brought 2 tickets to Chris rock thru viagogo web site only to find out that we couldn”t get into the concert because viagogo is a third party and that we just got scammed and we lost our three hundred dollars we paid on line thru our bank acct s we had to save up two mths we are very disturb and broke now with no memorys to have but bad memorys .ticketetek owners nee about this site but dont bother to warn people about this thrid party scammers they no about these people but say nothing to warn people about. This site
Viagogo Reviews & Complaints
Brought concert tickets under a ticking countdown to hurry and enter all details, then saw the outrageous booking fee after the fact.Not even given tickets or seats for those purchased tickets at outrageous cost.Resold them immediately but viagogog keep telling me i havent added a payment method in my account when i have, so they cant deposit my money!stay clear, fraudulent, wont be around much longer
Viagogo Reviews & Complaints
Complaint about Ed Sheeran tickets purchased online the Viagogo on the 17th May, 2017. Order ID [protected]. On the above date I purchased 4 x Ed Sheeran tickets online from your company. At the time of the purchase it mentioned a price which I was of the belief was the total cost of four tickets. This was inline with the cost of Ed Sheeran tickets which I was aware had been capped. After proceeding I found that the total was actually $1645.95. This FAR exceeded the price given when asked to confirm the sale. Since this I have contacted you a number of times and have been told that the sale could not be cancelled. As a result the tickets were re listed for sale and I was informed that they had been sold for a lesser amount. I was happy to accept this however a short time later I was then informed that this sale was cancelled. I cannot understand this as I was unable to cancel my sale. Since this time I have heard of numerous other complaints similar to mine regarding your company. As a result I have contacted the Australian Competition and Consumer Commission (ACCC) who have advised that I make this further complaint. I feel that the sale was misleading and deceptive regarding the total price of the tickets and the failure by your company to disclose the substantial fees. As a result I am now requesting a refund of this sale. I would appreciate a reply in relation to this matter by the 24th January, 2018. If this matter is not rectified I have been advised to make a formal complaint to the ACCC and the NSW Department of Fair Trading. Regards, Paul Baird [protected] [protected]@gmail.com
Viagogo Reviews & Complaints
Completed transaction for concert tickets to alice cooper brisbane 2017 concert. Tickets are fake . Confirmed with ticketec office in townsville qld australia, No customer support at all from Viagogo complete scam site.Have seen many similar cases concerning Viagogo.Out come always the same, no refund or response from them, For such a large company they act like a two bit scammer from nigeria
Viagogo Reviews & Complaints
Dear _? I refer to the email I sent on the 24th of september 2018, subject [protected]. I have taken the tickets off resell. I am disappointed that this was the only solution offered to me by your company as the price I paid for these tickets are not to their accurate value of $190 each and I am not willing to sell the tickets to other individuals at the price we paid. I have researched your company and and there are many individuals who have suffered the same as I have. Again, I request a full refund for the purchases due to the aforementioned reasons. Regards, Sam ibrahim
Viagogo Reviews & Complaints
Dear Complaints Board I would like to cancel tickets I have purchased from Viagogo online. I wanted to surprise my boyfriend, so I bought us tickets to offspring show in Italy. at Stadio Comunale G. Teghil on the 4.8.2017. I have purchased the tickets on the 18.05.2017 at 10 pm, then when my boyfriend came home and I told him about it, he searched the web and found out that this website is a scam, that they charge overpriced tickets and don”t send them to the customer. Within 2 hours after the purchase I decided to cancel, but to my horror, I discovered it is impossible, and that many people complained about it. Even the international scrutiny put Viagogo on notice. My order number is [protected]. Please help me, I am a student and it is a lot of money for me. Sincerely, Yulia
Viagogo Reviews & Complaints
Dear Officer, I”m Dhanushka a reputed doctor working in Geelong, Victoria, Australia. A few months back I bought 12 tickets for two T20 World Cup matches which will be held in Australia, next year. One ticket cost me A$220. This was through Viagogo.com I received an email today from Cricket Australia that tickets were released and the same ticket is on sale at A$20. I havenot still received these tickets yet. I feel this is a big rip off from me since Viagogo price was 11x higher than the usual price. I contact Viagogo a few times, however they are refusing to cancel/refund/reduce price of the tickets. Due to this fraud I have lost almost A$2400. I would like to get your help to recover my loss Thank you Dhanushka Algama
Viagogo Reviews & Complaints
Dear sir/madam, At the beginning of this year, my colleague Laura bought me and my partner Tania two tickets for 136 GBP (Order 9790535) for Jamiroquai concert on the 24th of June (SATURDAY). Unfortunately, the concert was re-scheduled from a Saturday in June to a Wednesday in December (6th December). I can’t understand how is it possible to re-schedule a concert for half a year, from a weekend to a weekday, and not offer the possibility of a refund. I don’t live in London and is not that easy for me to go there.Besides losing money on the tickets I also lost the transportation and accommodation money (total 240 GBP for me and my partner). Since I couldn’t get a refund, I tried to sell them here. In order for you to get more money at my expense. I only managed to sell them for half the price I bought here (no surprise when an event changes from a summer weekend to a winter weekday). However, even after selling them on the 30th of November for a total of 68.64 GBP (Order ID: [protected]), I still haven’t received the money back (After 16 days…). It is extremely disappointed to start working with you and getting issues from the beginning to the end.
Viagogo Reviews & Complaints
Dear sirs, i have ordered the above tickets and still awaiting for the delivery. Now only ten days to the concert date, I want to know when can I receive the tickets. Besides, I can not check this purchase in my account. Can your help me to locate the ticket pls? Pls respond to my email, [protected]@gmail.com or Hong Kong mobile no. [protected]. Regards, Kelvin
Viagogo Reviews & Complaints
Dear sirs, I sold my tickets to F1 Hungary with orders id [protected] & [protected] and I can not receive the payment because I can not fill any payment method available. I am from Ukraine. So, when I choose bank transfer as payment method, I need to fill in the form where I should mention the IBAN number, Ukrainian banks do not have IBAN number, we have only SWIFT number. As for Paypal as payment method I can not use it either, because Paypal did not allow to receive payments in Ukraine
Viagogo Reviews & Complaints
Dear Viagogo i purchased the tickets for britney spears concert in singapore and order e-ticket. My booking number : [protected]. And when i enter to stadium they said my ticket already taken and because of that i need to repurchased another ticket. So my tickets from viagogo is avoid and denied cause can”t be scanned during the show. I need clarify and confirmation about my booking and lost total SGD 886, 79. Please do give me answer and ASAP. I already declare police report to user that sells me tickets on viagogo.
Viagogo Reviews & Complaints
Dear Viagogo, I’m writing this email because I did’nt see my purchase when I was entering my email by accident I enter the Facebook email that was [protected]@hotmail.com instead of [protected]@hotmail.com I have try many things like change the email and always my pssword address. is incorrect I’m despret please please help me. I am from Lebanon. the information: purchase is 1 ticket for harry styles concert in 29 October 2017 in London uk [protected]@hotmail.com Nermine kaakour
Viagogo Reviews & Complaints
DO NOT DO BUSINESS WITH http://WWW.VIAGOGO.COM unless you want to lose all your money like we did, $US 678.45 for the Bob Seger Concert at Oracle Arena, OAKLAND CA in a section where the assigned row does not exist and no individual seats were assigned. They also added hundreds of dollars in service & handling feeds but made no mention of free parking, They are a scam, SO BUYER BEWARE!!!
Viagogo Reviews & Complaints
Event : Don Giovani Teatro Alla Scala 3/06/2017 Order ID :8446785 Dec 2016 2 tickets for Galleria purchased for 349euros including VAT and booking fee. I was then offered an upgrade I was then told my tickets were not available but they are to be replaced by 2 tickets for the cheapest and worst visibility seats in the theatre (stool seating) I was then told I could print out my original tickets for the Galleria but when printed they were for the inferior seats. After paying for flights and a hotel we were turned away from La Scala because our tickets weren’t valid. Viagogo customer service agreed to refund my 349euros when contacted on our return from Milan. My Viagogo account says I have been refunded but I haven’t ! Viagogo has been holding my money since December 2016 and the whole experience has been extremely upsetting and costly. Barbara Le Van Huy
Viagogo Reviews & Complaints
First and foremost, I went online to Ticketmaster on the date that the Childish Gambino tickets first came out. Somehow, I was redirected to Viagogo, a secondary site and I spent $400 on 2 tickets that I thought were great seats. I didn’t even know exactly where my seats were until my tickets were finally sent to me several months later and I realized how I was taken advantage of (nearby tickets were selling for about $50). To add insult to injury, the concert was postponed to a date I cannot attend. There’s no way that these tickets will sell for the price I was tricked into paying. I want a refund now. Shame on them and their tactics!
Viagogo Reviews & Complaints
Firstly upon searching via google for Beyond The tracks tickets Viagogo stated in its headline Official Ticket Site. Very misleading as it is not the official ticket site for Beyond the tracks. Nowhere throughout purchase did it tell me I was buying from a third party and the price wuld be higher than the actual ticket price. I have tried to log on to complain but it keeps telling me I have the wrong email address or password which I know I havent. I have tried to contact them by hitting the reset password and help logging in but received no answers at all. There are no phone numbers listed or actual email address to contact them direct. My ticket has come with another persons name on it and it states clearly on Beyond the Tracks website that ID must be taken and entry will not be permitted without it and without your name on your ticket. Essentially I have payed Viagogo for a useless ticket. This is fraud. My Order ID is [protected]. My name is Sally Hanson. Email [protected]@yahoo.com. I paid by debit card. No email confirmation was sent. No invoice was sent. I require a full refund, including the UPS charges. I do not want to have to open a fraud investigation with my bank but will do if it ismy only option to recover my money.
Viagogo Reviews & Complaints
FOR YOUR URGENT ATTENTION PLEASE?? ———- Forwarded message ———- From: Petra Kleyn Date: Wed, Jan 24, 2018 at 10:49 AM Subject: COMPLAINT : Order ID: [protected] To: [protected]@viagogo.com COMPLAINT : Order ID: [protected] I want to hereby raise a complaint and I want to request a FULL refund of an amount that went off my bank account on 18 January 2018. After I ordered these tickets I have been told you are in fact NOT affiliated to the Western Province Rugby in South Africa. Also, the tickets are ONLY available 2-3 days PRIOR to the game??? And I quote: “Please do not purchase through Viagogo. They are known to scam and over charge. They are not affiliated to WPRugby” I have received replies from you on e-mail, via Facebook Messenger AND Twitter – a lot of STANDARD RUBBISH. I see SEVERAL people who get refunds all over the internet and Facebook!! DO NOT TELL ME YOU CAN NOT DO THIS!!! Your first email to me did NOT stipulate a ROW NUMBER or A SEAT NUMBER!! I HAVE FRIENDS FLYING FROM Port Elizabeth to come and see this rugby match and I CAN NOT afford to let them fly all this way and NOT see this game. The flight tickets have been booked. The accommodation for them have been booked. VISITING NEWLANDS IS ON THEIR BUCKET LIST – BUT NOW THE CHANCES ARE THEY WIL NOT GET IN – FROM WHAT I READ ALL OVER THE INTERNET!! YOU CAN NOT guarantee that there WILL, in fact be tickets available if you CANNOT EVEN send me a ROW NUMBER and SEAT NUMBER UNTIL 3 DAYS BEFORE THE EVENT!! IT IS JUST IMPOSSIBLE!! I wish to God you would STOP LYING and just get me a REFUND!! My consumer rights had been violated AND YOU KNOW THAT!! I have received replies from you on e-mail, via Facebook Messenger AND Twitter – a lot of STANDARD RUBBISH REPLIES. My Bank and their Forensics Department KNOWS ABOUT THIS INCIDENT since Day 1 – 18 January 2018. I am busy emailing each and very authority I can find in South Africa. I WANT YOU TO REFUND ME TODAY. Thank you Petra Kleyn
Viagogo Reviews & Complaints
Good afternoon, I am extremely disappointed with the poor service I received from this company whilst tracking and receiving a ticket which I purchased on 13th March 2017. The ticket did not arrive before I left England to fly to Ireland despite being assured that it would. Having tracked the package I realised that I had omitted one letter from the postcode. I immediately contacted your company and informed them of the error. I was assured that the tickets would arrive by noon the following day and my daughter arranged for courier service to deliver them to a friend’s home in Ireland. The ticket did not arrive and when I tracked it again, despite being given the correct postcode, the ticket was now in Germany. This was now on Thursday with the match due to be played in 48 hours. Once again I rang your company and after having been put on hold for over 20 minutes I was told that someone would get back to me with details of an alternative ticket. I heard nothing from Viagogo for another 24 hours. During this time I made several more phone calls, and was each time put on hold and given no further help. I finally received an email on the morning of the 18th, the day of the match with the details of an alternative ticket which could be collected from a hotel in Dublin. My experience of the entire service was poor with a lack of communication or advice. My trip to Ireland was spoilt my anxiety and the lack of certainty about attending the match. I await a response, Jacqueline Burden
Viagogo Reviews & Complaints
Good day, I purchased 2 tickets to see Daniel Ceasar at the Koko in London on the 5th of February 2018. I made the payment on the 10th of October and never received a confirmation email. I have proof of payment. Please could you help me with this. I have no proof that I have the tickets but I have made the payment. I have tried the website but it only takes me around in circles as the event does not show up on my purchases. Kind regards Chloe Mckellar
Viagogo Reviews & Complaints
Good day, My sisters daughter bought tickets from you for her mothers 60 ht birthday. You did deduct the money from her credit card account and the bank confirmed you did not refund her, then you cancel the tickets. She also purchased plain tickets for her mother – in South African rand, the amount you deducted is a lot of money. Attached is a screen shot of the order ID and the amount that you deducted with your cancelled information. Since the fees has gone through please refund her, you have her banking details. She now does not have enough money to buy her mother a proper birthday present. If you want your customers to be polite as mentioned on your pop-up you should not take their money and then cancel their tickets. She saved hard for her money to buy those tickets. I could love to get feedback my e-mail address is: [protected]@gmail.com Regards, Carrol Esterhuizen
Viagogo Reviews & Complaints
Hello I have paid a huge amount of money for 2 tickets for guns n roses on the 14 Nov in kuala lumpur category 1. On top of additional fees I had to pay to get them delivered to me. Today I received an email telling me that I got an e ticket for category four. Order [protected]. Your phone number does not answer. It says not in service. If you don t help me I want to [censored] I knew I was ripped off but to that point I will. I swear I will.
