16 August 2017(Thursday) – I went to Vodashop-Centurion Lake to upgrade my cellophane and chose a Samsung Galaxy S7 with a uChoose Flexi 200 contract. I used the phone for the next few days but the problem was that the phone dropped the wi-fi all the time. I then tried my son”s P9 Huawei with the same wi-fi in exactly the same place at the same time. The Huawei worked perfectly while the Samsung could not even open one app. – 21 August 2017(Monday) – As stated in the Vodacom contract I returned the phone within 7 calendar days . I spoke to a lady (Ingrid, they said she is the manager) and I told her that I would like to return the Samsung and I would rather swoop it for a Huawei. She told me that she can not do it, the phone must be assessed and that they will contact me in 7 days. – 28 August 2017 – They phoned me and told me I must come and get my phone, there is nothing wrong with it. I went to the Vodashop and asked to speak to the manager (this time someone else called Kosta. I told him that I have my own business and I need a reliable phone. He told me that they will send my request through to head office and will phone me back on Thursday, 31 August. – 31 August 2017 – Kosta never phoned. – 1 September 2017 I phoned Kosta. He said that he will look into the matter and asked me which phone I would like to have. I told him a P10 Huwaei, he told me that Ingrid will phone me on Monday so that I can fetch my phone. I asked him if he is talking about the Samsung or the Huawei and he said the Huawei. – 4 September 2017 (Monday) – Ingrid never phoned. – 5 September 2017 – My secretary phoned. They told her they don”t have an answer and that they will phone on Thursday. – 7 September 2017 – Nobody from Vodaphone calls as promised. – 8 September 2017 – My secretary phones Kosta. This time he can”t remember who she and what she is talking about. He said I should have brought my phone in, in seven days. She told him the whole story and he told her he can do nothing about it. My secretary told him that their customer care is very bad and he said she must contact head office to complain. I have had three contracts (for myself, my mother and my son) for years. My bills are paid, I have never complained before but when I need service they refuse. –
Customers reviews and complaints
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Vodacom Reviews & Complaints
———- Forwarded message ——— From: david rakobelwa Date: Thu, 10 Jan 2019 at 17:16 Subject: Attempted Sim Swap on my Vodacom contract Simcard (Cell no.[protected]) on the 12th November 2018 To: [protected]@vodacom.co.za Dear Sir/Madam As per telephonic conversation with Nceto, Luthando and lastly Kagiso regarding: 1. My request for the letter from Vodacom confirming the above matter since 12th November 2018 in order to furnish it to SAFPS as soon as possible, as the matter has been dragging on for too long; and 2. A request for an investigation into the matter by Vodacom and to get a report as soon as possible in order to lay this matter to rest. I have just been told about the procedure to log a dispute myself with the Fraud Department just Yesterday . And to furnish the attached documents on the email they also given it to me as well just Yesterday. And thereafter the Fraudster hacked into my banking account and opened accounts everywhere including applying for a Direct Axis loan after he retrieved my three months bank statement. Apparently since last year since the above stated date I was told that a request has been logged for me to the Fraud Department, and that I will only get a letter from them confirming the attempted fraud after they have investigated the matter further. To date nothing has been done by Vodacom since the 12th November 2018 except only reversing the Sim Swap. Hoping you will attend to this matter urgently Thank you. Sincerely Yours Rakobelwa D.K PDF fileScan 10 Jan 2019 (2).pdf PDF fileScan 10 Jan 2019 (3).pdf PDF fileScan 10 Jan 2019.pdf
Vodacom Reviews & Complaints
* I have never consented to or signed up for this product * I have never made use of this product * I do not want/require/need this product * I have not authorised any deductions from my bank account for this purpose I request that Vodacom provide the requisite detail as to: * When I consented to or signed up for this product * What use I have made of this “service” * Detail the authorisation given, by me, to deduct monies from my account for this purpose * Detail where in the Vodacom terms and conditions of MY contract such deductions are allowed – without my signed permission * I require a full refund (not partial) * I really believe that the way in which this “service” has been provided is predatory and underhand (It would be simple enough for Vodacom to send an e-mail / SMS requesting confirmation that I wished to subscribe to this service and that I knew & understood the terms and conditions of such subscription) Contact details: Glenn Hobson [protected]@gmail.com
Vodacom Reviews & Complaints
[censored] network, [censored] call centre, vodacom are thieving [censored] that dont give the services that people pay for, stealing money and data, takes forever just to try and contact a person at vodashit. Stealing data by giving you low internet speeds, have full signal but only get 0.6b/s, adsl lines that first came out were faster, I can get a [censored]ing pigeon to deliver better services than vodacom stealing [censored]
Vodacom Reviews & Complaints
[protected] has been on my contract [protected] for 15-years! We went to Vodacom Kolonnade Mall and asked if they could put the number on a new contract, on my husbands name. They phoned him back and said no they can”t renew the contract on his name as we are with ITC!! I mean 15-years we have been paying and renewing these contracts and now they have a problem with ITC!! So long Vodacom, can”t wait to cancel my contract [protected] and my son”s contract [protected] seeing as my husband can”t renew his contract. So long, will never use Vodacom again!! A lot of money you are going to loose, 3 x contracts plus-minus R1500 extra air time per month !!
Vodacom Reviews & Complaints
[protected] I went to the shop yesterday to book my phone for repairs when i get there i was first told i must my phone to Jabulani mall 2 weeks back i called in to find out where is the nearest shop i can take my phone, i was told by the call centre agent not to take my phone to Jabulani i must take it to maponya mall then i waited the guy who helped me went to the staff room and when he come back he told me the sytem to book phones was offline I found it inappropriate after they tried to chase me to jabulani mall now the system was offline. It inconvenienced me, cause i knocked off ealry at work to take my phone there only to find out i wasted my time. i still have to knock off early again, its unacceptable the level of service i got
Vodacom Reviews & Complaints
[protected]. My contract airtime of has been gradually depleting without me making any calls for the past 2 days. Another issue is i bought data of 500mb then the sms says i have also bought 5gb for r25 once off. There are no options not to choose this 5gb just the ok button. I want my money back. Stop using fraudulent marketing/sales practices. People should be given the choice to further buy your product not automatically deduct a persons airtime for data i did not request for. You will lose me as your long-term client if you continue such blatant theft.
