First off this company has a bogus customer service line that takes and hour to get through to somebody.you really gotta think hard and pay attention. I had found this website my.visionprepaid.com Google.com I guess it was all just a scam. They said I needed to get my social security card birth certificate, bill in my name , drivers license another other proof of who I am… i faxed the info days ago to that fax number, no response. I keep calling customer service and they keep telling me the same thing I get forwarded to the “supervisor” on the floor such b.s she tells me they did not receive the fax. The system doesn’t show it … They said its not there problem to notify me of my account being frozen and until I provide that info along with my greendot moneypack receipts from all loads on the card my money will be frozen … Is there something I can do. Contact bbb or visa..? Someone tell me something this is so b***
This complaint and/or review was posted on HolySmoke.org on 00:36 am, June 22, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/vision-prepaid-card-review/.
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