Viagogo Reviews & Complaints
Hello I purchased one ticket for jamiroquai concert which took place in Batumi on Jazz festival And it was cancelled I got mail that my money would be refunded in 10 days but now 1 month has passed but i did not get anything please reply and help me i can”t even call or send them an mail if tou are able to give me any contacts or help thank you in advance. mail:cotne.[protected]@gmail.com My order number is [protected]
Viagogo Reviews & Complaints
Hello I purchased tickets for London o2 academy today for BTS. There were four of us purchasing the tickets excitedly around the laptops. They were all selling really fast and we managed a few times to get on to the chooses tickets and submit page. then it said these are sold. It then did it again and we proceeded to checkout and we submitted two tickets as we couldn”t get anymore. When the email came through it said California not London. Why has this happened? We ordered London and I”m really angry this has happened. I can not believe your company would stoop this low. Julie Reed
Viagogo Reviews & Complaints
Hello Viagogo Team, I”m very disappointed with your corporate. I already buy ticket for Jacky Cheung Concert in Singapore for this february 2018. But yesterday I get email form Viagogo and said that I sell my ticket to other. And I already email to complain that I never selling my ticket. But until today I did not received any confirmation. I want to call to customer support and said that I don”t want to sell my ticket. Please any one can help me. Thank you, Regards, Shirly
Viagogo Reviews & Complaints
Hello, I recently bought three tickets to see Celine Dion with my family on 4th July at AccorHotels Arena in Paris (Order ID 8896809). I bought the tickets in one purchase, understanding that the three ticket-holders would be sitting together. The confirmation email says the tickets were all seated together – category 3, row 90 (see photo 1). However, when my family and I – one younger and one elderly – arrived at the venue, we discovered that we were not sitting together. Two of the seats were in the same block, but not next to each other, and the third was in a completely different part of the stadium (see photo 2). And we were unable to change them. Naturally I am very disappointed about this. We paid a lot of money (much more than the value of the tickets) and of course we wanted to enjoy the spectacle as a family. We were all sitting alone. I think it is grossly unfair that you sold me the tickets as three together, AND confirmed in an email that the seats were together, and we only discovered when it was too late that this was not the case. So I am seeking some form of compensation, ideally for the value of the markup added to the tickets. I look forward to hearing your response. Sincerely, Harvey Wilks
Viagogo Reviews & Complaints
Hello, my name is Chidochashe chola and I recently purchased an Ed Sheeran concert ticket from your website for his show last night in Barcelona. Upon arrival I was denied at the door as they said my ticket had already been punched in and there had been a duplicate copy and that your website was unrealiable. I am therefore requesting a full refund of my ticket, as I flew all the way to Barcelona from Roma to have a ticket that I spent money on not useable and all extra costs incurred. I would really not like to take further legal action, but is that’s the case then I shall do so. I hope we can sort this out swiftly. My order number ID [protected]. I hope to hear from you ASAP.
Viagogo Reviews & Complaints
Hello, my name is Eial trutner, I bought tickets to the Argentina peru game. I went to the pickup place, starbucks in corrientes 628 buenos Aires, Argentina And the girl there didnt had my tickets. My order number is [protected]. I would lke to recive a full refund. Thank you and I”m looking for your answers MY mail is [protected]@gmail.com My number is +[protected]
Viagogo Reviews & Complaints
Hello, My order ID is [protected] and I placed it on 7.6.2017 . I bought it for Cirque du Soleil-Kooza which was supposed be started on Sunday, 11 June 2017 at 17.00, Under the Grand Chapiteau, Perth, Australia. But, the organizer cancelled the circus show on that day without any prior notice. They informed me that I shall get refund directly into my bank account from you. Still I didn”t get any refund from you, even a single email regarding this. Can you kindly take necessary steps to give my money back? My email ID is [protected]@OUTLOOK.COM. I have an image for your kind convenience. Thanks in advance. Regards, Abid
Viagogo Reviews & Complaints
Hello, Pursuant to our many conversations, (Number [protected], Guy Garbi, [protected]@gmail.com). Before two months ago I bought two tickets for Robert planet concert at Wolverhampton at the 20.11. I gave you the addres of the hotel to send me the tickets. At saturday the tickets sent the hotel without name about the package!!! Because of that the hotel refused to get the tickets, sinc than looking for this tickets about three days! We send to Royal mail, we went Post Office, we wait at the reception five hours about your calling!!! (after I talked with you about 10 times at the phone and told you about this case). And finally you didn”t give me a solution and told me you give me back the money!!! I rented a car to arrive wolverhamton, I ordered nights at wolverhampton and at Birmingam only for this concert!!! I drove about 4 hours from London with hope someone can help me, but it didn”t happend, because your falt!!! I invited all this vication because this concert, and you destroyed all of my viation!!! I understand you will give me back the. money about the concert, but it is not enough for me!!! I want all my money about this vication back!!! I rented a car only for the concert (that cost a lot of money!!!) I invited hotels at the area of the concert (that cost a lot of money!!!) I spent three days by looking for this tickets!!! I paid a lot of money and I want all my money back! (and not only about the tickets!!!) Bar David.
Viagogo Reviews & Complaints
Hello, Today i contact yourselves regarding 2 bought tickets to see ocean colour scene in Hull, this friday 11 Aug. Within 8 minutes i had a reply saying i now don’t have any tickets. Firstly, when were you actually going to contact me and let me know about this. I’m quite sure, if i’d not got in touch, you would have just refunded me my money. Secondly, i have made arrangements for that night. I have friends travelling up from London, 4 hours away, so we can all go out and have some fun before the concert. What am i supposed to say top these people, who also have made arrangements to come to Hull to see me, and go and watch the concert. I tell you now, they are not going to be happy about this, but not half as disappointed i am. Thirdly, i emailed your team to see how i make a complaint, and no one could even be bothered to contact me to say what the procedure is for making a complaint. I’d like to make an official complain, as i was under the full impression, viagogo had tickets, and would be sending these to me, before the concert date. [protected]
Viagogo Reviews & Complaints
Hello, Unfortunately, there is not a section of where you can complain about your experience etc. Unfortunately, we were unable to watch the Boriussa Dortmund vs Wolsburg game as the stadium was at full capacity due to the South stand being closed. As you can appreciate this was very disappointing as this was a birthday gift for my partner and our children. If I had been aware that we wouldn’t have been able to watch the match due to over capacity then I would not have purchased the tickets. I would be grateful if you could acknowledge this email and advise what can be done to resolve this matter. Many thanks, Georgina
Viagogo Reviews & Complaints
Hello. I purchased 2 tickets for Sean Paul concert which will take place in Israel on August 22. My order was autorized but 10 days after puchasing them I still haven’t got the tickets. My order no. Is [protected]. It is imposdible to get Viagogo customer service. Please contact me asap to my email: [protected]@hotmail.com or my mobile which appears on the order form. Waiting for your reply. Silvia eliaz
Viagogo Reviews & Complaints
Hi I bought 2 tickets from you on line and it wasn’t until after I purchased them that it told me they were Children’s tickets. I have emailed you this information before, along with screen shots as evidence that it didn’t say they were children’s tickets. More recently, the email with the attached screen shots have come back undelivered. I am aware that this happened to a large number of people who bought tickets via your website, as my partner spoke to Trent Bridge about the issue and they confirmed this. When we asked if we could upgrade, this was also declined by your company – hence, we were left with 2 x defunct tickets. Please can you confirm where I can send the screenshots to? Sarah Holdsworth
Viagogo Reviews & Complaints
Hi I brought 4 tickets for Jack Johnson on the 22/09/17 Kings Park Perth WA $680.47 deducted from our account. Concert on the 6th December 2017 Viagogo had deactivated my account? I have emailed viagogo on a number of ocassions regarding this matter. So can you please either reimburse amount or email tickets too [protected]@iinet.net.au Name on the card DE-ANN M RAPHAEL last four numbers 9605 Please advise Kind Regards De-Ann
Viagogo Reviews & Complaints
Hi I had two tickets for sale for Argentina Vs brazil soccer game in Melbourne, Australia, I sent them to the address provided by Viagogo by next day delivery express post three days prior to match however they put wrong post code on the label and my express letter was lost and reached there 6 days later and my sales as cancelled. I lodged a complaint to au post and they advised it took longer due to insufficient address.
Viagogo Reviews & Complaints
Hi I have bought tickets for beyond the tracks in Birmingham I paid with my MasterCard on the 02 July for 219.49 for 2 people reference number [protected] I can not remember my email account I have booked it under and not for the will of trying through various “re sets of passwords I am still no way. In having my tickets Your on personal web site is not helpful All I want is my 2 tickets to this event for me and my husband Probable email are [protected]@hotmail.com or [protected]@live.co.uk Can you please help because your web site just hasn”t otherwise I will ask MasterCard visa to pull back the money is you are n9t going to give me my tickets Rachel
Viagogo Reviews & Complaints
Hi I ordered two tickets to see Ricky Gervais on the 12th October 2017. I could no longer make this date so I sold the tickets through viagogo (sale number [protected]). Unfortunately there was an issue with UPS delivery and my tickets were never delivered to my addresss for me to send on. I logged this as a complaint with viagogo and spoke to a customer service representative on a number of occasions who escalated this to UPS who were completing an internal investigation. As I didn’t have the tickets to post to the buyer, viagogo said that they would do this for me and ensure that I didn’t accrue any charge for not posting the tickets in the timeframe given. I was also informed that I would receive my money for the sale. To date I have not received any money for the sale of the tickets and I am therefore raising this as a complaint as it is not my fault that UPS didn’t deliver the tickets to the correct address and I escalated this at the time. Please look into this, this whole experience has been shocking and I expect a full refund (original purchase reference number: [protected] and/or money from the sale I made. Alice Carmichael
Viagogo Reviews & Complaints
Hi I purchased 3 tickets for JLO on the 07/10/2017 in Las Vegas which would of been her last night, unfortunately what has happened in Vegas she has had to reschedule until next year 2018! Now the problem is I live in Liverpool in the UK there is no chance I can afford to go again next year I have been saving for 3 years to go this year for my 30th I wanted this to be the trip of a lifetime with my mum and my sister and now we cant go to the concert, I have been in touch with your customer services this morning which was shocking they had advised I couldn”t get a refund and I have to resell the tickets myself for next year? the fact is I heard about the news last night that JLO will not be performing so I immediately got on the phone this morning to reveal I have no rights? I have paid $711 for 3 tickets!!! this is a lot of money and now I am going to lose out because I have to pay charges etc on top and could have a chance of not selling them on your site? but what I found very strange that I never had received my tickets from the seller and I was told this morning that Viagogo had contacted the seller a few days ago saying to upload the tickets and they haven”t? I have read so many BAD reviews on your account and I am not happy one bit!! could you reply back to me please and issue me a full refund?
Viagogo Reviews & Complaints
Hi I purchased tickets on the 23 of May to the Ed Sheeran Concert in Sydney, on the 16th March 2018. You have overcharged me for the tickets, and I request an immediate refund. I had no intention of purchasing the tickets at an over inflated price of $AUD400 per ticket. I request a refund by no later than the 2nd June or I will report the overcharge to the following; – The Australian Federal Policy Cyber Crime Team – The Australian Fair Trade Commssion and – The Financial Ombudsman Legislation in Australia requires that any company reselling tickets should at the point of sale indicate the particular seat, row number and restrictions and these were not. I have in fact paid for poor seats and an inflated price of 400%. Should you have any queries, please do contact me, otherwise I will expect a refund within the next two weeks. Failure to do so will mean that I will contact the above. Yours sincerely Stephen Dula
Viagogo Reviews & Complaints
Hi I was refused entrance to the event. I bought a ticket through your site. Nearly got heart attack when I was told that my ticket is invalid as I travelled from another country and paid for the flights and hotel. I won’t even mention how much stress it cost me. I am just after coming back home. I went to my orders, it says that there is an issue with my ticket (which I already know as I could not get in!). It says in your rules that you guarantee valid tickets to your customers. Is someone from your company going to contact me and refund me!!? Who will give me money back for flights and hotel?
Viagogo Reviews & Complaints
Hi I”ve noticed the tickets I purchased for hipsway for Saturday the 16th of December actually says it”s Friday the 15th. I work on a Friday and Saturday but off on a Sunday. That”s why I chose the Saturday. I noticed there are tickets still available for the Saturday so is there any chance the dates can be changed. I don”t want to waste money.. Thanks audra Baxter
Viagogo Reviews & Complaints
Hi I’m really dissapointed with your service, with the 4 tickets I purchased for the Orlando City Football Match. I have tried to call you on the US number and that is not working. The event is just about to start and now I’m out of pocket $600 this is just unfair. I have used your company before more than once, and I have had no issue. If this was the first time I was using your service I wouldn’t use it again. I followed all the instructions on your emails on how to receive the tickets but I couldn’t receive my tickets. The event is just about to starts and I have been in my hotel concierge for 2 hours! Trying to download and receive my tickets. Also your so called HelpCentre was no help, it said ” Sorry! Either there are no orders on this account, or the timeframe submitting this query has expired” so I expect my money back, as I did not receive the tickets. Alex
Viagogo Reviews & Complaints
Hi Sir/Madam, Hope this finds you well. Since I cannot find your e-mail address, I have to raise the following issue via complaint channel. I have sold one Adele ticket ( 18:00 pm, 2 July, 2017, order ID: [protected]) via your website. However, the e-ticket I uploaded was actually a receipt/confirmation rather than a ticket, because I would personally pick it up via the box office. As I think the buyer may be confused and encounter problems to get the e-ticket, I wonder how can I approach the buyer to know his/her name, and thus update the pick up info accordingly? I think this will be the best and most efficient way to help him/her get the ticket. Thank you and look forward to your kind reply. Best Regards, Jiachen
Viagogo Reviews & Complaints
Hi there – order number [protected] – bought three tickets for Ed Sheeran and was over charged. The website was very misleading, which made me angry when I noticed the amount I was charged. The original price for the tickets wasn’t quoted on your website, which was very misleading and then there was hidden charges. I have notified my bank and would like a full refund. Paul S
Viagogo Reviews & Complaints
Hi there Re: ID [protected] – Ed Sheeran concert I have emailed you already a couple of times as I purchased tickets from your site to watch Ed Sheeran next year but have now been told that these will not be valid! I believe I was sold these tickets unfairly – your terms state “If a problem arises, Viagogo will step in to provide comparable replacement tickets or a refund”. I have not received either of these and unless I hear from you within the next 14 days will be contacting Trading Standards as I believe that I have been sold tickets by being misled. I now have a disappointed 13 year old who was looking forward to attending this as a birthday gift but now isn’t able to attend! Please get back to me asap. Debbie
Viagogo Reviews & Complaints
hi there, i called up the official ticket seller in Hong Kong Asia Box office and was told that my tickets purchased via you are not valid. Please explain. The order no is 7SPYQ5. I purchased 2 tickets at HK$1288 each – Cat 1 tickets – the show is for this saturday 2nd June at 8pm. i am very concerned you have sold me either duplicates or illegitimate tickets. Please respond asap. thanks.