Vodacom Reviews & Complaints
03/04/2018- Aavishkar Nanan [protected] I have a contract with Vodacom. My monthly debit order is R208.49 for the uChoose R199.I have noticed the uChoose is now R349 with a debit order of R758.80. The contract number in question is [protected]. I called yesterday to query this and i was told that an online application was done for an Upgrade. The contract was upgraded last year around May. I was then told the upgrade was for a Samsung S7 which i currently have since May last year. A new device was delivered to 24 Fredman Drive in February 2018. I called to obtain the information as to who was it delivered to as i did not request for this. The consultant was extremely rude and didnt seem to know what was going on. So now i have someone who upgraded the contract online the debit order is going off my account and no one can give me information. I cannot even cancel it as I need to go and get an affidavit. Surely there is proof of who did the upgrade, who signed for the phone, who was the phone delivered to. But no one can help me even though this is fraudulent. I need to find out how was all of this done? Who gave permission? Are you aware that debiting my account for an amount i did not agree to is illegal. I would really appreciate it if someone can call me to give me solutions and proof. If the matter is not resolved timeously and effeciency i will go to the Ombudsman as i find it shocking that Vodacom can so easily deliver devices to fraudulent people, however when you call they cannot give you information on your own account. Please call me on [protected] to further discuss.
Vodacom Reviews & Complaints
04 August 2018 [protected] To Whom It May Concern I am very disappointed in the service I got this morning from Vodacom, I called using number 082 135 (Customer Care) at 08:41 and selected to speak to an consultant my enquiry was as following: I have purchased a 3GB Dstv Now Video Bundle I asked the lady twice to assist me on how to use the service till my surprise she dropped the phone in my ear, I called back the very same lady assist and when she heard it was me with the same enquiry the phone was dropped for the second time. So here are my the facts: I know that nobody attends to complaint emails at Vodacom. I have 9 Active lines under my personal name with Vodacom that costs me R3945.49 every month. I am a customer for almost 11 years now. I wanted to open Business lines in the future but it wont happen because I am going to MTN when all my lines expire in 2020, because of lack of Customer Support. I feel that Vodacom”s attitude towards me is “Just Another Customer” Regards Selmare Hitge
Vodacom Reviews & Complaints
1) Bad service from rossinni blvd, vanderbijlpark. I went there for help to transfer info from one phone to another and Martin their want to charge me R 85 for transfer because I bought the one set from another branch. I bought many phones at that branch at rossinni blvd and I think they could have help for free. 2) I took out new contract ad Vodacom and account is a mesh. they still charge me for old contract and why didn’t they change it to new terms. I am also don’t see mb, s that is on billing. No, s involved is [protected] / [protected]. Vodacom phoned me twice but calls was dropped by Vodacom and they didn’t bother to phone me back? they over charge me at this moment.
Vodacom Reviews & Complaints
1) Date of incident – ongoing [protected] 3) Description – Expiry of airtime. When airtime is carried over from month1 to month 2, the new airtime allocation is used first and thereafter the airtime carried over from the previous month. The airtime carried over from month 1 is lost in month 3. By using the the new allocation first en the carried over airtime next, thus ensuring that carried over airtime expires. This is a unfair business practice.
Vodacom Reviews & Complaints
1)Company requested change of ownership to personal account of employee 2)Vodacom(Nonhlanhla V) confirmed that number will change to prepaid on 1 Aug. 3)Instead number disconnected on 1 Aug to date; a business number! 4)Numerous emails, telephone conversations, misinformation, misdirection, including to buy sim new contract sim card(Thabisile) etc. have yielded no solution 5)Global company business impacted, business cards contain number. 6) Two sim cards bought, one contract sim card and a prepaid sim card, but I need the number restored. 7) Email copies available,
Vodacom Reviews & Complaints
1. Since January 2017 V”live deduction is shown on my bill. This was queried and asked to be cancelled. This was done on 13 Aug 2017 only. I was informed to contact Air G as the authorization came from them. Air G says that the service was activated and terminated in Feb 2017 but yet Vodacom is still billing me. They do not want to assist me and I only receive mails to state that I must speak to Air G. (I will still discuss with AirG on what the alleged services was that I apparently clicked on) Who is going to refund me all this money as per Air no monies was received for my number (+[protected])Vodacom is not aswering any of the mails that was replied to on CCareEscalations.C3D.[protected]@vodacom.co.za On the Vodacom Website the mail complaint service was removed and you are asked to call 082111. The problem is 082 111 as they are incompetent to assist. 2. I was on the line again today for +/- 35 minutes to various departments in the call center. The call center staff is extremely extremely incompetent. This is my finding after spoken to about 9 of them in the past 2 weeks. No one can give me any answers. I went to apply for a new contract yesterday at Centurion mall Vodacom shop. I was assisted by Willie. New contract was declined as he says the system shows a VPNCS (unsure if correct as I could only glance at the system) message that means it was declined due to previous contract conduct. I need to understand which contract when etc?? Call center Thandeka could not assist. Transferred me to [protected], Thembi could not assist and transferred me to Customer review department. Thato says that she cannot assist and I must go into a branch and ask them to phone the accusation department. She has no number that she can give me or she cannot transfer me. Why must I go into a shop for them to phone them?? apparently only calls from shops are taken?? I need to understand what the issue is on the account that is halting me every time I want to take out a contract. Please look into my account an see how many contracts I have started previously and on my current account (+[protected]) and the amounts that I have spend previously. I can upgrade any of my 3 current running contracts but I cannot get a new one. So according to you I am no risk in upgrading to a contract for e.g R1000.00 pm but I am a risk to start a new contract of R299.00 per month. Your business logic does not make sense. Is this the reason that everyone around me is moving to alternative providers? It is time for me to greet Vodacom after what 15 years etc and move to another provider. Your call center is of no use. Are not user friendly and your staff is really below standard on product knowledge.
Vodacom Reviews & Complaints
1. The 5gb backup dongle does not work. 2. Nokia router “SN: ALCLB352D151” doesnt support any other USB drives like portable Hard Drives. Tech support say the product doesnt support / allow USB HDD. After I send them the product brochure of that Nokia Router clearly indicating that the router does support NAS & Portable HDD”s they had nothing futher to say. 3. Now they came and installed an aditional HUAWEI router “SN: J3N7S19518907146” with the hope to solve the USB problem, the Nokia being used as a OMT or something connecting the one router to the other with a LAN cable, now since last night my internet is down again and still not working. One this is for sure…TECH support is incompetent !!! When I reach home this afternoon I need everything to be working 100% I left MWEB because of the land line instabilities, but its better to have instabilities that NO internet at all. Atleats every time if there were problems in my area we were notified by Mweb with a message to my cell, and when the problem was resolved we got another message saying that the problem was fixed. With you guys it is costing me money to find out what is going on, the customer need to phone phone phone. I want enought data by the end of to day on my cell so I can use my cell phone as a HOT SPOT to stream movies on vodacom cost if my Fibre is not up and running by 16:00.
Vodacom Reviews & Complaints
12 days ago my new phone started to show no service. No problem with device, when I pot another sim in the phone it work just fine. Since then we had no service, we dit 4 sim swaps, logged many faults. How long can this continue while we pay, realy very frustrated This month I have 12 meg data can not use any Nun op my 800 minutes Please help Fault on [protected] Please call on [protected]
Vodacom Reviews & Complaints
13.02.2018 [protected] On the above mentioned contract number I have R 200 airtime and 3gig of data each month. On the 13.02.2018 at 2.17am I received a message that I have 499.0mb left, at 3:01am I received a message that I have 248.0mb left, at 3.:46am I received a message that I have no data bundles left. This is not even remotely possible as my phone was on charge, no apps was running, automatic updates is disabled. I was a sleep!! How is this even possible?? Seeing that I have a contract phone you must be able to inform me what used my data! Despite the above mentioned issue the network is extremely poor. I do not receive phone calls any more only missed call notification although my phone is on! Please revert back to me ASAP!!! Mrs M Potgieter!! The contract is on my husbands name HP Potgieter!
Vodacom Reviews & Complaints
14 DAYS UNIT MY CASE IS HANDED OVER TO THE OMBUDSMAN With reference to my numerous e-mails and correspondence, the most recent dated Friday, 14 December 2018 at 13:27, for which I still have not received any communication or reply. My account has never been in arrears by the amount stated on the Final Letter of Demand dated 08 October 2018. I have made numerous calls to Vodacom Customer Care and forwarded correspondence to every possible e-mail address made available to me, yet nobody is responding to my queries and no one seems to be in a position to assist me or provide me with any information regarding this claim. I have forwarded all my correspondence, statements, receipts and transaction reports to the recovery agency, Vodashop/Repairs ValueMart Centre, Vodacom Customer Care, Vodacom Subscriber Collections and Vodacom Legal, yet I am still to receive a response from most of these departments. Thus far no one has been able to tell me how long the amount has been “outstanding” for or what services this was for. I am also not able to determine who at Vodacom authorised the submission of my account to the collection agency. As a matter of fact, after receiving the Letter of Demand on 08 October 2018, I went straight to the Vodashop (ValueMart Centre) in Rustenburg to make inquiries about this. Mr. Francois Deysel, one of the sales managers there assisted me, and told me that no such amount can be found anywhere on the Vodacom system. He forwarded written correspondence to Vodacom Subscriber Collections and Vodacom Legal on 8 October 2018 at 14:49, and informed them that this was a mistake and that it had to be rectified. I was under the impression that the matter was resolved since I didn’t receive any further correspondence from Vodacom. Then suddenly, in December 2018, I started receiving sms messages from a recovery agency, demanding payment. I placed a phone call to Vodacom Customer Care on 15 December 2018 at 13:26. I provided her with my cell phone number and the consultant clearly indicated that the only amount due was for much less than that which they claim I owe, and was to be debited from my account in January 2019. She specifically said that “there is no other balance brought forward”. She was also unable to find any amounts due as per the Final Letter of Demand. When I gave her the account number that corresponds to the phone number she transferred me to another consultant who indicated that the account was handed over to the Legal department. However, she was unable to access the account and could therefore not confirm why the account was handed over or where the amount as per the Final Letter of Demand was coming from. She referred me to Vodacom Legal and provided me with their phone number. The coming Monday, 17 December 2018, I phoned Vodacom Legal, however no one answers the phone. I am not given the opportunity to speak to a person. I simply get an automated recording that says that the account has been handed over to a collection agency, and then the call is terminated. I contacted Vodacom Customer Care again on 09 January 2019 at 14:22, to try and resolve the matter. Once again the consultant was unable to assist me and transferred me to the Vodacom Legal Department. The phone automatically switched over to the same automated recording again, without providing me with an option to speak to a consultant. The only response I have received thus far was from Mr. Justin Josephs at Vodacom Customer Care on Tuesday, 18 December 2018 at 10:18, to inform me that they are not equipped to handle my enquiry and that I should contact the Vodacom Legal Department. I was told exactly the same in writing by Ms. Angilique Muller on 14 December 2018 at the Vodashop in Rustenburg. The Vodacom Legal department simply ignores my e-mails. All I received from them, thus far, was an automatic reply providing me with reference number. To this day, not a single consultant or representative form the Vodacom Legal department has phoned me or sent me a written response of any sort. All I keep receiving is the sms messages from Transaction Capital Recoveries/MBD Inc demanding payment. Payment for what? I don’t owe Vodacom a sent and after numerous calls and e-mails, nobody at Vodacom or MBD Inc can provide me with a single shred of evidence or documentation (not even a single invoice), to show that the money is owed. I have sent numerous written enquiries to MBD Inc and sent it to their listed e-mail address ********** I have not received any response. I contacted MBD Inc on Fri, 14 December 2018 at 12:42 and spoke to Mr. Nkosinathi Mtshali who identified himself as a Customer Service Consultant. He provided me with his e-mail address ********** and ensured me that if I send my correspondence to him, he will personally take care of the problem and try to resolve it. I forwarded all my correspondence and supporting documentation to him on Fri, 14 December 2018 at 12:51. Needles to say, he has also proven to be completely incompetent and offered me no solution to my problem. To this day he has not sent a single reply to any of my enquiries, despite the fact that I have sent and cc’d numerous e-mails to him. I asked my wife to call MBD Inc again on 11 January 2019 at 14:25. The Customer Care Consultant was not willing to assist her, claiming that she does not have authorisation to make enquires on my account, despite the fact that I sent them such written authorisation on 14 December 2018 already, when I spoke to Mr. Nkosinathi Mtshali. All the consultant did was confirm that she has no idea whether my written correspondence was in fact received or not. My wife has kept meticulous records on all of our Vodacom bills/invoices as well as the corresponding payments for each one. All invoices and their payments were captured on Pastel and can be supported and/or proven by matching bank statements and cash receipts (transaction report and receipts attached). To this day, I am still receiving statements on that exact account number that clearly indicates that this account has a -R0.01 balance. After numerous attempts to obtain answers to my questions and rectification on the account, I am now providing MBD Inc with 14 days to resolve the matter. If not, I will refer the matter to the ombudsman and my lawyers.