Viagogo Reviews & Complaints
hi there, I purchased tickets through the website for 2 different Russia World Cup Matches of which 1 out of 2 Set arrived. I repeatedly queried where the tickets are and received empty promises of delivery right up to the very last hour which is when I was informed by the call agent that there are NO TICKETS. I booked the tickets IN April, paid for expensive flights and accommodation only to be informed at the very last minute that I flew to Kaliningrad fro nothing. this is the Order number [protected]…how do you just move on from such a major inconvenience by merely informing me that you will refund the tickets. What about the fact that my dad flew all the way from South Africa to Kaliningrad for nothing ??? how did you not realise last week that there was an issue and find alternatives? your service is most appaling, its the first time I use your website and I will be an active contributor to all future reviews about what a SCAM you are
Viagogo Reviews & Complaints
Hi we brought tickets for the roger waters tour in new zealand my grandmother is a very big fan and wanted to see her favourite person one more time as her last time was when roger did a show in auckland (Under the moon) my grandmother saw their were tickets available and went on the internet and brought from viagogo after doing so and not receiving her tickets she watched a show on tv explaining how lots of people are basically being conned out of there hard earned money in the belief they would get tickets for there favourite shows i”m writing to you to see if there can be a good outcome for my grandmother who brought the tickets with her pension to see here favourite lead singer one more time could we please either get the tickets sent out straight away or get her money back Order id – [protected] Dafanie goldsmith Auckland New zealand Roger waters tour auckland january 2018 If you can please please please get back to me so I can let my grandmother know what is happening would be very appreciated My email is [protected]@hotmail.com
Viagogo Reviews & Complaints
Hi, A while ago I bought a Tomorrowland ticket that I now unfortunately can not attend. I checked my ticket status on my account and it had that it was an e ticket and I could on sell it conveniently using the viagogo website. Which I then did. After it sold I was instructed to upload the e ticket when I receive it and it will then be passed onto the new owner. Only a couple of days ago I received an email stating that viagogo had made a mistake and that my ticket was being posted to me (which is not ideal as my account has my Australian address and I am currently in Italy) which I then promptly sent an email explaining that I had sold the ticket and could not receive it in the post and was seeking some advice as of what to do from there, after all I thought I had an e ticket which would be as easy as uploading online. A few days later I received what looked like an automatic email informing me to ensure my address is correct, then the same day I got a random Facebook message from a random person informing me that my ticket had been posted, to which I replied I can”t receive it as I am on the other side of the world. I am extremely angry at how this was handled as it was obvious at the last minute you realised you had stuffed up. And the only thing I can see happening now is the poor person who bought the ticket off me won”t be able to receive it and I will be out of pocket whilst a ticket sits in Australia unused. Would be great to see you guys fix this up some how. Not for me, more for the poor person who purchased the ticket off me and probably can”t go now. As I said I did email and explain the situation without a response. Hopefully I get one after this. Regards, Kahlia
Viagogo Reviews & Complaints
Hi, Earlier today we completed a reservation for 2 ticekts to Andre Rieu concert in Berlin on February 1 2018. Confirmation number [protected] We haven’t received the tickets yet even though the booking had beein confirmed . Please provide the tickets by e-mail to [protected]@gmail.com. Many Thanks, Zila and Simon Shemesh 30 Keren Hayesod street Holon Israel cellular phone [protected]
Viagogo Reviews & Complaints
Hi, I am writing to you with a concern I have regarding a foreign company online called “Viagogo” that operates from your country. I live in Cairns Australia and had never heard of Viagogo til last week when I decided to go online and try and purchase State of origin tickets. I google search “state of origin” and “Brisbane” and the first website that comes up is Viagogo. I assumed they have unsurped Ticketek here for distribution rights and are legitimate so I enter the site looking for tickets. It becomes clear (very early on ) from the warning messages flashing up that there are less than 4% of tickets left. I manage to find the last 5 gold section tickets that can be seated together for $224 per ticket although it is not clear where the seats are at Suncorp stadium. As the 10min counter counts down and the and the warnings flash up that other people are waiting in a virtual queue to buy the tickets they are holding for me temporarily it becomes clear that I need to proceed with haste if I am to complete the booking. I proceed via via credit card with 1min to spare but just as the transaction is processed I notice the final price has jumped to a total of $1480 (so $296/ticket!!). I am confused until I realise there is a hidden Viagogo handling charge of >25%!!! It gets worse though as I then do a further google search of Viagogo reviews which reveal the company is a just secondary platform for ticket scalpers that preys on people”s fear of missing out in entertainment tickets. The Internet is littered with stories of decent people being scammed by this company. Sometimes the tickets are not just overpriced (illegally so) but also are just one of multiple copies sent out… or are counterfeit!!! There are allegations online also that the company may buy tickets on mass itself and passes them off as if they were from a secondary seller for a huge mark up. I write to Viagogo who deny me quoting that they have a no refund/recourse policy except to allow you to relist your tickets for sale through them for a price so you can repeat the process with the next poor customer! They inform me initially my tickets won”t be sent out Mid May online as e-tickets and that they can”t tell me the seat numbers or location. After several exchanges (often auto-responses) airing my grievances Viagogo send out the e-tickets (ticketek originally) which are not in my name and indicate they originally cost $165 each! My bank indicates to me (after I report being scammed) that I will have to fly to Brisbane and probably be rejected entry at Suncorp stadium before they will refund in the basis of fraud. By then I will have wasted money in airfares and accomodation as well as my time and that of my friend who I wanted to take to the game! I have since joined “Victims of Viagogo” on Facebook and I am working on recovering the money. I have pointed out to Viagogo that their original price of $224/ticket is illegal on the basis of Queensland”s anti-scalping laws not allowing resale of tickets at a mark up of >10% but they are not budging on a refund. Having taken in the number of people affected by Viagogo on social media and the scale of fraud this company has been responsible for I think it is high time the enforcement of laws occurs to protect the public against the practices of Viagogo. They are flouting drip pricing and anti-scalping laws and show no sign of altering their behaviour in the future. I have written to the ACCC, ACORN (via the Qld police) and will again contact my bank tomorrow about the matter. Italy managed to fine Viagogo 1million euros last year for it”s illegal conduct so it is time this company and those similar were held to account in Australia. For your part I would ask help draw your colleagues attention to this problem as current laws and enforcement are not stopping Viagogo. This company has devastated thousands of decent people trying to book tickets to see entertainment in Australia and elsewhere. Kind Regards Dr Stuart Luckie
Viagogo Reviews & Complaints
Hi, I bought tickets for coldplay, Singapore from this website. I paid for them using my credit card. I put them back up for sale because the price was astronomical. However, they kept pressuring me to send tickets to them for the buyer while they had not even sent me the tickets yet. I even got a few phone calls from them from their office from this gentleman called Brian following up for the tickets. By the time I got the tickets, the buyer had already taken a refund from them and not asked Viagogo to replace the tickets at an additional cost. Viagogo sent me an email informing me of this and said no further action was requirement from my side. After the concert was over, they charged my credit card for US$ 1069. I have been emailing them since then but there is no response on emails and there is no response on any of their listed numbers. I would like them to refund the money that they have wrongfully charged to my account for this but it is impossible to get through to this company because no customer care contact point responds and no alternate is available. All their phone numbers are fake. My order number is 8256355. Please help. I am desperate and don”t know who to reach out to. Best regards, Hanisha
Viagogo Reviews & Complaints
Hi, I placed an order for 2 tickets to Adele on 28/02/2017 to the July 2nd show in Wembley. I havent heard anything from Viagogo until now and worried that my tickets won’t arrive on time. no email was sent to me that they were shipped and I really need someone to talk to to me in order to understand how can I receive my tickets ASAP. Viagogo website is very friendly user to book a tickets, but after you booked them, no contact email/phone number or support online is available. it is impossible to reach them. My order no: 9454594 Adele July 2nd 2017 London
Viagogo Reviews & Complaints
Hi. My name is Hannah Collins-Woolcock and frankly, I am absolutely appalled at how scheming this website is. I recently purchased 2 admission tickets to the Tommy Emmanuel concert in Brisbane on 17/9 and ended up paying $309 for this. I was lead to believe these were the last remaining tickets and I could not purchase them elsewhere, when really I could have purchased 2 premium (the best) tickets for just $240. I am 16 and this is a large amount of money for me to squander. I am so disappointed and very upset at how manipulative and deceiving this website is. I wasted a LOT of money on these tickets and this has now caused me to begrudge the concert that I really should be looking forward to. I would greatly appreciate a refund of some sort as I am extremely upset at how easily this website ripped me off. I do not believe there was full disclosure in the booking process. I was lead to believe that this was the only way that I could attend this concert, and that these were the last tickets remaining. Now my tickets are in the name of a suspicious sounding “Lady Elena Mamonova, ” whom I have never heard of. I had no idea I was purchasing somebody”s resold tickets and the website did not disclose this to me. On the tickets, the price clearly states “$79.90, ” which is not what I paid and is now a painful reminder of the money that this website robbed me of. I have no confidence that these tickets are legitimate. Please get back to me soon. My concert is tomorrow night. My email is [protected]@gmail.com
Viagogo Reviews & Complaints
Hi.. I received an email to say my tickets for Micky Flanagan @ The Brighton Centre on Friday 3rd November were to be delivered on the 18th November and needed to be signed for. When I got home from work on the 18th November UPS had posted them through the letterbox so no signature had been obtained and my dog has chewed the whole envelope & its content. I have no tickets. I received a 2nd email from yourselves on thec18th October at 18.18 to confirm my order 8191203 had been delivered with tracking number 1ZX0565R6898057010. Unfortunately, as explained above, there was no-one home, I did not sign for these, they were posted through the door. I would be SO grateful if you could please read-send or leave two replacements on the door at The Brighton Centre. My mobile number is [protected] if you need to discuss anything further I look forward to h earring from you. Debbie Carpenter
Viagogo Reviews & Complaints
How can a company who already knows what customers will complain about and add this in to their feedback form, be allowed to operate in this way? The pressure they put on you to purchase quickly, make hasty decisions and add costs on to the price that they have not warned of, are unbelievable. Surly this practice cannot be legal. What an absolutely vile company with shocking behaviour! Hilary
Viagogo Reviews & Complaints
I am complaining about sziget festival. I had bought 2 day tickets on viagogo the night before, I turned up with the tickets, they scanned the QR codes and refused entry and said the tickets had been bought fraudulently and sold on. I have spoken to viagogo which were very unhelpful on the phone, I have spoken to my bank and they cannot issue a refund due to viagogo terms and conditions. Please can you get in touch to resolve this. Regards Jimmy
Viagogo Reviews & Complaints
I am complaining due to not getting a confirmation email after purchasing longitude tickets that cost 370.30EURO I would appreciate some help with this so I will not have to go further than this. It is a simple job that must be done all it was, was a confirmation email to make sure this site is not a scam or anything else. I am honestly outraged y the fact this has happened and if it is not sorted and if I do not get an email mentioning the confirmation and when I will get my ONE LONGITUDE TICKET I WILL BRING IT FURTHER>
Viagogo Reviews & Complaints
I am contacting you because any contact with viagogo here in melbourne, australia is impossible – they have no phone, internet contact for members of the public I have been pursuing this matter for 2 months, firstly through viagogo and then via my credit card provided – american express – who tell me they have little facility to deal with the complaint against their merchant. On line, I bought 2 tickets as a birthday treat for my husband to see the book of mormon in melbourne. The tickets were a$225 each and when I was booking them there was only – in small print – a mention of a booking fee – but no amount stipulated. It was only when I had entered my credit card details and an account was generated on the next page – that I saw the massive $105 booking fee. Almost half the cost of a ticket!!! Hoping you can help Sincerely susan musker
Viagogo Reviews & Complaints
I am not happy one bit I would like my money back as soon as possible you told me you would sort my tickets or a refund out by 17/02 low and behold your staff have stopped responding to my messages I find this highly irritating that you would do such a thing it is totally wrong It clearly states on your site that if you can”t sort the tickets you offer a full refund!
Viagogo Reviews & Complaints
I am wanting to reallocate my seats for the amount i paid. I paid $350.00 for row V tickets i purchased last saturday evening. Today(monday) i can see tickets in the second row from stage for the same price!!! I am not happy and would like to have my seats reallocated to the 2nd row immediately OR I would like a refund. If not, i will proceed with a further complaint with ACCC or fair trading. the site on saturday evening was misleading and will not purchase from viagogo in the future – Date of show is Tuesday 4th July- see attached.
Viagogo Reviews & Complaints
I booked my tickets from India on 24th may vide order no [protected] and was promised delivery by 29th. Got ups message of tracking for likely delivery by 29th may. I have been chasing customer care since 10 days and have not been able to track nor get any answer for my tickets. I”ve reached London but I”m without tickets or any information. Extremely poor service and seems the company is cheating it”s customer
Viagogo Reviews & Complaints
I booked tickets in July for the Australian Pink Floyd at the Brighton Centre on 27th Oct. I am due to travel tomorrow morning, having booked 2 nights in a hotel, and the tickets still haven’t arrived for the concert in 2 day’s time. Responses to my e mails have been unhelpful, and I am left with no option but to cancel the transaction. Viagogo have responded to say they do not accept cancellations or offer refunds, even though they offer the assurance on their website that tickets arrive a minimum of 3 days before the event.
Viagogo Reviews & Complaints
I bought 1 ticket for prelimfinal Richmond v gws.your price on site was $264 plus fees for a total of $325.80 which I paid for .when I downloaded the ticket and printed it I was shocked to see on the ticket the value of the ticket which is $146.this is elligal and sculping what your doing and everyone that was sitting with me only paid $146.I would like the balance of difference refunded to me or given a free grand final ticket sitting with the Richmond cheersquad.I will be taking this further to ACCC if I don’t get a response.my mobile number is [protected].my email address is [protected]@dodo.com.au regards Albert.
Viagogo Reviews & Complaints
I bought 2 tickets for the Ed Sheeran concert and I was not allowed entrance to the concert. Dear Rachel, We hope you are looking forward to Ed Sheeran! In the unlikely event that you have any last minute issues or questions, we are here to help. You can call us on + [protected], and reference order [protected] when prompted. Your full order details can be found below. Event Information Order ID: [protected] Event: Ed Sheeran Venue: National Stadium Warsaw Date: Sunday, 12 August 2018 17:00 Order Information Customer Name: Rachel Payment Method: Mastercard: ************2832 Number of Tickets: 2 Total Charge: PLN979.23 Enjoy the event, and if you”re left wanting more, then take a look at the latest hot tickets available on viagogo. Please do not reply to this message, as this email address does not accept incoming email. If you have any further enquiries please visit our help centre. Thank you for using viagogo!
Viagogo Reviews & Complaints
I bought 2 tickets from Viagogo for the 25th of October 2017 for the Paris concert at he U Arena with my credit card (please see attachment). The tickets where very expensive (89, 9 euro is indicated on the ticket but with taxes the price was finally around 150 Euro for each ticket). On top of it we spent 290 euro each for the plain tickets. We spent a lot of time queuing in the line at the entrance of the U Arena, to be finally told that our tickets where fraud. We checked at the information desk to be sure and it was confirmed that we could not enter the show. We where extremely upset and sad. To our great disappointment we missed the show that we wanted so much to attend and for which we spent so much money (plane tickets, hotel, concert tickets). Therefore I ask to be reimbursed at least for the tickets otherwise i am going to follow the legal way. Sincerely Vasiliki Emmanouilidou
Viagogo Reviews & Complaints
I bought 2 tickets from viagogo to the barry gibb concert as a xmas gift. The concert has been cancelled and I didn”t receive the refund what viagogo promised in email. There is no customer service at viagogo at all and therefore I can”t get any information. Id order: 7882437 Email: [protected]@freemail. Hu Phone: [protected] Regards, Kitti horvath
Viagogo Reviews & Complaints
I bought 2 tickets on Viagogo despite trying to cancel the transaction before completing it. Somehow, the Viagogo website ignored my request and debited my card anyway. I wish to cancel and to get a refund for 3 reasons: 1. the excess charges are not displayed clearly before purchase 2. the Viagogo website is designed in order to make it very difficult to cancel a transaction before payment 3. Viagogo is in breach of EU regulations requiring it to display details about the seller of a ticket before purchase
Viagogo Reviews & Complaints
I bought 2 tickets online from Viagogo to see the “Battle of Brisbane” – a boxing match between Manny Pacquiao and Jeff Horn, held in Suncorp Stadium, Brisbane on 2nd July 2017. I paid $440 per ticket. When the tickets arrived by email about one month later (one week before the fight), they turned out to be Ticketek tickets with a face value of $99 per ticket. Even with booking fees added to the cost, I believe the markup was extremely exhorbitant. I probably would not have complained if the seats, for the price I paid, was anywhere near the fight ring. But, as it turned out, we were seated so far from the ring that we could only watch from the big screen. The couple seated beside us suffered the same predicament. The wife bought the tickets as a surprise wedding anniversary gift to her husband, but was scolded instead for getting ripped-off by Viagogo. I believe I am entitled to some refund, and there must be a legal way of stopping internet companies like Viagogo from victimizing unsuspecting people like us.