Vodacom Reviews & Complaints
17/1/2018 I approached Vodacom Shop The Grove and the consultant Eddie confirmed that 2 contracts are due for upgrade. Choice was made on the contracts. The 2x contract amounts were explained which I signed for. Phones were collected shortly thereafter. A week later a sms notification was send out that the amount is not R849pm but R1240pm . I went back to the shop to be told by Eddie that he made a mistake not telling me that I still need to pay for the old handsets for 3 months. The store manager Surita van Schalkwyk does not want to resolve the matter eventhough her staff member acknowledge his error. Clearly Surita is pushing these staff members for sales and does not take responsibility or accountability in making errors. I expect that these remaining old handset fees be written back on both contracts because I would not have taken the new phones had this been pointed out to me. This is the second time that I lodge the complaint as my 1st complaint dated 12th of February is still unattended. Mrs S du Toit, my contact details [protected]
Vodacom Reviews & Complaints
2 and “n half weeks ago on a wednesday we took out a contract for a laptop they said it will be here 3 working days on that friday she told us the laptop is back order( did not know what that meant untill i went to google it) she said they are waiting almost a week after that it took US!!! to go to vodacom to ask were is the laptop and they said sorry its out of stock…so then we said leave that laptop we will choose another one so we did few days after that we did not hear anything from them no conformation that this laptop is in stock or not soooo today we went to vodacom AGAIN!!! To ask Again were the laptop is and her response ” oh sorry i forgot” i mean really were is that customer service or client etichet. So the point is she could have asked us that friday if we want to wait for the laptop that is on BACK ORDER or do you want to choose a different laptop. Why is it taking us to go back 3 TIMES!!! Today we sat there untill she start phoning headqauters to ask if that second laptop is in stock or not!!! If the laptop is not here by Wednesday like she said I WILL take things further
Vodacom Reviews & Complaints
2 days ago Vodacom allowed a stranger to do a sim swop over the phone on my line! 1 and a half hours in Vodacom shop to get a new sim card that they charged me for! they said in 2 hours my line would be back on, it came back on but my account was suspended, we had spoken to their fraud dept whilst at shop and they said all ok as I gave copy of my ID before I left. 13 phone calls and 1 day later still no resolution. 2 more calls this morning and finally line unblocked but no data service. I called again to resolve and asked for a manager to call back to no avail. currently on line with them again and 10 minutes of hold at a time every time!!! what worries me is that I had a flag that apparently expired! the fact that anyone can do a sim swop over the phone. the fact I had to pay for a new sim. after 19 years I am ready to try the competition as I am clearly not a valued client.
Vodacom Reviews & Complaints
2 months ago I applied online for a new cell phone contract with Vodacom. 3 weeks later I received an incorrect model phone. I contacted Vodacom and advise them that the incorrect model phone was issued to me. The collected the incorrect phone but did not deliver the correct one since. I contact them again to follow up on the delay and the said they my application has been declined. After sometime looking into the matter they had to cancel the contract and reapply, not sure why. Another month later, no phone received but they debited my bank account. Just not sure how to move forward with this company.
Vodacom Reviews & Complaints
2 months ago I contacted Vodacom regarding a debit order that returned. I explained to them my financial situation and made a payment arrangement to pay the outstanding +/_ R5500 over three months. The consultant I spoke to said that it’s fine and he will suspend my debit orders in order for me to make the monthly arranged payment. I had to pay R1768 per month in top of whatever my monthly subscription was. I have been doing this for the past two months owing just one more payment if R1768 plus whatever my subscription is. Now all of a sudden they have suspended my phone line untill payment received and threatening to blacklist me. I was promised emails to confirm arragement wich I am stilk waiting for. All I want is to pay the money I owe them according to the arrangement I made with their consultant. Can someone please help me as I am trying my best and I am meeting my end of the arrangement but now they are going back on it. Hope someone can assist.
Vodacom Reviews & Complaints
2 months ago, a vodacom customer care employee called me to say my current contract is part of a selection of old packages that aren”t available anymore and the company would like to phase them out. My original contract had expired over a year ago and I was now on the automatic month to month package. He therefore asked me whether I”d be OK to move to a new contract which would cost less and give me more benefits. I clearly stated that I would be leaving the country in 2 months and did not want to sign up for any long term deals. He said that that would not be a problem. When I called vodacom this week to cancel my contract, they mentioned my expiry date is August 2021 and I would need to pay a cancellation fee. This means that the person who called me, did in fact sign me up for a new 2 year contract without me agreeing to it explicitly. Now I need to go through a ton of hassle to get my contract cancelled on time, putting an extra administrative burden on me. This was suppose to be an easy task to tick off and now it is a headache. And the help desk staff I”ve spoken to has not been apologetic about this issue in any way. I have lost more trust in vodacom as this type of sales tactic is done with no integrity and no honesty. It is a scheme to fool people into tying themselves up to vodacom. My hope is that I get to close out my contract with vodacom without having to spend more on a contract I cannot use once I”ve left.
Vodacom Reviews & Complaints
2 weeks ago, my internet service was disrupted for 4 days due to cables being broken. I am currently on day 8 out of the 22 days we”ve had so far in October with no internet. The service provider has not excercised great urgency on their behalf to resolve this issue. The people working in the call center refused to log my complaint, lied about logging my complaint and lied about the cause of disruption in service. On Friday 19 October, I noticed my WiFi was down. I called Vodacom (who is the internet service provider) on their fiber call line at 10:22. The lady I spoke to refused to log a complaint for me and said it was due to an outage by Octotel (the company whose fiber cables Vodacom uses) and it will be fixed in 2 hours. 2 hours pass, the WiFi is still not working, I call back. 12:49 – I speak to the same lady who says the same thing and that it will be fixed by the end of the day. 15:35 I call again, the person I”m speaking to now says there was no outage from Octotel, but the call dropped so I could not gather further information from him. 15:39 I call back to try speak to the same man, but that”s not possible. The lady I”m speaking to now says she”ll send an email to the previous man with regards to my query. Still no complaint was logged on my behalf. WiFi still not working, I call at 21:13 – same man telling me “it”s being worked on”. Vodacom”s technicians don”t work over the weekend, so I didn”t bother calling again. The account holder called on Saturday, then only was a complaint logged. 22 October, Monday morning I start calling again. 9:22, the man I”m speaking to makes me pull out the LAN cables and replace them, switch with others (this process took up to 30 minutes of my time) – still no internet. The complaint is escalated. I called Octotel whose fiber cables are being used at 9:43. They advise me that they did not have an outage, and Vodacom did not log my complaint with them. They suggest that Vodacom would need to reconfigure our router, but they can”t advise Vodacom on this matter unless they are contacted by Vodacom first. 10:43 I call Vodacom again. They say a technician has been allocated but he hasn”t yet looked at my complaint. I ask that he please contact me. 13:47 still haven”t heard anything from the technician. I”m told an email will be sent to him to contact me. 15:22 still no communication – an email will be sent to the technician to contact me. 16:45 I call again – no contact from the technician – and still no WiFi. 19:25 I spoke to a lady who told me out complaint has been escalated 3 times today already. I inform her about my communication with Octotel and the failure to communicate from the technician”s side. She said she”ll request a new technician.
Vodacom Reviews & Complaints
2018-10-08 Cell number:[protected] Very bad attitude from Neo Sehunelwa @ Rosebank Branch I needed to do a Sim swap for my prepaid card and she told me I should call the customer care because I have never used the number to call anyone. She gave me a number to call and said I can only call it using a Vodacom Sim card. I lost my Sim card and there”s no way I can call using the number she gave, and then she said that”s the only number Vodacom has. To mu surprise I asked why would a big company like Vodacom would have just one number. Her answer to me was that I ask too much questions and she doesn”t have time for such. A very disappointed customer Tracy Mohane [protected]
Vodacom Reviews & Complaints
22/12/2017 Complaint: Upgraded online end Nov 2017; billed for new device from 1 December but haven’t received handset by 22 December. Facts of the case: 1. I received an upgrade order confirmation email on 30 November 2017. 2. I have made 6 phone calls to various Vodacom service numbers (082 111, 082 1945, 082 1959, 082 17844) from 11 December to 20 December. I have not received a tracking number for any of the phone calls. 3. The agent taking the 5th phone call instructed me to send an email to [protected]@likeminds.co.za, which I did. Kendell, the agent who replied to my email, and I sent a few emails to and fro, and then the emails stopped. 4. I have left a “Please call me” message on the Vodacom website. No-one called me back. Where do I go to speak to a competent agent who can arrange for: a. Delivery of my handset and b. Correction of overbilling for period which device was not in my possession.
Vodacom Reviews & Complaints
23 Feb 2018 – Job Card Number [protected] My phone screen was broken so I took it in for repairs, on the 6th of March 2018 I received an SMS saying my phone is ready for collection I collect my phone on the 7th when I switch my phone on all of my personal stuff was gone my phone was swiped clean so I phoned on the 7th as well to find out what has happen?d to my stuff, the guy who has answered the phone said that the guy who has worked on my phone was on leave but they will phone me back on the 20th of March no call was made to me so on the 23rd of March I phoned again and Edward said that I should bring my phone in they will sort me out now I am having more problems with the phone it keeps going off and on the phone is useless now and I am highly upset I demand all of my contacts photos apps passwords and account numbers back asap
Vodacom Reviews & Complaints
25 April – 21 MAy Amerae/ Jan Vercueil Vodacom upgrade services have been severely disappointing. We have upgraded via there customer upgrade line and was told the phone would arrive in 3-5 working days. 4 weeks later nothing has arrived because the agent is not fully aware of how the system works. Along every step to get hold of the phone Vodacom has failed to make us aware of documents needed, failed to request the right info for the courier to send the package. This has been the most tiring experience working with Vodacom, I am extremly disspointed at how low the agents knowledge in the Upgrade line 082 1959.
Vodacom Reviews & Complaints
26.03.2019 [protected] 12.45pm To whom it may concern. I would like to bring to your attention that I have recently become a vodacom contract user. I’ve been with MTN for many years and I had 2 year contract with Telkom but kept my same MTN number. I joined your company recently as I wanted 1st hand experience with the network and importantly the customer service. 1. January/Febuary I called in to enquire about the monthly installment and was advised of the amount. 2. March a diffrent amount went off and I wanted to confirm. 3. Upfront before the call escalated badly he already displayed unprofessionalism and was rude in his tone about the invoice that he claimed I should be getting which I tried advising him that I don’t get. 4. Titus gave me a breakdown and I needed clarity on the line charge which he become very aggressive of! As mentioned above with the time and date provided I called “customer care” and spoke to a consultant by the name of Titus, I would like this called to be listened to as all my time I’ve dealt with contact centres – has a call ever ended in this manner. I was absolutely flabbergasted by his way of speaking and I do get that customers can be difficult unnecessarily but this gentlemen was totally uncalled for – stating that I am “jumping down his throat” that I’m not allowing him to finish and just speaking over me with no client-centric approach. Please I urge you to listen to this call as I’m open minded about the outcome as stated above, I know that clients can have unreasonable expectations and I guarantee you that it’s not who I am. I feel this gentleman was extremely rude and uproffesional resulting in my whole experience with Vodacom bitter!!! Z. Sulaiman
Vodacom Reviews & Complaints
28 August I paid R110 for prepaid airtime using my FNB banking. I made 1 call to Bloemfontein land line – 5minutes to be exact and my R110 airtime was complete. I recharged at 11:-03 never made a single call, and today 29 August I attempted to make a call at 08:43 and am told I have no airtime. I am tired of Vodacom robbing me, I had a data issue and that was unresolved, now I wont tolerate this.