Viagogo Reviews & Complaints
I bought 2 tickets to see Chaka Khan at 02 arena 12th July 2017 via my credit card. Downloaded the tickets. Travelled up to London and its expensive.. Received an email just few hours before to say it had been postponed by the ticket company…However Chaka Khan her fan page states cancelled concert full of apoologies full refund to all will be given. To add i sult her concert went ahead next day at South End not far from o2 arena. To date i have had no further emails. Heard nothing from yourselves…please advise
Viagogo Reviews & Complaints
I bought 2 tickets today to a nick cave concert on my mobile phone. What i thought i had bought was very different to what I actually did buy. I had no idea viagogo.com was a reseller and when the price was quoted $355 i presumed that was for 2 tickets not one! I had no idea there was a $105 book fee on EACH ticket. No way would I pay for this if I had realised. ! The website kept suggesting that these were about the last 2 tickets available and thus encourgaged me to pay very quickly and therefore not take the time to read all the terms and conditions. Total price for 2 tickets was $939.16. I had no idea I was paying this much. I thought i was paying $355 for 2 tickets, not $939.16. I immediately contacted viagogo requesting a full refund at 11.30am 1/11/18 and they refused. I requested a record or receipt of the the telephone conversation, they refused.
Viagogo Reviews & Complaints
I bought 3 tickets to Ed sheeran for Saturday the 10th March in melbourne through viahogo – it was the first hit when searching on google. Right at the very end of putting the payment through, there suddenly appeared a $149 booking fee. I was already paying an extra $70 per ticket over the original selling price which I was expecting, but Usual booking and handling fees are around $10. I have contacted them to try and get a refund of the unjustifiably expensive booking fee but have not had a reply yet. This company is a rip off.
Viagogo Reviews & Complaints
I bought 5 tickets for Passenger for 26 November 2019 At the Grand Arena in Cape Town on the 5th of April on your site and the money was taken off R4706. I have yet to receive my tickets or any reference to the tickets. I would like to find out when this will be rectified. My e-mail is [protected]@gmail.com Cell: +[protected] waiting a response as it is already the 12th of November Wendy Tubb
Viagogo Reviews & Complaints
I bought a 2 day ticket for this event in Kildare in Ireland I traveled from my home in Italy to go to this event When I arrived at the event I was told by ticket master that the ticket was no good I have made several attempts to contact Viagogo without success by phone and email Viagogo have many web addresses .com .ie .co.uk Terrible service Paul Tyrrell
Viagogo Reviews & Complaints
I bought a ticket for Kendrick lamar please see my bank statement of the transaction attached. the ticket is from viagogo the ticket is for 12 feb seating at the o2 in london where is my ticket ?? call me on [protected] or email on y.[protected]@btinternet.comt the statement attached shows the money has been taken but I have yet to receive the ticket or any acknowledgement there is no number for viagogo to call. there is no email address to complain to please respond to this email asap asap asap
Viagogo Reviews & Complaints
I bought a ticket last Saturday through ViaGOGo web site. For my suprise the ticket is from elderly people Which is not my case and there are rules to use that as the price are 50 percent less. I am trying to cancel it as it is legally buying things by Web you can cancel that in 7 days as when I wordere the tickets it was not clear that the tickets were on these conditions. No return on crediting my credit card was obtained! Urgent as I want my rights and this fraudulent company not work fair!
Viagogo Reviews & Complaints
I bought a two tickets from the website for the BTS concert last May5, 2019. but i resell the ticket coz i can no longer use it. I resell the said ticket in the same site where i bought it which is the viagogo website and the tickets were sold. After the concert viagogo sent me an email that they already started the payment transfer in my bank account, and they sent me an email again last May 10, 2019 stating “viagogo payment 2776749- You have just been paid” but upon checking my account the said payment hasn”t been send into my account. i want an email regarding this matter ASAP! i want to know how can i get my money. thanks
Viagogo Reviews & Complaints
I bought a UFC ticket from Viagogo around 4th June 2017 and I wasn”t able to print the eticket since then, the eticket were a blank piece of paper when I open it on my computer. I”m from singapore and my number is +65 [protected]. The event itself is within days and yet I still don”t have any updates on my ticket. My ticket is for UFC fight night Singapore Section Level 300, Row:, 1ticket. Venue : Singapore Indoor Stadium on Saturday 17 June 2017 @ 1700, bought the tickets at $50.55 usd. My order ID is [protected]. I need a reply asap thank u.
Viagogo Reviews & Complaints
I bought concert tickets from Viagogo but could not attend. The website states that you can relist tickets, but the link they sent me did not work. Two more messages to customer service resulted in them sending me the same links that did not work. Many more messages after this, were automated “we care about you and are working hard on your issue.” They never did, the concert came and went, and I just lost my money on the tickets.
Viagogo Reviews & Complaints
I bought four tickets for the price of 506, 51 for the concert of Depeche Mode at Festival Nos Alive on 8th July 2017. The price is very high but the problem is not only this, but also that the four tickets were fake, and there were dozens of people with the same problem coming from all over the world. I tried to contact the company by phone but it seems that there is not possible. I sent an email from my account and received a confirmation on my email box that viagogo will answer asap. I am waiting to receive the money back asap. Thanks Silvana Mone
Viagogo Reviews & Complaints
I bought four tickets to the adel concert melbourne when I got there we were refused entry and told that the tickets were no good. My order number is 821367 jodie taylor I had travelled four hours to atten this concert and was very upset to learn that this was the case. Please contact me with a solution we have already missed the concert and reluctant to use this site again
Viagogo Reviews & Complaints
I bought from your page at New Zealand, 2 tickets for Kiss concern on Tuesday 4th December at Auckland. Until now any ticket at sight and no answer from you. Worts, just to watched at news YOU ARE THE WORST SCAM INTERNET PAGE ( I mean for normal people, for you is is great HUSTLE.) Taking in count the quantity of people has been scammed for you you must be forbidden from internet. I will try every way to take my money back, because I have 0 expectation of have my tickets on time and if it is so, I believe they are just false, like many people who went to others concerts and they were not allow get in because tickets were falses. You just stink!!
Viagogo Reviews & Complaints
I bought ICC world cup tickets from viagogo thinking it was an official site. I asked them to cancel my purchase for which they said they cannot do and only way to get a refund is to relist the purchase and redirect the seller to the buyer. Now they say the refund can only be done after the event is over. Even though me not being the original seller. They have charged a very high amount for the tickets. I want my refund back as I am not the original seller nor I can be held responsible for the tickets. Can you please help me get my money back. My original purchase order numbers are -.[protected] and [protected]. The relist order numbers are – [protected] & [protected]
Viagogo Reviews & Complaints
I bought PITBULL concert’s ticket making payment already. Viagogo emailed me that my ticket was shipped. I have waited for 2 weeks and the concert is next week!!! I have checked with the carrier(T-Cat express). They said that there is a problem with my address. The package will be sent back to Viagogo. How can I contact customer service Could you please help me check my package and resend me again? my order number is [protected] T-Cat Express – Economical Express is [protected].
Viagogo Reviews & Complaints
I bought tickest for: Order ID: [protected] Event: Afrikaans Is Groot Ticket(s): Section Block B, Row, (3 Ticket(s)) Listing Note(s): Limited or restricted view Venue: Sun Arena @ Time Square, Menlyn Maine Date: Sunday, 02 December 2018 13:00 Order Information Customer Name: Johannes Payment Method: Mastercard: ************8957 Number of Tickets: 3 Total Charge: ZAR5111.00 The actual ticket price from Computicet is R550 per ticket x 3 = R1650, 00 You overcharged me with the amount of R3461, 00 Can your please resolve this matter Thank you J.H. van Staden – COMPUTICKET – 08/10/2018 09:31 TCR5T1PR 34045 0 O MasterPass R 550.00 Sun 02 Dec 2018 13:00 Afrikaans is Groot Pretoria Use Door 1 & 2 T Block B Restricted View
Viagogo Reviews & Complaints
I bought ticket for Pearl Jam at Arena O2 – London on the 17th of June (the concert had been postponed to July, 17th) and I’ve told that I should keep the same order, same ticket for this concert. After 2 hours at the queue, I discovered that someone had the same ticket and was already inside of the house. I had to buy another ticket and now I’m NOT finding anyone to answer for the 133, 53 I paid on the first ticket. Someone must be in charge for this fraud.
Viagogo Reviews & Complaints
I bought ticket from this company and my ticket purchase states I would be in seats 800-804. Call the venue, there are no seats. Standing room only. I would have never bought the tickets if I knew that my husband had to stand through a concert. He can not stand that long and even thought the ticket states we had seats they will not give a refund. This is not okay. I would have never bought the tickets if I had known there were no seats.
Viagogo Reviews & Complaints
I bought tickets for Kings of Leon show at Hyde Park and for business reason I’m not going to be able to attend. I’m trying to list back the tickets and I’m receiving an error message on the website – saying that is not possible to list because they can’t testify if the tickets are valid or not etc… but I bought from VIAGOGO and you sent the site to download, so why can’t I sell my tickets? I’m not going to lose money so I need you to list my tickets to sell for tomorrow concert.
Viagogo Reviews & Complaints
I bought tickets for the katy perry 2018 concert. I have been offered other tickets but they aren”t like the ones I had. I want upper row seats together with clear view of the stage. I paid $579.95 and I was told that I might need to wait until a week before the event. I”m sorry but I still can”t understand why when I bought the tickets that I was told a week later that I couldn”t have them. I now don”t have the money back or any tickets. I have asked for a refund or the tickets I wanted. If this can”t be supplied I will go further. Now I don”t even know whether I will get any good tickets or whether to buy more tickets which I won”t be buying from you. I have never bought tickets on line and I don”t think I ever will. I do expect to hear from you within 24hrs. I feel even worse now since i have read all your companies bad reviews. My order number is [protected]
Viagogo Reviews & Complaints
I bought tickets on viagogo for the men’s single finals. The tickets did not have our names but on the website it told us we could use it and so did their customer care when we specifically asked. We were refused entry on getting there. How do organisations like this charge obscene money and then scam and con and rob customers like this. Atrocious and will scream to everyone who I can about never buying anything off this website
Viagogo Reviews & Complaints
I bought tickets through Viagogo . They issued the wrong tickets and I spent many hours trying to contact someone. There is no phone number that tney make clear to help the customer. They do everything in their power to stop direct contact. So frustrating and then I found out the tickets were 120% more expensive than buying direct with the venue. I have no idea how they have been allowed to prosper. NEVER AGAIN VIAGOGO
Viagogo Reviews & Complaints
I bought tickets to The War of the Worlds in Brighton, a show that is on in December. I did a Google search for tickets and bought what I thought was one of the last remaining seats for the Sunday performance. When I came to check out I was surprised by the final cost as there were additional fees added at the last moment, but these were so many messages counting down to me losing the best seats available and I proceeded. I bought instant download tickets as this is what was offered, received my email confirmation only to find that I could receive my tickets as late as 3 days before the performance. At this point I did some research on Viagogo and discovered that they are a secondary ticket provider a term I had never heard of! I have since learned that Viagogo pay Google well to turn up first in these searches making people believe that they have entered a valid ticket site, and although there is information at the very top of the first page claiming to be a secondary sales platform this is very easily missed. The pricing information is very misleading with additional charges being added late in the sale and there is constant prompts informing you that theses ae the very last seats available (leaving out the info that this is only on their site). Once I discovered this information I opened a dialogue with Viagogo to express my concern that I had been misled, every communication I have had with the company has generally been a cut and paste of an earlier email though I have heard that I am lucky to have had a response at all. I am upset at the overcharging and being ripped off but I accept that I did not do enough research. However, they have failed to comply with their own terms of sale as they are offering “instant download” tickets knowing that they are not going to provide this service. They will not give me seat details so I am unable to check if this is a valid sale. I have been in contact with the venue, who gave me information to express that they have had negative experiences having to turn away people with tickets from this company. They did however confirm that the Primary sales for this event is through Ticketmaster and that any E-Tickets would have the seating information on the confirmation email and the ticket itself would have been received the same day as the confirmation. Despite this information Viagogo have maintained that they are unable to provide seating details or my tickets.
Viagogo Reviews & Complaints
I bought tickets x2 at Viagogo website for the Pacquiao vs Horn boxing match held at Suncorp Stadium in Brisbane, Australia for July2, 2017. We found out that the venue, Suncorp Stadium does not honour tickets bought from re-selling website like viagogo and it is an offence to the Australian Ticket Scalping Law to buy and re-sell ticket specifically if the profit of the re-sold ticket is more than 10% of the face value of the individual ticket. The provisions within the Major Sports Facilities Act (2001) are designed to allow genuine fans a fair and equitable opportunity to purchase tickets to events at Stadiums Queensland venues. Ticket scalping laws took effect for events at Stadiums Queensland venues on 8 December 2006. The Act contains new penalties for reselling and purchasing tickets to events at Stadiums Queensland facilities at a price greater than 10% above the original ticket price.Sellers of scalped tickets face a maximum fine of 20 penalty units or $1, 500.Buyers of scalped tickets face a maximum fine of 5 penalty units or $375. With this law, we were advised to purchase another ticket x2 to use and not use the tickets bought from viagogo. We want a REFUND of our money from viagogo with Purchase ID:[protected]. We have reported this to ACORN and notified the Brisbane Police regarding this matter. We paid A$545.45 for both tickets and the face value of the ticket is only A$99 each. We hope that you can help us resolve this matter and get our refund from Viagogo.
Viagogo Reviews & Complaints
I bought two tickets for $355.52 to Louis Theroux for the Melbourne venue on 19/01/2020 and thought I was buying it through Ticketmaster and not Viagogo. I and was expecting decent seating for this price. When I received the order confirmation (Order ID [protected]) I realized that I had purchased through Viagogo and the breakdown of the ticket price and booking fee and handing fees. It stated that the price per ticket is $132.61. Your online presence is very deceptive and people only realize later, once they have paid, that they are not purchasing through Ticketmaster. Then several weeks later the tickets became available to print out and I realized that the tickets were only $100.87 (see total price incl GST as printed on the ticket) each and not $132.61 as stated in prior in the viagogo event information/order confirmation. Secondly, the booking and handling fee is much higher than if I had booked it straight through Ticketmaster. We were seated at the back of the auditorium and far away from the stage. I feel ripped off to the highest degree would like you to refund me at least $100. . I am happy to bring this to the attention of the Consumer Affairs Ombudsman should you not be willing to refund me some of the money. Kind regards Birgit Ruping
Viagogo Reviews & Complaints
I bought two tickets for the match between Sevilla FC – Athletic Bilbao (La Liga Spain). The date of this match presented on the webpage and sent to my mailbox as a confirmation does not match with the official date of this match. Viagogo mentions that the date is 26th of May 2019 (same date is on the ticket confirmation) but the official date of this match should be 19th of May 2019 – week before. I would like to confirm what this mismatch means. I have read huge amount of complains related to this webpage and I am concerned that my tickets will not be valid. I have tried to contact VIAGOGO directly but without success.