Vodacom Reviews & Complaints
4 days ago I called vodacom upgrade and sales and the consoultant I talked to a cindy she then said she wil email me all the phones there are but it has almost been 4 days that I am waiting for the email and also why can I not get the phone I want is it so hard to just order a phone or something please people be better I do not want to waist my money or I have to switch to another network?? Please help me…
Vodacom Reviews & Complaints
5/11/2019 took my phone to Menlyn Vodacom for repairs. The next day I called to follow up on the quote the consultant guy by the name of Rhudzani was very rude when I Enquiry more info on quote. He was supposed to send me banking details to make payment he did not. Drove to Vodacom to make payment his service there as well was awful, waited for quite a while to be assisted because he failed to explain that repairs and acc payments are separate. Eventually when he was called back to assist me he gave me a bad attitude saying why I did not tell him it was repairs. Asked him about the banking details as I waited the whole day for it, he went on to say it”s still going to be delivered. And wasted so much time there just for a person who is failing to do his job.
Vodacom Reviews & Complaints
6 August 2019 We ordered a mobile wifi router online which was delivered today. We tried to activate it because we needed it urgently but with no success. Therefor we went to the Vodacom shop in Kleinmond to ask for help. The assistant who was suppose to assist me gave me a number and told me to go home and call them myself (for immediate activation) if I didn”t want to wait for activation to take place automatically, which can take up to 24 hours. I urgently needed internet connection in the evening and because I was not going to be back at home until after 6pm and not sure that I would be able to make the phone call in time before the Vodacom services/lines close/shut, I returned to the Vodacom shop, and ask the same assistant if she could please assist me by activating the device for me. The assistant showed her unwillingness very clearly but made the call. The phone was handed to me for verification of my identity which the consultant on the other side requested. I answered to find that the line was disconnected. Not looking happy at all to make the call again I offered her my phone which she took and used. She was very rude and in no uncertain terms she made it understood that we should have taken out the contract in their shop, showing her disgust that it was bought online. It was very clear that she did not want to help at all. She roughly forced the cover off with a little tool (jammed it in) to open the device causing a very slight chip in the plastic. While busy with the device she knocked the device with force on the counter for the battery and simcard to come out. What would have taken her 10 minutes to assist in a pleasant helpful way with experience and expertise on her side, looked like a very unpleasant duty. She was extremely unprofessional. I would not recommend anybody to use the Vodacom shop in Kleinmond. Kind Regards Tania Mehnert
Vodacom Reviews & Complaints
7 April 2017 I0430115-9 On my Vodacom Account, I was told that I sent almost 5500+ sms messages in one afternoon to consecutive numbers. I have since tried to call a few of these MTN numbers and they are not registered on the MTN network and the others are mail boxes. I have queried this since the 29/5/2017 with no success, they just give me a reference number and tell me to pay the account or legal action will be taken, they have also suspended my phone several times even though I have never missed a payment in 20+ Years until now. And I only withheld the payment because I know that the calls were not made by me. Ref Numbers [protected]; [protected]; [protected]; [protected]; [protected]. I entered one of the numbers into Google and it came up with this web address http://www.okcaller.com/detail.php?number=0839244224 and on this site the number appears to be linked to a hacker. I phoned Vodacom again today and told them about the website and I was told that I would have the same response at before and then they gave me your website. I know that I did not send these messages and would like the account reversed. Thank you
Vodacom Reviews & Complaints
A complaint was lodged with Vodacom on Tuesday the 17th of July 2018 with reference 1/[protected]. On the 6th of May 2018 I”ve upgraded my data line at Vodacom Clearwatermall @ 10:56. Consultant C Daniels assisted me with the upgrade. After I”ve decided on the data contract suitable for me the consultant explained to me that I will not avail of the full data contract for the month as I upgraded on the 6th of the month. I agreed and said to her that I fully understand. I SPECIFICALLY asked the consultant what will happen if I”ve depleted my data whereby she replied that I will not be able to continue unless I top up with data. I then still showed thumps up and said to her this is exactly what I want. WHOW … only to find out that my bill for the month of June was over R30 000. YES THIRTY THOUSAND RAND!!! Needless to say… all other 3 contracts that I have with Vodacom was cut due to this. My child in the Western Cape can not make contact with me at all due to this LOVELY ERROR. I”ve received an email from below and are unable to open the link —–Original Message—– From: NoReply.[protected]@vodacom.co.za [mailto:NoReply.[protected]@vodacom.co.za] Sent: Wednesday, 18 July 2018 2:21 PM I”m not going to pay this money as this was incorrect information that was given to me by the consultant at Vodacom Clearwater Mall Branch. I request that Vodacom urgently contact me to get this sorted out!!! I need to get in contact with my child in the Western Cape.
Vodacom Reviews & Complaints
A few days ago I got a phone call from someone saying that he is from Vodacom. The number he called from was +[protected]. He proceeded to tell me all the information about my contract, how many minutes I get, how much data I use etc. So I assumed he is from Vodacom, although no security questions where asked. He even knew how many years I have been with Vodacom. He then asked if I had any complaints about Vodacom as a loyal customer, which I did. I told him about the poor signal that I experience, and he assured me that someone from the retention department would call me back in 2 hours, never happened. Then I told him about the fact that I am about to upgrade on the 13th which he confirmed. I told him that the Vodacom contracts are to expensive and that I will be looking at another supplier. He said before I do that he had a deal that would just be for me as a loyal client. After explaining it to me, it seemed very doggy so I told him that it was not going to solve my problem. When I said that he put the phone down. Is this normal Vodacom practice? Please advise? Do I stay with Vodacom, or do I look else where? Please help. Thanks very much, David Hughes [protected]
Vodacom Reviews & Complaints
A group of youngsters claiming to be employees of Vodacom marketers. They went about taking my details, gave me new ism cards, promising me endless prizes to be won. Worst surprising they were dressed with Vodacom attire and had all materials to prove and I had to pay R200 to be on the competition. This took place in Free state, Virginia town. Name of complain: Nokwezi T S Baca [protected].