Viagogo Reviews & Complaints
I bought two tickets for tonight’s Elton John concert in Perth, WA via Viagogo. The tickets have not been delivered yet. Transaction on credit card on 18/11/19 showed that Viagogo deducted the cost of the tickets ( A$283.63), but never forwarded them. I am living in Albany, Western Australia. It is 409km from Perth. A hotel booking in Freemantle, ( Perth, ) had to be cancelled today. No refunding as my cancellation this morning was too late. My wife and I was booked in at the Hougoumont Hotel, Freemantle from tonite (30/11/19) until Monday morning ( 02/12/19). The total cost is A$498. The transaction for the Elton John concert appeared on my ANZ credit card statement as follows : Viagogo Elton John Tix Geneva. Overseas TXN $8.26. Total A$ 286.63. It occurred on 18/11/19. Please clarify urgently. If the tickets could be forwarded to my email address [protected]@hotmail.com within the next two hours, my wife and I might still be able to attend the concert tonight. If I don’t receive the tickets or receive them late, Viagogo will be held liable for refunding the tickets as well as covering my loss due to late cancellation of my hotel reservations. Yours Sincerely. Dr Petrus J Claassen 3 Shell Bay Rd. Albany, WA, 6330 Australia.
Viagogo Reviews & Complaints
I brought 2 tickets order number [protected] and could not go, so I sold them back to you, I have a email saying Thank you tickets have been sold and I should get my money after the concert, . Then on a the day of the concert at 17.38 7th July you cancel my tickets and then ask me to relist how can I when the concert is already on that day . I am appalled by the way you run this company and I want a full refund from yourselves the full amount I paid when I first brought them, if not I will take if further, I am disabled and cannot afford to lose money that I had saved to surprised someone for a birthday present Regards Miss howes
Viagogo Reviews & Complaints
I feel the Viagogo ticket selling platform is very misleading – tickets I purchased for the Rugby ended up being 3x the original listed price – this retailer appears in your search engine without any reference to the original ticket price and with little reference to the handling fee until the very final stage of the transaction. Overall a very poor experience and I would caution all users to be vary wary when using Viagogo.
Viagogo Reviews & Complaints
I googled The Russian ballet company to buy tickets and the first site that came up was Viagogo. I purchased 2 tickets for the ballets show in New Zealand. The premier seats were $135 each. I wanted good seats as they were for my Mums 80th birthday. I then had to pay $34 per ticket handling fee, plus $9 per ticket booking fee. I paid in total $354 . I received an email stating I could print off my tickets 2 weeks late. I did so and discovered I had tickets for $89 stall seating. I contacted the ticket company who said Viagogo are an un licensed sellar of this and any other events. I ended up paying $174 over the ticket price…what a scam. I am so angry and disappointed as it is my Mums 80th present. How are Google letting them advertise on their site…and how are they getting away with this???
Viagogo Reviews & Complaints
I got 2 Coldplay tickets came to 300 pound as secondary tickets when we went through to payment it didn”t add a booking charge on or were we aware. So I ended up paying 112 pounds I was nt expecting. My mum purchased the tickets for me using her credit card and we have already received the tickets. I”m very happy paying more for the Coldplay tickets however would like the 112 pound fee bsck that we were totally unaware of. Reading into viagogo afterwards lots of people have been stung by the same problem
Viagogo Reviews & Complaints
I got tickets to the after race concert for Calvin harris for the Abu Dhabi Grand Prix in november 2017. I have now spoken to the official F1 Grand Prix organizers and they have confirmed with me that tickets purchased through viagogo will not be accepted for entry. This is because only F1 Grand Prix 3 day pass holders have exclusive rights to attend the concerts. Individual after-race concerts are never sold individually. So this ticket sales for the Calvin Harris show through viagogo is not legit! I have asked a full refund which I expect to get back!
Viagogo Reviews & Complaints
I had 2 extra tickets for French Open at Roland Garros as my daughter couldn”t come to Paris. Put those tickets on sale using Viagogo. One ticket was sold in a matter of minutes and second one in a few hours. There were 2 same tickets bought from French Open official site. I have received an email that everything is fine and I will receive my money in 8 business day. Next day (1 day before the event) I received an email saying that second ticket was not valid and I am not going to receive any money for that and on the top of that because customer suffered damages they are going to fine me with $500 in order to compensate the customer. On the premises of Roland Garros I checked with official ticket service and was told that both of my tickets were used for the given event. This company is really stealing money from both buyers and sellers. It is pure crime in action and it is going unpunished. Google, I guess, receiving money from them to advertise these scammers.
Viagogo Reviews & Complaints
I had booked tickets to see steps in Liverpool from yourselves and received them no problem. But unfortunately when I got to Liverpool I realised I forgot the tickets at home and it’s a 2 hour drive away. At this point I’m panicing that I’m going to miss out on something I’ve looked forward to for months. I called the echo arena and they explained that they couldn’t do anything unless via go go emailed them with confirmation and tickets numbers to confirm that we were genuine. With hope I called via go go to be told the won’t do that. They advised they couldn’t help me in any way. All I needed was an email. I appreciate it was my own fault for forgetting the tickets. But surely this sort of thing happens all the time???? And to be told nothing can be done by via go go when echo arena have given them a solution to the problem is bizarre and ridiculous. They were very unhelpful on the phone. Because of this I missed out on the concert which I’ve been waiting for all year and has cost me a lot of money! I expect this to be resolved! I can even send you back the tickets to prove that they were not used. Unless I receive a refund or credit for future use then I will take this to social media and never use via go go again. I look forward to your reply.
Viagogo Reviews & Complaints
I had four tickets listed for Little Mix on 15/11/17. The listing number is [protected]. Three tickets sold, leaving one left. I noticed at 4.30 pm on the day of the concert that the ticket had been removed by Viagogo without my Knowledge, I had no email or no advance warning of this. I called Viagogo at the earliest opportunity, which was 4.50 pm and spoke to Jalina to see why it had been removed. I was told because it had not sold and collection had to be by 5.30pm. It was a physical impossibility to get to collect it by that time. If I had been informed this was the case I could have collected this and gone to the concert and not wasted an unused ticket. As it stands I cannot even go to the concert now and I am not able to collect the ticket by the time I have now found out is my deadline. The concert starts at approximately 7ish and I can get there so why can I not collect my ticket? Little mix don”t come on until 9pm so I could still get there very easily but you will not allow me to have access to my unsold ticket. Nowhere on the small print can your staff point out where I am told this in advance. I asked for this ticket to be left at the box office for me to collect. I was told that these tickets are at an office 50 mins away. They won”t stay past 530pm, so I have asked for the ticket to be taken to the box office for me to collect? I am really upset at this service.
Viagogo Reviews & Complaints
I had the worst time with Viagogo, they are real scammers and all they want is money and they don’t care about anything else! I have purchased three tickets from them for an event and never received them because our tickets were sent to the wrong address. That was beyond terrible!! I contacted Viagogo many times and I already told them how pathetic they were. I told them everything what was on my mind. When I contacted them for the first time they said that they were not able to send me tickets again, only for some extra maybe, and when I refused they said sorry no refunds! That was it! That moment I lost my temper. Avoid like a plague!!!
Viagogo Reviews & Complaints
I have 1 ticket on sale and it shows in my listings, but on the website the entry is marked as recently sold. Hence making it unavailable. I am losing time and money here !! No numbers mentioned above are reachable!! This is totally unacceptable and misleading To top it all off the site mentions no contact numbers!!! VIAGOGO is the worst website ever
Viagogo Reviews & Complaints
I have an order number [protected] 2 x midnight oil tickets on the 21st of October, Pokolbin, Sydney. Due to the State Government warnings I have tried to contact Viagogo to find out about the booking, I have paid for them and been allocated seats but I am unsure now. The order was placed on the 22nd of July, I have a concern as to the reliable nature of the company considering the government warnings
Viagogo Reviews & Complaints
I have been contacting viagogo since last 2 months. This is the first time i used their portal to sell tickets and they have the worse customer support and transaction process. it has been almost 3 months now and I have not received a concrete answer from them regarding my payment. I am sending this complaint to my legal counsel as well and will be posting it publicly. I have given them a lot of chance to address this issue and they have failed to respond to it. 2nd July – Received an email that i will be paid in 10 working days 9th August – I contacted them and i was told that their team is investigating 1st September – I contacted again and i was again told that my transaction went through but they are forwarding it to department to further investigate. 3rd September – I once again contacted viagogo and this was the response “We understand that you are anxious to have your issue resolved, but please rest assured that we are working hard on it, and as soon as we have any news, we will contact you” I have no idea what is the issue and what the hell are these guys investigating.
Viagogo Reviews & Complaints
I have been grossly over charged for X5 Grinspoon tickets for a concert on July 07 Enmore Theatre Newtown, that are $73.45 each. These tickets were purchased on 05/04/2017. Confirmation number [protected]. Account number [protected]. When going to the Grinspoon website for tickets, I was diverted to viagogo. I was charged $873.74 plus an international transaction fee. The tickets have been sent in another persons name- Damien Evans. Looking on viagogo website, it is disturbing to see people being turned away from concerts for fake tickets purchased from viagogo. I would like my money returned.
Viagogo Reviews & Complaints
I have been trying to call you for weeks and have sent numerous e-mails for contact, l sold tickets viagogo and selected these were via e-mail delivery and since found out they are being sent to me by post and was looking to recifty this so l can send them on via ups delivery, l accidentally pressed report a problem and the tickets have disappeared, can you please contact me so l can rectify this issue, thanks Lara Jenkinson [protected], thanks
Viagogo Reviews & Complaints
I have been trying to resolve an issue. I was charged for a sale as outlined below. I placed 4 tickets for sale and the I.d. was TID [protected]. Someone purchased 2 tickets but when I tried to proceed with the sale the website kept going back to the home page. To resolve my problem I placed the same tickets for sale again. The same buyer purchased 2 tickets under a new i.d. [protected] and I was able to proceed and post the tickets. The remaining 2 tickets did not sell. Although Viagogo paid me for the 2 tickets which sold (less Commission) Viagogo charged me A$207.20 for the tickets that did not sell. I don”t know why. Please find a response from Viagogo below. Dear Lou, Thank you for contacting us. We can confirm that : -You was paid for TID [protected] A$412.50 on 27/05/2017 Australian Bank Transfer: Qudos ******42 -And charged for TID [protected] A$207.2000 because you had deleted the sale by clicking on “report a problem” on 13/05/2017 Kind Regards, Valentina
Viagogo Reviews & Complaints
I have bought concert tickets for schiller in magyar theatre, budapest, hungary, 30 may 2018. I have bought also plane tickets to come to the concert, booked and paid for accommodation. The tickets that I received are for some kind of opera. The event is fake. I have contacted schiller”s team and they have confirmed. Then I started searching and found out that viagogo is a fraud. There are many people that are fooled for all kind of tickets: https://www.stuff.co.nz/business/102021043/consumer-watchdog-investigating-viagogo-after-wave-of-new-complaints https://medium.com/@info_38444/online-ticket-seller-scams-viagogo-exposed-ec87118ca97a
Viagogo Reviews & Complaints
I have bought tickets for the Rolling Stones on the 18th of May. The price for 2 tickets plus fees was 300 pounds, but when I finally introduced my card details, they told me that I have had paid 400 pounds. Then, I received an email telling me that, the price that I had paid was 4540 Danish krones. So I have paid 412, 38 pounds in total. My order number is ID [protected] I request a full refund, as the price that I have paid is not the one that initially was shown on the page.
Viagogo Reviews & Complaints
I have contacted a number of times and did originally get a reply which referred me to UPS Ltd website. My tickets never arrived, I was told at a local collection point but they don”t have them, kept getting emails saying I needed to collect or they were delivered to my home. Viagogo are now not responding to my requests for where are my tickets. The event has now passed
Viagogo Reviews & Complaints
I have contacted This company twice now with no response. On final payment taken from my account I was unaware of any further charges until this company had deducted it from my account, I find this along with the consumer Act Unexcerable and would never of agreed to the final amount. I wish for a full refund to theses tickets. I have wrote to the Consumers Act board for further advice to my complaint.
Viagogo Reviews & Complaints
I have just bought tickets for Sheryl Crow in Manchester, I feel very conned and ripped off. Points are:- 1) Google ad states “official” Albert Hall ticket office – this is not the case and it is not stated that this is a resale site – ticket tout seems like the better term 2)Ticket price significantly higher than face value of the ticket, this is also not made clear. 3)The booking fee was not displayed prior to completing the transaction 4)No option for email of confirmation rather required to pay for special delivery of “tickets” which was in fact piece of paper which I could have printed – still have to collect for box office. 5) Mis advertising as states tickets selling out but intact there were still tickets available via the actual venue box office.
Viagogo Reviews & Complaints
I have not yet received a refund for the above tickets. Viagogo were not able to supply them at the last minute and offered a refund. Not only was my son very disappointed but I have not received the refund and cannot get through to you on any of the phone numbers. On the web site it claims I have been refunded so I cannot send an enquiry. Please help! Wendy Martin
Viagogo Reviews & Complaints
I have paid for Tickets for Iran -Maroco football world cup in Saint-Petersburg on 15/06/2018 one month back and still not yet received anything. Purchase ref ID [protected]. I fed up with promises that everything fine just wait. I demand you to deliver the tickets in time or return the money. Otherwisw it will be a fraud and will be treated acordingly. The service you provide is rediculous. No phone to contact no reasonable reply through web site.
Viagogo Reviews & Complaints
I have purchased a floor seating for the bts concert on May 25, Saturday with the price of around 36, 000 pesos, only to find out that the price inflated to 44, 000, with the delivering fee being around 9, 000 pesos. I have never come across a price so inflated before, and therefore when I wanted to cancel it, it has said there was no option in doing so. I would also like to know why the price turned from pesos to won at the last minute, and I demand a direct phone number to customer service so I can cancel this payment and get a refund. I mailed the customer service 2-3 times to a response that was quite dissatisfactory. I would appreciate it if I hear from you within a week. At this point this just looks like nothing but a scam… hopefully this is not the case.
Viagogo Reviews & Complaints
I have purchased Bruno Mars concert tickets for May 12 (in 2 days). My order id is 8758774. I hadn”t received the tickets 5 days before the concert, so I enquired and thanks to the tracking from the Swiss Post office, it shows that they tried to deliver the ticket but it was returned to the sender. The official message from the post office says that “the recipient wasn”t found at the address”. Since I provided my company address, I know that there is a reception 8h a day, so something isn”t right. I called the post office and they confirmed verbally that the address wasn”t readable due to bad handwriting. All this sending and return has happened few months ago. Yet I haven”t received any email or phone call from Viagogo to let me know that there was a problem delivering the tickets. I contact Viagogo last Monday, and since they don”t have any phone number to reach, I could only submit an online request. It took 48h to response to my request (the concert was then 3 days later). They request a written proof from the post office showing it was because of the unreadable address that they couldn”t deliver. Soooooo I call back the post office who kindly provides a picture of the address that is unreadable, unfortunately the official reason reads “couldn”t find recipient at the address”. This is all they could do for me. The post office tells me that Viagogo needs to call them directly at this point so they can confirm to them that its due to the unreadable address. I inform Viagogo of all this information. Their reply is “we need a written proof from the Post office that this is due to the unreadable address they couldn”t deliver”. We are 48h away from the concert, and these tickets cost a lot of money. Viagogo has the tickets as they were returned to them. Yet, they refused to tell me when I can get them. I suspect that they have already re-sold them, and they are just trying to save time by asking for an impossible paper 2 days before the concert. The issue is between Viagogo and the post office and I am the one running around between the two. This is just ridiculous. I will not let this go. Virginie
Viagogo Reviews & Complaints
I have recently purchased Ed Sheeran tickets and am concerned about the misleading information which appears to breach the Consumer Rights Act. I am also concerned that my tickets won’t be accepted on the door. My reference no. is [protected]. I would like to speak to a Viagogo representative within 24 hours or will take this complaint further. Thank you, Mr D M Jardine.