Vodacom Reviews & Complaints
A payment of R1381.21 was made on the 8th January 2019 by my employer to my cell phone account I0356129-5. This credit was never credited to my account and I had numerous discussions with different people at customer care at Vodacom and every time I had to e-mail the proof of payment to them, but it is 5 months now and the account is still in arrears. I have mailed the proof of payment and a letter explaining the situation to lebogang.[protected]@vcontractor.co.za about 5 times now. I have made about 20 calls to try and solve this problem to no avail. Could someone please sort out this mess on my account immediately. Mrs E Kloppers
Vodacom Reviews & Complaints
A registered business gets a prepaid cellphone number, has a website set up, business cards printed, etc all with this cellphone number. Distributes details and markets the company but the phone remains quiet – strange. This phone is to receive calls only and not to make thus never buying airtime (we have 2 other existing contracts with Vodacom dating back to 1994!). We buy data for the cellphone number on 14 July 2018 two days before the company owner goes on an extended business trip. Phone remains switched on but as he uses his other number to make calls, this number stays strangely quiet! Eventually when we have returned from yet another trip, we go to Vodacom to see what on earth is going on – is there a problem with the sim card or what as we should be getting calls, etc from clients… only for us to be told “sorry, but the number belongs to someone else!”!!! What the heck? So the data bought (not used) was to expire on 14 September and yet less than a month after this the number was issued to someone else. How does this work? We have therefore wasted how much time and money with using this specific cellphone number, business cards, business trips, etc in vain! We therefore DEMAND to have this number returned to us – and as quickly as possible! I don’t care whose feet have to be kissed by whoever, but this has cost us thousands and is most certainly not our fault – we are losing money on a daily basis as now clients have this number only to contact us! The consultant at the branch tried to explain “but the phone was not being used to make calls” but that is not the point! As the phone was switched on it should have registered on your system as being active on the network – should it not? If having a number to receive communication only was an issue, surely a sms should have been sent warning of the pending reallocation of the number, etc??? Or is this how a client of over 24 years can be expected to be treated? ** Complained on HelloPeter and received a response of “reallocation after 120 days of non-use” to which I replied: “Okay – 120 days you say. Then add 120 days from the date we bought data (14 July 2018) takes us to 11 November – correct? Then please explain how the number was reallocated in early October already!?!?!? So either you go against your policies, or someone can seriously NOT count!” – to date I have not had a reply nor response from Vodacom!
Vodacom Reviews & Complaints
A Vodacom username and password known to us was used to fraudulently open additional accounts on my wifes” existing contract. On 10/07/18 her number was suspended due to non payment on the fraudulent accounts. We explained that we are in possession of a letter from Vodacom fraud dept, indicating that the fraudulent numbers will be removed from her name, and low and behold Vodacom did not do it and obtaining help from Vodacom is next to impossible. The only option left is to get a lawyer to tend to the problem. Thanks Vodacom for pathetic service to a loyal customer!!! Will also find another service provider whom will render better service.
Vodacom Reviews & Complaints
A week or so ago I receive a letter from Vodacom confirming that I am being handed over to their Lawyers, Burnard Raaff & Associates, with regards to my overdue contract with them. It turns out that I have not been paying my account for the last four months, even though it was a debit order which was set up on my contract last year September 2017. The lawyers, Burnard Raaff & Associates are now in contact with me and demand a +/- R 2000.00 payment (bearing in mind, my contract is for R 109.00 a month). I inform them that I did not cancel anything and they inform me to go to my bank (ABSA). So we play along, and we go to ABSA who confirm the following: – There is no debit order in place on ABSA system. – The contract is between client and Vodacom, ABSA is seen as a third party. – The debit order was set up by Vodacom. I then send the Lawyers the following email: Dear: Zelda de Klerk As per your request, me and my husband went to ABSA Bank this morning, please see their response below: – There is no debit order in place on ABSA system. – The contract is between client and Vodacom, ABSA is seen as a third party. – The debit order was set up by Vodacom. In light of the above response from ABSA, we now know that for some or other reason Vodacom cancelled the debit order without informing me, and therefore the case/contract went into arrears. We elected to have a debit order set up on my account on our contract signed with Vodacom, and therefore have or had no reason to check to see if the account was still being debited as this is not a new contract, this contract has been coming on for almost a year now. This in my eyes is unfair business practice and I will therefore not be liable for any legal costs incurred due to Vodacom”s negligence. I do however understand that I am liable for data which has been received and will gladly pay any outstanding amount/s with regards to months missed. Kind regards Mrs JS Bird Zelda calls me almost immediately and speaks to my husband. She confirms that they will have to contact ITC or something to that effect and has a fine cheek to offer to pay a lower the amount (If that”s not an admission of guilt then I don”t know) to which I say no. I blame Vodacom for this mess, and want this issue sorted out. Kind regards Mrs JS Bird
Vodacom Reviews & Complaints
A year ago about I got a call from a saleslady and sold me a contract for 2G plus a tablet free. Then Vodacom sent me another vodacom phone saying that I also applied for it. I did not and they know it so I sent it back but they still deducted money from my account. I called and asked for my money back but nothing until now. I need Vodacom to pay me back.
Vodacom Reviews & Complaints
About 4 weeks ago, i handed my phone in for repairs at your Cape Gate Branch after a consultant telling me that my port was damaged and needed to be replaced. I paid for a data back of R299 before proceeding. it has been 4 weeks now and I have been shoved from pillar to post. The vodacom repair centre, didnt bother to leave a message on my cell phone, they called me once from a private number, and sent me one email advising that they cant do a back up (??) – there was no charge to this repair as the phone is still under warranty – of which i had already done in the branch, and then returned my handset to Cape gate branch. After Ulrich the manager contacted me there, and I told him that i needed my phone fixed. Let me advise you that i have not received nor had my handset in my possession for the last 4 weeks. On the second time the repair centre received my phone to repair, THEY NOW ADVISED that it would cost R2600 to repair I was fuming at this stage. when i contacted the repair centre, they advised THAT THE PHONE HAD BEEN DAMAGED since the last time they saw it, and now it would cost me R2600 to repair. I have never had the handset in my possession from it being “send back and forward ” to the relevant branches. I urgently requested that Riaan from the Repair Centre please contact me to discuss this matter. No response ever. I then spoke again to Ulrich the manager of cape gate, whom advised me that he would speak to the Manager at the repair centre and get back to me on the 4 may 2018. I am still waiting. !!