Viagogo Reviews & Complaints
I have sold 2 tickets on viagogo – I reported an issue with my order as I found out they were e tickets instead of printed tickets.. Once I did that the order disappeared from my account.. I tried to contact customer services but its a loop & there is no way of contacting them you just go round in a circle.. Anyhow I decided to re list an an e ticket – this sold within hours – I then had a problem to upload the ticket so I reported a problem thru the tool and my order disappeared again.. 15 mins later I then get a mail to say the order has been cancelled you are being charged 40 pounds – what an absolute discgrace I’m at my wits end trying to contact them – ive contacted ceo via mail – [protected]@viagogo.com; Eric. [protected]@viagogo.com Ive even tried all the phone numbers and when I put the order number in it tells me to goto the help section of the website where again it goes round in a circle without giving a contact – this website should be shut down end of ; Ive checked with my bank & indeed they have charged me – so ive now goto get my cards cancelled so they dont take any more – i’m contacting watchdog as this company needs to be responisble for its actions… Im frustrated to hell If anyone has any other mail or contact I would appreciate it
Viagogo Reviews & Complaints
I have sold a ticket online on 24th May 2017 for an event on which took place on 4th August but have not received any payment til today despite the site saying that the payment is completed! Please assist me to get my payment! Order ID : [protected]! I understand that the term and conditions on the site stated that the payment will be in 5-7 days after the event takes place! But it is still not here and I’m getting anxious since its not a small amount.
Viagogo Reviews & Complaints
I have sold my tickets for a event on 1/06/2017. I”m still awaiting payment. I”ve constantly emailed . I either don”t get a reply or they send me the same generic email. They refuse to allow me to talk to them on the phone. I”ve never received such disgusting service in my life. I simply want payment for my tickets. I will make sure everyone knows not to use this company
Viagogo Reviews & Complaints
I have tickets booked for The League of Gentlemen on Saturday 1st September at Manchester Arena which say they include parking? However there is no information with the tickets as to where we are supposed to park? When you e paid well over the odds for the tickets I do feel you should be sending out all the information at the same time? Many thanks
Viagogo Reviews & Complaints
I have tried to contact Viagogo to cancel listing [protected] for Motown the musical on july 15th. I have tried to contact Viagogo by phone and email but never get a reply. Have tried to request a password reset but have never received any email confirming pass word reset. I now want to cancel my account but unable to contact Viagogo to do so ? Does any one have a way of contacting Viagogo ?
Viagogo Reviews & Complaints
I have tried to sell tickets on your site which say they have sold and I need to confirm sale I have repeatedly confirmed it and it just goes in a loop and says the same thing, it won’t let me add the sticker and is now saying the time has expired and I could be liable for charges, I have the sticker and supporting email but nobody to give it to, the phone line just says I need to do it online when I put my code in and hangs up so what am I supposed to do?????
Viagogo Reviews & Complaints
I have very recently purchased two tickets to Hans Zimmer Concer taking place in April next year in Barcelona via Viagogo portal. I was wrongfully mislead to believe that the tickets for the event are selling extremely fast ‘in front of my eyes’. I was notified that only 3% of tickets are available. In addition they claimed that 90 sectors are already sold out where this is simply not true. What they don’t tell you is that by 3% of tickets available and sectors sold, they, in fact, mean, the tickets they have available for sale themselves! Furthermore, number of notifications popped up during my purchase, information gathering/entering to remind me how many people are currently looking at the same tickets which added to the hasty purchase/confirmation without realizing how much they add on to the ticket prices for VAT and service fees! I find their trade tactics highly unfair and misleading! They literally convinced me that the tickets I wanted will sell within minuted and therefore I made my purchase hastily based on that sole belief since the tickets were meant to be a gift for my partner and I did not want them to sell out. I don’t understand how can this website/provider be still out there and without any hassle misleading, tricking and defrauding us, the consumers. I contacted them just few minutes ago and I am awaiting the response. I realize you can put up your tickets for a re-sale with them, but you will only get the money paid for the tickets themselves (not for the handling/service charges) and only when/if they are actually sold. Disgrace! Take the site down. They are carrying out unlawful trading practices.
Viagogo Reviews & Complaints
I just bought tickets (15th June 2017) for Cat Stevens in Auckland with Viagogo. During the purchase process, there was some small print saying “+vat and fees”, but it wasn’t until after putting in all my credit card details that the fees were actually stated. The price of 2 tickets was $290, and the fees were $100 – around one-third of the ticket price. This is not OK and I would not use Viagogo again. I think they should refund the fees, and they should CLEARLY state, along with the very first mention of the ticket price, what the handling fee is.
Viagogo Reviews & Complaints
I listed some tickets for a gig Saturday, they disappeared from the listing at 6pm but I’ve not had an email to say they’ve been sold and they’re not in the sales section of my account or as a listing. I’ve the website had no email address, the phone number only works if you have a number for the listing which has now disappeared. How on earth do I get an answer on this
Viagogo Reviews & Complaints
I listed two tickets for the Marillion Weekend in Leicester (event takes place between the 28th and 30th of April, I put the tickets up for sale on the 30th of March). As I was going through the process nowhere did it state that I would be unable to change the nature of handing over the tickets, nor that it is forbidden to list tickets which you do not physically have in hand, nor that I will be denied direct contact with the buyer. Only after having sold the tickets I was informed by the box office that the tickets are box office pickup only, and after having confirmed with them that I can sign the tickets over and someone else can pick them up, I tried to change the ticket info accordingly. Unfortunately this was denied by viagogo, as was my request to get in touch with the buyer personally, and I was informed I would be charged an unspecified fee that would cover viagogo finding replacement tickets (to this day I have not been told how much this is). I find this appalling behaviour, and while I would like to put this whole messy business behind me I refuse to pay any fees incurred by an obvious lack of information and lack of flexibility on viagogo”s part. All email correspondence is available on request.
Viagogo Reviews & Complaints
I listed two tomorrowland tickets – along with the proof of purchase ( same as I have done with two other tickets- which were approved and sold- so its the right info) – I have patiently waited more than 72 hours for them to be reviewed and activated- but it as yet has not been- there is no way to ask you what is going on- i have tried tweeting and direct messaging the company with the deatail and have gotten no acknowledgement of it – the listing number is [protected] the tickets if bought need to be posted by 19th so i need for them to be activated quickly
Viagogo Reviews & Complaints
I logged on viagogo.com to purchase tickets for coachella 2018. I paid $2096 for 2 tickets. Order was placed and confirmed on 4 January 2018. I was in the queue to buy tickets for $800 per ticket but more than that was debited from my account. (order ID: [protected]) They say tickets are released three days before the festival, but because I would be leaving from South Africa, this makes me nervous, so I am trying to sell the tickets back to them. I want to sell the tickets while there is still demand for the festival but viagogo site is not listing them, they don’t show up anywhere on their site, there is no contact details or an email you can send to anybody for assistance. It shows a listing ID but nothing else, (listing ID: [protected]) Please assist. Salamina
Viagogo Reviews & Complaints
I made a mistake while booking by accessing accidentally ViaGoGo”s website, instead the Ticketek”s one. ViaGoGo HQs are based in Switzerland, their customer service I dealt with – UK When opened the ViaGoGo website it looked like a Ticketek”s website. Being prompted by limited time to complete the purchase (timer), I rushed and did not realise from my mistake until the purchase was completed and my credit card charged showing amount in Euros (183.68) instead in AUS Dollars. On 01/06/2018 I recived an email from ViaGoGo”s Customer Service (UK) with two tickets to print. They showed somebody else”s name as a purchaser, the purchase price was lower than one I paid and the sitting inferior – not what I expected and paid for. I sent multiple emails to Viagogo”s customer service and received confusing responses. A number of my inquires were not attended to. In the last email dated 28/06, the customer service representative clarified that the ViaGoGo platform allows to resell tickets purchased by other people. But why the ViaGoGo does not match pricing and disregards equivalence while re-distributing tickets between sellers and purchasers? I still do not understand this. Buying ticket through ViaGoGo costed me extra $110.30 If bought through Australian Ticketek, it would cost me $8.90. As indicated, ViaGoGo fee for selling tickets cost me 62.3% of the total purchase. I strongly believe that this fee is not fair.
Viagogo Reviews & Complaints
I made the purchase on the 14.3.17 via your Viagogo site – and PAID. the tickets were sent from Austria to the local UPS dealer – who – for some reason claimed that my address was not properly inserted (cannot be BTW) – thus approached back UPS Austria who claim that approached you and following your order -=put the delivery in status “abandoned” I have contacted UPS multiple times. The package is 10 KM from my home. They are not willing to send it to me without viagogo releasing it back for them from delivery. UPS tracking code: W4686726169 Alternate UPS tracking code: 1Z32E12F0490092771 I am not claiming my money back (yet) – all I need is that Viagogo will release it back (remove the abandoned status) so it can be sent to me . UPS are awaiting you to do that – and not willing to send it without it. Viagogo cannot be approached by any phone number or proper customer service email (far from being best practice…)-: ) Please help Thanks in advance Assaf amitay [protected]@gmail.com +[protected]
Viagogo Reviews & Complaints
I order tickets and paid for them when putting in delivery address I put the wrong house number which I didn”t realise I had done until I received email to say they had been shipped. The house number isn”t valid so the tickets have been sent bk to viagogo I know this as I went down to local post office and they say u revived them Monday ! I have been trying to contact someone for 3 days on the numbers I was provided via the website I am unable to talk to someone reguarding my issue They say to email them via the website which I have done 3 times and I have had no reply ! The tickets are a present for someone and I am due to go on holiday on Friday and the event is nxt wk ! Really not satisfied with the service
Viagogo Reviews & Complaints
I ordered 2 tickets for the Monaco Grand Prix from Australia. I changed the delivery address to an apartment in France with my mobile number as the contact. Viagogo accepted and confirmed the order (order ID 8462070 $896.75 Aud). The delivery failed as I was not in France when the tickets were attempted to be delivered. I contacted UPS to try and arrange a new delivery but they would not deliver the tickets unless I provided them with a French phone number. While in discussions via email with UPS to try and arrange pick up or delivery of the tickets UPS returned the tickets to the supplier. I contacted Viagogo and the promptly replied that they should be able to help me if I provided them with a French phone number. I replied that I do not have a French phone number and are contactable on the phone number registered on the confirmed order. Since then I cannot get a reply to my emails from Viagogo. Viagogo just ignore any email I send and I have not heard from them for 3 days. I have informed them via email that if I don’t receive my tickets prior to the event then I expect a full refund as UPs and Viagogo’s refusal to use the register phone number for contact is the direct reason for the contract (tickets) not being honored.
Viagogo Reviews & Complaints
I ordered 3 Edinburgh Tatoo tickets. I paid a total of 623.54 USD for premium tickets To Viagogo. My order #[protected] was for 3 tickets with the face value of 47 Pounds. I”m willing to pay a service fee but twice the face value of the ticket is RIDICULOUS. The tactic of saying the tickets are selling out was used in the website and for someone that has bee to the Tatoo before, I felt this may be true. Because I had been to the Tatoo I thought I was going to be sitting in the “red seats” under the announcing booths. Row X middle of the row was far from the “red seats”.
Viagogo Reviews & Complaints
I ordered my ticket from vaigogo paying $300 for a groovin in the moo ticket before finding out that my friends paid less than half the amount for theirs. They sent me an email saying that they would send me my ticket a week before the event, which means I wouldn’t even of known that my ticket was fake until then. I had to find out it was fake from all the reviews on their website of how they scammed all their customer and that they couldn’t get into the event cause of the fake ticket or that is just never came. Viagogo was the first website that came up when I searched groovin in the moo tickets, how wrong.
Viagogo Reviews & Complaints
I ordered tickets for the Ajax – Man United final in Stockholm and paid over $1750 per ticket. They were supposedly shipped via UPS but never arrived. Viagogo provided a valid tracking number but UPS said they could not find the envelope and advised that the sender needed to request a search. I tried to get a hold of Viagogo support via email and phone, but neither approach was successful. Unbelievably bad support for a service business!! Now pursuing a refund via credit card company. Never using Viagogo again. BTW, I bought replacement tickets via FootballTicketNet for half the Viagogo price and, while the delivery was later than promised, their support was very accessible and helpful.
Viagogo Reviews & Complaints
I ordered tickets for the Jamiroquai concert from viagogo. The next day I received the tickets via email where they had someone else”s name and a considerably cheaper ticket price. Since reselling tickets in this way is against the law I would expect a full refund from these activities and for the website to be shutdown. There appears to be no way of getting in touch with the to rightfully demand a refund. What do I do?
Viagogo Reviews & Complaints
I paid 129.13 for two tickets to see this show when we received the tickets they were 22.50 each plus 4.90 fee & although I understand you need to make a profit that is an extortionate profit in fact you could say rip off. Then we got to the arena only to realize the seats weren”t even together although booked at the same time so we ended up sitting on our own. Not happy.
Viagogo Reviews & Complaints
I paid for the following event below, confirmation was received on the 13th of Jan 2018. Event: Katt Williams Ticket(s): Section Golden Circle Seating, Row 4, (2 Ticket(s)) Listing Note(s): Venue: AFAS Live (Heineken Music Hall) Date: Monday, 04 June 2018 20:00 Unfortunately, a few days before the event below, I have received my tickets with the wrong date. Instead it shows 25 November 2017. The date is clearly wrong as I made the purchase in January 2018. Why would I purchase tickets for an event that was in the past? Please rectify this error as soon as possible. Thank you
Viagogo Reviews & Complaints
I placed a purchase order on 11 June 2017 for three GOT7 ticket (Asia World Expo in Hong Kong on 1 July 2017), my credit card was deducted for HKD 6, 998 and a “Order Confirmed” appears on my phone. I however have not received the confirmation email nor the tickets I logged in with my two usual email address but the purchase order is missing from my accounts. I tried to follow up on three consecutive days but the service from Viagogo is so bad that you could only post a general enquiry with preset choice of parameters on their website. They don’t even have a space for you to fill out and explain what the issue is. Although Viagogo did reply by email, they contained contradictory information, one said I ordered with [protected]@live.hk, the other one said I ordered with [protected]@student.cis.edu.hk I wonder if they really spend any time checking on it. And of course nothing was found when I tried to login again with these email address. They have a phone number for customer service in Hong Kong but when called, I was asked to input an order ID (which of couse I do not have because I have not received the confirmation email). When you did not input a correct order ID, the recording message just asked me to go back to the website. It is so frustrated that I have the money deducted but never ever able to have an effective way to reach someone at Viagogo for a seemingly very easy problem to resolve it. It is a disgraceful service. I hope they could see this message and get back to me with a proper email address of their own such that at least I could communicate with them for a follow up.
Viagogo Reviews & Complaints
I purchase 2 Ed Shereen tickets for AED 2792 order no. [protected] dated 15th July 2017 and now i find that the same tickets are being sold at AED 1408. Screen shots are attached. I wish to have refund for the balance money as you cannot cheat a client by changing prices for the same show and on the same website. My name is Chitra. Email id is [protected]@gmail.com. Mobile no is +[protected]. I would like to have a response from you.
Viagogo Reviews & Complaints
I purchase tickets at great expense to Edinburgh tattoo – they are confirmed . But they have not been forwarded to me. Order number [protected] – 2 tickets. I requested they be delivered in Australia by Aug 15n as we are leaving Australia on August 17. No sign and contact emails have all been condescendingly useless. And now I am told by the festival organisers that Viagogo is not an authorised ticket seller for the festival so have I lost my money totally or can you email them to me to show they are real? Or alternately – where can I collect in Edinburgh – I do not have an accommodation address to use to pick up tickets. I am most disappointed as I have had positive dealing with Viagogo previously – this is awful and I certainly will be letting friends know that this is not a company to deal with. Also – all phone numbers on website are shams. What is this about?
Viagogo Reviews & Complaints
I purchased 2 (500 rand) tickets to see guns n roses on 29th Nov. 2018 and Viagogo charged me 5000 rand as I genuinly thought the tickets were of a much higher value. This amounts to virtually theft and I cannot see that a supposedly honest company like Viagogo should be allowed to do this. My order No. is ID1705604 and my name is L.M.Moth ([protected])
Viagogo Reviews & Complaints
I purchased 2 Pink tickets for $285 each from what I thought was a genuine ticket site. Not only was I charged $751 for the two, but the fake PDF I was issued is in someone else”s name and has a face price of $173.05. This alone breaches Queensland law. The only option I was given by ViaGoGo (not in person or by email – faq on their website only as this company refuses to be contacted) was to relist these tickets for sale.The ticket is fake and the way was sold to me breaches Qld law. This transaction is not what it claims to be. I want a full refund and ideally I want ViaGoGo reported to the authorities.Regards Danielle Wilson
Viagogo Reviews & Complaints
I purchased 2 tickets for Dream Lover to be held at Arts Centre, Melbourne, State Theatre…received tickets today each priced at $69 .90 but got ripped off by this company for over $500 on my credit card. Unable to reach this company, no customer service and when I contacted Ticketmaster discovered that the tickets are invalid. What a rip off..shame on this company…
Viagogo Reviews & Complaints
I purchased 2 tickets from you for Chaka Khan at O2 arena for 12/7/17. Unfortunately the concert which she cancelled the concert which she put on her Facebook page and people would receive a refund.. Also on O2 arena cancelled the concert. I am very unhappy after trying to get a resolution about the cancellation.When will I be getting a refund? The Order number is 13089 110 . Lorraine Krishnan [protected]@btinternet.com I have sent 2 emails now asking for a refund with no answer. I am out of pocket of 160.00. Please can you look into this
Viagogo Reviews & Complaints
I purchased 2 tickets in November 2018 for the KISS concert and now they have cancelled the tour. I checked my credit card details and have noticed that $484.02 has been taken out of my account. I have checked with Ticketek who informed me that my refund has gone to somebody else. HOW CAN THIS HAPPEN? I would like my refund to go back into my account.
Viagogo Reviews & Complaints
I purchased 2 x tickets to Elton John in Sydney 07/01/2020. I clicked to purchase Section 32 (middle tier) after payment received confirmation for Upper tier which was selling for a fraction of the cost. Complained to viagogo with no satisfaction and of course there is no way to prove that I selected the better seating . Have emailed and spoken with company with no result and of course they Dennie any wrong doung
Viagogo Reviews & Complaints
I purchased 3 rugby tickets in August 2017. After completing the process I was charged in Euro not NZ$ as stated on ticket price. The price was far higher than the price indicated. On receiving the tickets they stated “CHILD” ticket which we did not purchase. We were advised to resell which we did. I received an email saying I should upload the tickets which I did. I was told I would receive an email when the refund was paid into my paypal account. To date 4 months later I have not had any email. When I tried to log onto my account with the same login details it said it was not valid. When I contacted Viagogo I got a response saying my security check could not be validated and my account had been cancelled? Since I have sent several emails and no response. All I want is the refund amount stated in the emails for the resale of my tickets. I would appreciate a rapid response from Viagaog – disgusting customer service.
Viagogo Reviews & Complaints
I purchased 3 tickets for an event due to be held in January 2017 I bought the tickets in November 2016 but due to a double booking was unable to attend so was advised by your site to sell them which I did, I received the confirmation my tickets had been bought before Christmas 2016. I followed the instructions in the shipping details email which said to not print the label until i was ready to send the tickets as this would start the tracking automatically. When I received the tickets 1 week before the event I printed the label and as I was on my way to drop them off at the UPS office I got a call from your customer services to tell me not to send the tickets as this was not a UK address and that I would here back from you with a UK address to send the tickets too. After 2 days of not hearing anything I called the number back and was told that you still did not have a UK address and that I should just wait a few more days. After another 2 days with nothing I called again and asked if I could send the tickets to the venue for the buyer to collect and was told no I then asked if I could get e tickets sent to me and the buyers email address to send them on to and was told no and again was told to wait even after I explained that due to where I lived it at the very top of Scotland and it would take 2 days for the tickets to get to London so I really needed to find a way to send them. I called again the next day but the number was constantly busy I emailed but no reply. On the date of the event I noticed that a selling fee was deducted from my credit card and when I tried to contact you again I got nothing back. After weeks of sending countless emails I finally got a reply that said as I didn’t send the tickets I would not get any sort of refund which I think is totally absurd as it was your company who stopped me sending the tickets and did not let me offer the buyer any other way to collect the tickets. Totally outrageous customer service and such poor communication I will never use this company again
Viagogo Reviews & Complaints
I purchased 3 tickets for The Nutcracker at RAH for NYE At the time of booking I was not presented with the Face value of the ticket The seat verification or seat allocation No restrictions on the tickets were provided I was not presented with the full amount of the total bill until the end. I would never have authorized the transaction had I know. My final bill was enormous. I have sent over 30 emails to Viagogo and their response and customer service is appalling. Case ID19209699 I have now made a SAR request and expect an immediate response for my data
Viagogo Reviews & Complaints
I purchased 4 ballet tickets online (on behalf of my elderly Mother) on the 4th of October. She should of been charged $277.88 plus service fees as they were $69.47 each. However she was charged $665.03, which is $387.15 of service charges. I rang Viagogo within the last hour to ask for some reimbursement because clearly an administration error has occurred. I was offered to sell the tickets or just accept it as it is. We were expected to pay $277.88 plus admin fees, not $665.03, so would like the difference returned to my Mother’s visa card.
Viagogo Reviews & Complaints
I purchased 4 tickets for R1495 each – I was charged R8113, 00 – should have been R5980, 00 (OVERCHARGED by R2133, 00) and today I received 4 tickets valued at R630, 00 each – total value R2520, 00 ????????? I cannot reach any of the given contact numbers and have had no response to emails and facebook messages. Please urgently assist me. Thank you
Viagogo Reviews & Complaints
I purchased 4 Tickets to The Weeknd Concert in Melbourne, from Viagogo. The Tickets cost me over $800. I was really excited when I purchased the tickets. A couple of days later, I noticed that the tickets had been cancelled by Viagogo without my knowledge. Viagogo advised that I would not receive a Refund because they did not withdraw any funds, but they still took my money, and I haven”t received a refund.
Viagogo Reviews & Complaints
I purchased 4 very expensive (over prices) tickets for An Evening with David Sedaris for this Sunday (3 September 2017). The charge is on my credit card bill though I still have not received and email confirmation or the tickets and it is impossible to get through to anyone on the “customer service number” as I do not have a booking reference! I feel completely ripped off and deeply regret having bought tickets off this site- I have never experienced anything like it. I have tried emailing but the system takes you around in circles. I have tried to reset password hoping that might help but the email link never appears.
Viagogo Reviews & Complaints
I purchased 5 Golden Circle tickets to the UAE Chris Rock concert for Friday, 05 January 2018 19:00, at the Dubai World Trade Centre for a total price of AED16, 364.58. The concert was postponed and never rescheduled. I have emailed Viagogo every month since, several times a month requesting my money be returned. They insist the concert has not been cancelled, but the webpage provided demonstrates that their is no concert scheduled. They have a link to sign up for a concert, if he decides to schedule one. This shows that there is no reschedule of the concert for the UAE area. Although I have contacted them multiple times, I have never been told about a new concert and it has been almost a year. This demonstrates that there is no sign that the concert will be rescheduled. I have attempted to file a better business bureau case against Viagogo. I feel that their action of taking my money and refusing to provide any credit for a new event or refund my money an act of fraud. I want my money to be returned.
Viagogo Reviews & Complaints
I purchased 9 tickets from Viagogo and was unaware that the tickets were at a extremely inflated price. I was unaware that companies could do this. There was also extra fees included which I was not aware of. I contacted the company by email within 15 minutes. I was unable to contact by phone as the only numbers I could find would not connect. I received 1 email back stating that I could not get a refund. I found their website put a lot of pressure on me(stating hardly any tickets left and I only had 8 minutes to purchase etc). I have contacted my bank but have been unable to stop the transaction. I received 1 ticket to download(had to buy the tickets in 2 transactions) and when I looked at it, it is not even my name on it as the purchaser. I have emailed company again but received no other correspondence.
Viagogo Reviews & Complaints
I purchased a single ticket for this event in London on April 28th. I paid for the ticket and was informed the order was confirmed and tickets would be arriving no later than 3 days before the event. 2 days before, 26th, the tickets hadn’t arrived so I called the company. They said that while the money had been taken out of my account, there was no ticket to be provided for me. At no point did they call me or email me to inform me of this, it was only because I called that I found this out. I’ve asked for a refund but am seriously unhappy. Only 2 days away from the event and I have no tickets, and no tickets available for that event. So I am now going to miss out completely on seeing the event. The service I received when I called was also unhelpful from the person I spoke to on the phone.
Viagogo Reviews & Complaints
i purchased a slam dunk ticket, however, i am not able to attend, i need to ship my ticket or upload it, yet i have not received an email with a link to upload, i then went on the website to try shipping it to the person who bought the ticket and it is not possible for me to give it to them. i need to change my selling method before the 20th of May or i will get charged for something that i am unable to do anything about.
Viagogo Reviews & Complaints
I purchased a ticket from viagogo and was refused entry at the venue due to the illegitimacy of the ticket. I bought the ticket on 26th may 2018 for a showing of wizard of oz showing that evening. The venue was booked out so I was unable to puchase a replacement ticket. Viagogo is a corrupt and morally reprehensible organisation that has given away its right to trade as a business due to its categorical pursuit in the destruction of enjoyment of others through greed and profitering.
Viagogo Reviews & Complaints
I purchased a ticket from you for v fest this weekend, it was a Saturday and Sunday ticket with no camping at Chelmsford. I was due to attend with my best friend who was brought a ticket as a present, unfortunately my friend who was 34 passed away suddenly. As you can imagine I do not want to attend the event without her. Your company has said I cannot get a refund even though it is exceptional circumstances, Surely there must be plans in place for this type of thing happening, myself, friends and her parents are disgusted by your treatment of us! I wanted to refund the ticket so that I could donate the money to her family’s chosen charity. As a multi million pound company that trades all over the world I would have expected ALOT more! I am looking into taking this further as it’s unfair treatment due to tragic circumstances.
Viagogo Reviews & Complaints
I purchased Armin Only tickets and sold the tickets on 09/05/2017. The tickets were purchased via Paypal. On the 29/05/2017 I queried the payment and received a mail saying I need to change my payment details, which I did. I still don”t understand how I could purchase the tickets via Paypal but not received the funds via Paypal. On 08/06/2017 I queried the payment again. They advised me that it will now take 30days before I can expect the funds. On 03/07/2017 I queried the payment again – it has now been 30 days since 29/05/2017 and still no payment received. I have not received any further feedback to date. It has now been two months since I”ve sold the tickets. I will NEVER use Viagogo again. I want my money.
Viagogo Reviews & Complaints
I purchased broncos vs eels tickets on 23.8.17 total came to $140.65 for two tickets I paid for these via master card. As we got to the gate of the game the tickets had been canceled from the previous owner Benjamin Arnold this now put me in a state where I was very upset as I paid for two tickets and we couldn’t get in, I would like a refund of my money or I’ll be proceeding to take this to court as being spammed please contact me on [protected] Tameika jane
Viagogo Reviews & Complaints
I purchased Ed Sheeran tickets thinking I was purchasing them from a genuine ticket seller. Before the concert publicity in Britain came about indicating that Ed Sheeran was not validating tickets purchased using unauthorised ticket sellers such as viagogo. The publicity was for this artist and then later in the month for Rolling Stones playing Cardiff. I did not even realise that the tickets I was purchasing were resold to me at a much higher price than the original seller paid for them and this was unclear as was the fact that I was clearly being ripped off. I contacted your website using the on line customer email address asking for a refund. In many and numerous emails sent I either got no response or a vague response indicating that no refund was possible and all I could do was to relist the tickets. To be honest if there was anyone on Britain by now who didn’t know that these tickets were invalid they would have been living under a rock so relisting these tickets and giving my misery to someone else was not an option. I tried numerous times with no joy. I even sent information from the Ed Sheeran website indicating that the tickets were invalid. I even at times appreciate I sent emails indicating that your customer service was very unhelpful and in fact shouldn’t have customer and service in the title as there was no attempt to help anyone in your emails and getting a response was probably something to feel happy about, as from what I can understand from general information on the web getting a response from you is not guaranteed as I know only too well. In each and every email I sent I had nothing back I even mentioned the ticket guarantee you have in your website saying this wasn’t a guarantee at all as it clearly meant nothing. What annoyed me the most and I appreciate that as a reseller of tickets this problem was not if your making but what is of your making is the unhelpful attitude from your staff, the lack of responses to me when I was clearly getting annoyed and the ignoring all the issues. The horrid situation could have been dealt with far better than I feel you have dealt with it. Had I had an immediate response saying you were looking into it and another one indicating you appreciated my dilemma and a refund I would have come away happy, been more inclined to use your website for further purchases when now I wouldn’t use your website if it was the only option left to me in the whole world, I would rather go without. I have subsequently gone back to my bank and will obviously continue to try and get something from you directly. I have been assured that unless I get entry into the event the seller isn’t paid by you – well we all know I won’t get entry into the event so how long do I have to go on about it? If the seller is not being paid by you and my tickets are not valid why can I not receive a refund? Why do I have to write lots of emails and complaints when all this when all it does it give you an even worse name for customer service as I tell everyone not to use you and I will never use you? This strategy is not beneficial for your ongoing growth strategies so why do it. Pay me back and the only person who suffers is the person who tried to rip me off by selling me something over priced wanting to make money easily. Please respond to me.
Viagogo Reviews & Complaints
I purchased three tickets to see UB 40 in Dubai – what a rip off buying them from Viagogo and I intend to let everyone I know that is an absolute fraud. I paid 64.75 Euros (252 AED) for each ticket and the face value is 150 AED (38.5 euro”s) – On top of that I paid 59.88 Euros booking fee and 4.95 Euros handling – which although expensive I could live with. What I strongly object to is the 26.25 Euro”s that I have been “robbed” of for each ticket! I am looking for a refund of 78.75 Euro”s. I tried calling their office and could not even find an email on their website Help centre. No help centre! Real SCAM, Do not use them – complete RIP OFF, I hate it that people have to be conned by such companies
Viagogo Reviews & Complaints
I purchased tickets for BST and they took an extra 350 out of my bank account for absolutely no reason and will now not refund the money and will not respond to my complaint. I am just about to report to trading standards and citizens advice. Complete rip off. The charge came up for the two tickets and i proceeded but then they took extra money out, i have asked what the extra money was for and why i wasn’t asked beforehand but they are just ignoring me
Viagogo Reviews & Complaints
I purchased tickets for MRS Brown”s boys in February 2017. I payed on my mum”s card a total of 137.00 for them at the 02 Arena London. I haven”t received them yet in the post and am still waiting. I am livid and disgusted over this, all that money wasted. I want my money back, viagogo isn”t very good and I will spread the word. Viagogo in my eyes is taking money from people and getting away with it. I will fight to get my mum”s money back. My mum paid for these tickets for us as a treat to see MRS Brown”s Boys at the 02 Arena in London and now this has happened, what a let down. It us absolutely appalling and disgusting. Viagogo should be ashamed of them selves.
Viagogo Reviews & Complaints
I purchased tickets for the LUZ CASAL concert in Athens 20/9/2018 and the tickets were advertised for 53 euros. When I paid the transaction I realised that they charged me 50 euros for VAT, HANDLING FEES ETC. None of this was mentioned either before or during the process. When I contacted their customer service they gave me so far irrelevant answers on company”s commitments to customer satisfaction. I asked three times to escalate this and they tried to avoid it.
Viagogo Reviews & Complaints
I purchased tickets from Via go go spending over 300 pound for tickets, in delight I received and email saying my seller had lost the tickets and therefore upgraded us to VIP!! And I was over the moon and static as you can imagine, so I received emails etc stating to collect the package on the night! So here we are getting ready and sorted arriving 30 mins early so we can sort out package and receive early entry along with all the other experiences, to be trying to find someone for 25 minutes getting told to go all different places and then when we finally speak to someone who was about as useful as a brick they then informed us that VIP started at 3 in the afternoon and gave us NOTHING that we were intitled too! And I am absolutely furious about the situation and would like something done about this as it is not fair and I will never ever be using your services again and that was a massive downer on the night! He was amazing live but you have no idea how rubbish it made me feel and that no one on your side actually made me aware of the timings nothing!!! Basically a fend for yourself service but how on earth was I meant to know to be there at 3. Absolute disgrace and I would appreciate you getting in touch to explain why no one informed me and that now I missed out.
Viagogo Reviews & Complaints
I purchased tickets from viagogo on 4th April 2019 for Celtic Illusions showing in Cairns 13th April 2019 for $630.00 on my confirmation form [protected] but was charged $650.58 on my credit card. I was told I would be emailed a link to download my e-tickets with the bar code I never received the link hence no tickets. I rang the theatre they told me I would be denied entry without the correct e- tickets. I have emailed viagogo with no reply and have tried several phone numbers which just ring out. I would like a full refund
Viagogo Reviews & Complaints
I purchased tickets on the 24/10/2017 and paid way above the price as the booking fee was added in after you had processed my card. Had I known there was such a charge I would have not purchased. The total debited to my account was $1480.30 I have rung, and emailed numerous times with no reply and no help whatsover I request a refund please ASAP Order number [protected] Order Placed on the 24/10/2017 2 Tickets for Pink Concert 8/9/2018
Viagogo Reviews & Complaints
I purchased tickets thinking they were the official website (based on Google advertising). How stupid of me! Not only did I pay way over the odds, they sold me tickets which were purchased ‘officially’ after I had purchased them on Viagogo. I’m not sure how this is legal. I have complained, but I keep getting a generic email. Very annoyed that companies like this can exist.
Viagogo Reviews & Complaints
I purchased tickets through Viagogo for the Jack Johnson Concert in Sydney for the 30th of November 2017. The ticket were resold when I got to the gates and we were refused enter! I am absolutely embarrassed because I purchased them as an anniversary present only to be refused entry! I found out at the door that VIAGOGO is Known for this sort of thing! I want a bloody refund now!! Below are the details for both tickets! Ticket Number [protected] – [protected] Order Number [protected] Constituent ID [protected] I want a refund now! This is absolutely unprofessional and completely disgusting for company to be allowed to continue this sort of practice!
Viagogo Reviews & Complaints
I purchased tickets to see ocean colour scene in Perth Australia for November 2017. I have not received the tickets and my Viaggo account doesn’t show them purchased, however my credit card has bee debited $360. Please rectify this matter immediately as you have taken the money but have not produced any tickets. This matter needs resolving as soon as possible
Viagogo Reviews & Complaints
I purchased tickets to see Tim Minchin in Auckland. I had no idea my tickets were grossly marked up from the real selling price, which I later saw on ticketmaster. Also I didn’t see the sudden added booking fee, which was 1/3 of the price of the tickets! So I want a complete refund, but I cannot find a way to contact viagogo directly to resolve this. The only option they offer is a resale, but I don’t want that.
Viagogo Reviews & Complaints
I purchased tickets to the Tim McGraw COUNTRY 2 COUNTRY concert paid $950 for 2 tickets. When purchasing the tickets I was led to believe the seats were the last tickets available and where in the first elevation area 5 but when issued they in elevation 3 very last roof near roof with a face value of $101.75 ea Viagogo charged $730 above ticket price The seats were so bad we could not see concert and I was so frightened of falling down I had to repurchase seats at a cost of $500 to watch concert
Viagogo Reviews & Complaints
I purchased tickets to the Woman’s World Cup match in Paris, France on 1/25/19. The match was to take place on 6/7/19. I received the e-tickets in my email on 5/20/19 My wife and I flew out of Los Angeles on 6/5 in the evening and arrived in Paris on 6/7 at 12:15 am. When we went to the match with the printed tickets, we were denied entry into the stadium. We checked with the officials at the ticket office and they told us the tickets that we had in our possession had already been used for admission by someone else. We had to buy tickets from a scalper on the street in order to gain admission to the match that we had just flown over 24 hours to get to. Upon arriving back in the USA, I was able to check my email and voicemail. This is when I discovered that Viagogo had sent me an email on 6/6/19 to tell me that the tickets that they had originally sent to me were not valid. There is no way possible for me to check my email while I was out of the country traveling to the site of the match. I also saw that Viagogo attempted to call me on 6/7/19, 90 minutes prior to the start of the match to inform me that the tickets had been changed. The timing of trying to inform me that the tickets are not valid is completely unacceptable, as we were out of the country without access to email or telephone. I feel that a refund on the purchase price of the tickets is in order. I have requested a refund from Viagogo, without any success. My order # is [protected].
Viagogo Reviews & Complaints
I purchased two Melbourne cup general entry tickets for 80 dollars each. Fees were added without any notice amounting to more than 60 dollars, these fees were only shown after I had entered my payment details and paid for the tickets – no warning was given prior to them taking the extra fees from my account. If I was shown these fees were going to be applied to my purchase there is no way I would have used the service. The fees were extortionate and unnecessary, I”m hugely upset that the money was taken from my account without any indication, I only know the fees were added because they were shown on the receipt!
Viagogo Reviews & Complaints
I purchased two tickets to an AFL game in Launceston, Tasmania. When I realised I couldn’t attend, I attempted to re list them and was informed I was successful. Then two days later, I received an email informing me the match time had changed but to enjoy the game. And then the next day, another wishing me enjoyment at the game. Clearly my tickets were not re listed and that denied me any refund . I want my money back. I have already emailed my complaint to the AAAC
Viagogo Reviews & Complaints
I purchased two tickets to see Above & Beyond at O2 Arena on 4 November 2017. After realising I couldn”t make it, I listed the tickets for re-sale on 2 June 2017. On 5 July 2017, I received an email confirming that the tickets had been sold, and for me to upload the tickets (which I did). Then on 5 October 2017, I received another email informing me that my tickets had been sold, and for me to upload my tickets (again). Presuming that there must have been an issue with the first buyer, I then did as the email instructed me and uploaded my tickets. I then realise that Viagogo had in fact re-sold my same tickets twice. When I drew this to their attention, they said “you listed your tickets for re-sale twice” and alleged that I re-listed them on 5 October 2017 – which was an utter falsehood. I noted that when I listed my tickets for re-sale on 2 June 2017, I received a confirming email to that effect. I then called on them to produce the same confirming email with respect to my alleged “re-listing” on 5 October 2017 – which of course they could not do. Despite repeated requests, all Viagogo simply keep coming back with is “there is no glitch in our system”. Consequently, they are now holding me liable for the price of the allegedly re-sold tickets – depriving me of my re-sale funds, and forcing me to incur additional costs. All of this for something which I never did. I am utterly heartbroken, it is so much money. How is such behaviour is allowed to exist in the retail world? It is unprofessional, disgraceful, and criminal.
Viagogo Reviews & Complaints
I received an email last Friday stating the concert I had booked for this Saturday has been cancelled and rescheduled for a Wednesday evening in December. I did not book the event purposefully on a week night as there is no way I would ever be able to make it. I have tried contacting viagogo many times, but have had no response! I require a refund as it breaches advertisement regulations!
Viagogo Reviews & Complaints
I recently bought two tickets via the Viagogo website for Marc Almond’s Royal Festival Hall concert on 3 October, but have just discovered they are almost two and a half times the price for the same tickets which are available on Ticketmaster’s website, the official site for the concert. Lesson learned. I won’t be in a rush to buy tickets again, and will never use Viagogo again. First and last time, and I will ensure everyone knows what a ripoff “service” they provide. Terrible.
Viagogo Reviews & Complaints
I recently placed an order through Viagogo for tickets to a soccer game. My first transaction was declined, so I tried again and my transaction was complete. However, I then received two confirmation emails. Both transactions actually went through. So, now I have been charged for four tickets when I should have only been charged for two. When I reached out to customer service about this matter twice, I received a generic, unhelpful email. When I finally decided to try and re-list one set of tickets, the site told me I could not relist the tickets and my third attempt at contacting customer service was not helpful.
Viagogo Reviews & Complaints
I recently purchased two concert tickets from Viagogo. After completing payment, I received an email stating the tickets would not be available until three days before the event (which is 4 months away), and given no seat numbers. This naturally made me feel suspicious. Upon further investigation, I learn that Viagogo only sells ‘resold’ tickets, and has left thousands of buyers without tickets, without refunds, or – worst of all – turned away at the venue because the tickets are fraudulent or have already been used. I would NEVER have purchased tickets through Viagogo if it had been clearly stated on the website that the tickets were only available three days before the event, and with no seat allocation…I don’t know any sane person who would! Viagogo have taken my money with no reassurance that I am going to get what I paid for. I am deeply concerned about this website misleading purchasers.
Viagogo Reviews & Complaints
I sent my tickets for coldplay walsaw via viagogo they were received by the buyer it is now well over the 10 working days post the show i still have not been paid. I have emailed numerous times but still have not been paid. Lorraine lentell [protected]@hotmail.com please help any way u can. If u require further info please let me know many thanks
Viagogo Reviews & Complaints
I sent ticket to viagogo via the proper courier service but they have marked as undeliverable on my listing and there seems no way to find out when or if my ticket will be listed at all over next couple of days and where on earth it actually is as I sent it via their courier. I cannot find a way to contact them about this on their website and in reality they can just get my ticket, say it is lost and give to anyone for all I know This is first time I have used them and will never use them again after this experience unless they sort it out which is unlikely
Viagogo Reviews & Complaints
I sold 2 tickets for the killers for the 8th of July, I got full confirmation they had received the tickets and I would be paid 5-7 business days after the event. Today on the 10th of July 3 days after the event I have received and email advising they have cancelled the order and if I wish to resell or have my tickets back! I am utterly appalled! These tickets are now useless to me 3 days after the event and I want the money I am due immediatly into my account!
Viagogo Reviews & Complaints
I sold 2 tickets to the Cape Town sevens event on VIAGOGO and have not received payment as yet. Asking about it I get a payment ref (Payment ID 1912876) and a message wait 10 days, it was send twice so no use asking again Sunday, 10 December 2017 10:00 Cape Town Stadium, Cape Town, South Africa Section: 312 Row: 11 Seats: 3 – 4 Please do not these people to sell any tickets
Viagogo Reviews & Complaints
I sold 3 tickets for North Sea jazz. [protected] I was able to see the process that they have been delivered by ups. Checking again I see now that the sale has been cancelled and I wont get paid. Supposedly the festival took place over 3 months ago (actually only 2 week ago) so they say I have no option to complain. There is no way to contact them about it as they just lead me around in circles through the faq. This concerns over 1000 euro and I would like to make use of the sellers garanteee that they state on their website.
Viagogo Reviews & Complaints
I sold a concert ticket at original price as my friend could not go to the event with me. The buyer claimed that the ticket was invalid because it’s not under the buyer name. However, I went to the concert and know that there was NO ID check at any point. Yet viagogo penalized me for that ticket and have me pay for a new ticket viagogo gave that buyer. I am confident the buyer just want a better seat and viagogo helped that buyer scam me.
Viagogo Reviews & Complaints
I sold my U2 Dublin concert tickets and get a confirmation email from viagogo at 1th of August, 2017. My payment number is 1710873. It has already done 13 days and I did not recieved the payment. I sent several emails to viagogo’s official site but no body answered me. Please URGENT answer my email. I want to find a collocuter. regards Sabri Aydin
Viagogo Reviews & Complaints
I sold two tickets on Viagogo for Mariinsky Ballet on August 3, 2017. The Order ID is [protected]. The sale happened on July 22, 2017, and I received the email confirmed the sale. Then today (August 7), I received an email saying the sale was cancelled due to issues withe the buyer, and I will not get paid. The event has passed so there is no way I could relist the tickets. The tickets have been sold for two weeks, and how could it be possible for them to cancel the order now? There is nothing wrong on my part and I want to get paid for my sale.
Viagogo Reviews & Complaints
I sold two tickets through Viagogo for Primavera Sound, for Thursday June 1st. On June 4th payment was ” initiated”, according to an email I received. 20 days later I still have not received the money owed. I actually find it pretty incredible that such a thing just casually happens. I am waiting till the end of the month and if nothing happens I will file a formal complaint with Swiss authorities
Viagogo Reviews & Complaints
I sold viagogo 2 tickets for the Gorillas gig in Margate on June 10th I received an e mail from them on the 14th June asking me to set up a default payment method as they had attempted to pay me. I did as requested and set up the payment method but I still have not received my money. I have tried relaying this information to them through their customer service options on their web site but to no avail, all I want is is to resolve this issue and receive the money for the tickets. My sales number is [protected].
Viagogo Reviews & Complaints
I sold x2 Adele tickets as we couldn’t go on that day. The tickets were bought from someone in India, but Viagogo handled the sale and as I hadn’t received them – they were just sent out to India when issued. I received an email stating that I would receive payment after the concert. Nearly 1 month later, I still haven’t been paid, although I received an email stating I would be. I have sent numerous emails and tried to contact them but cannot get to speak to anyone. I haven’t had ANY correspondence from them whatsoever. Pretty certain this is the worst business I have every dealt with –
Viagogo Reviews & Complaints
I travelled to Benicassim from Ireland for the Benicassim music festival on friday the 14th of July. I bought and paid for my 4day ticket to the music festival on Viagogo on the 24th of April 2017, but unfortunately, and to my horror, as I attempted to enter the festival I was advised that my ticket had been used the previous day, on Thursday the 13th. This is a complete farce, as I paid over 130euro for my ticket, and had no way to contact viagogo to request an immediate refund, or any kind of help while i was stuck at the festival without a ticket. Could you assist in any way? I have a hardcopy of the ticket, as well as details of my ticket on the viagogo website, in which now says has an “Issue” with my purchase. Thanks and kind regards,
Viagogo Reviews & Complaints
I understand that the way that this company performs will be illegal in the UK come March 2018. my complaint about this company is summarised as follows: 1.When buying Peter Kay tickets for the Manchester Arena their web site did not identify themselves as a secondary sales ticket site. 2.Whilst dealing with the sales transaction I was subjected to pressure sales techniques. 3. I did not receive and honest and accurate summary of the sale before completion. 4. the sale was loaded with unreasonable, excessive and unjustifiable fees 5. There was no cool off period to allow for the reversal of the sale if dissatisfied. The only recourse offered is to resell through them. 6. The tickets have not been issued to me. They may not turn up, according to the email they sent to me for up to 7 months