Vodacom Reviews & Complaints
Abovementioned is a contract in my late husband’s name. I am not willing to pay this contract on the cell phone numbers on his hontract. If vodacom is willing to do a reversal of the contract on my name and no, then I will pay it. Why dont vodacom has death insurance on their cobtracts like all other shops where my husband had accounts. Why dont they tell anyone about it when they open a contract? Please contact me by email to [protected]@gmail.com or per whats up on [protected]. I handed all the documents over to a lady with the name Frelicia at your branch in Jeffreys Bay, and she told me that she will sent them to you. I am not going to this shop again, since they do’nt seem to eager to help the clients. I am not taking phone calls on this matter. Either email or whats up
Vodacom Reviews & Complaints
According to my contract, I am allowed to exchange my upgraded phone within 7 days should I not be happy with it. I upgraded on 14.02.2020, today I went back to the shop to exchange the phone as I am not satisfied. I was told that I can only exchange the phone if there is a factory fault on it. Unfortunately, that is not what I read or understood from my contract. hey advised me to phone Vanessa at head office. I have been phoning her from 14h00 and every time she tells me that she cannot assist me and that I need to phone her back after 5 minutes. The last time I phone was 16h30. Please get back to me before 19h00 today as I need this issue to be resolved to know which steps to take next. Kind Regards, Mariaan [protected]
Vodacom Reviews & Complaints
Account No. B0273733 Cellphone no. [protected] Wooden Designs With reference to account history dating from December 2016 this account is usually between R229 and R288.99 per month. On the August, September and October bills this went to R2667.69; R5710.67; R2262.24 respectively. On meeting with a consultant at your branch – who was very amicable – the only information we were supplied is that is is due to out of bundle data usage. I find it extremely strange that for 6 months there were no out of bundle data used and now the data usage is way over, even based on the R2 per MB fee for out of bundle usage. Had the bills increased to between R300 and R800 this would seem more realistic. I personally have been a Vodacom customer for 17 years and this is the first complaint I have logged in that time. I have removed the sim card in this device which is used when I need to work from home… so am now inconvenienced while Vodacom migrates me to a closed contract which only takes affect on 1 November 2017 – which I already thought I was on as I have never had a variance in my bill. It would be wonderful to receive a clearer response as to where the data usage stems from or a refund been allocated for these three month – as a knock in salary of between R2k – R5k is pretty steep for someone trying to complete tasks at home. Look forward to hearing from you. Regards, Michelle Lindstrom on behalf of Wooden Designs [protected]
Vodacom Reviews & Complaints
account number : B0069738 ref: A2-B745-C8L23X ref: A2-FAHI-CSD1YY Cell number in question: [protected] We have a data account with a 5 gig account Vodacom allowed the account to go over the 5 gig without any conmmunication or notification as per all our other lines, we now have a R85 000.00 account o this number for the months of October/November 2018. i have been trying to sort this out since then with no avail. i have told that i must pay the amount becasue there was no sim swap etc . i have explained numerous times this is not my data usage we have had this data number for over 4 years now and have never gone over our date usage why in two months would we spend that when we have uncapped fibre at work and home. we have not travelled anywhere to use that date usage. i haves sent proof of MWEB date usage etc and still im being forced to pay this account . i was offered a 70% discount but why must i pay for something that i have not used. i would appreciate some asssitance. my number is as follows [protected] soraya pereira
Vodacom Reviews & Complaints
Account number : i1035697 is prescribed debt and needs to be removed from mrs mm terblanche name. This prescribed years ago and is prescribed debt. Please remove from the credit bureau or you will leave us no choice but to report this to the ncr. Please also let me know what is being done. Mrs mm terblanche is also now retired. And this is not right to have her listed as no judgement has been passed. This is also more than 3yrs. This is prescribed debt.
Vodacom Reviews & Complaints
Account number: B0150996-2 Dear Vodacom I am extremely unhappy with the level of service provided by your accounts department. A month ago they switched from sending CD”s with invoices to emailing invoices and I am not receiveing these invoices at all. I phoned the call centre and they cannot provide this to me as the Account Manager should do this. My account manager is Neroshi Pillay, I have emailed her several times and tried to phone her and the line just tells met she is not available. This is utterly frustrating as our accounts department needs the invoices to allocate to Vodacom account internally and no one can assist me. Kindly herewith Neroshi”s details: Senior Credit Controller Corporate & Distribution Credit VGE, KeyAccounts Landline: +27 87 2894 443/087 289 8438 Email: [email protected] Can you please allocate someone to this account that can be reached and that will make sure that invoices do reach us in time each month. Your urgent attention to this is greatly appreciated Regards Lindi Steenkamp Facilities Coordinator Lindi.[protected]@covance.com
Vodacom Reviews & Complaints
Account Number: I4413306-4 I upgraded my Vodacom Contract in May 2018 from a Vodafone Tablet to a Samsung A6 Tab on a 2GB MBB 24 month Topup Contract. I was told on receipt of the Tablet, by the Customer representative in Woodlands Mall (the shop next to FNB), that my contract and Data would be carried over as usual. The only difference being my 2 GB Data would now be 1 GB at night and 1 GB during the day. I was also told that the data contrat would then be in effect from the 1st of June 2018. My daughter and I were both present for these conversations. I still had 1.63GB of data remaining on my previous contract and on the 01st of June 2018, this data disappeared and I was ONLY given the 1 GB during the day and the 1 GB at night. I then approached the Vodacom Shop at the Woodlands Mall, the one next to game and was initially helped by Ivan Reitman?.. I made sure of his name, but not his surname. I have to admit that I and my daughter was very irate. My daughter insisted that my data be returned to me and if Vodacom does not comply we would then proceed to take legal action, there were about 3 service consultants at that point present. Ivan handed my tablet back to my daughter and very rudely said we could do so, turned around and walked away. My daughter yelled at Ivan that this was not the way to treat customers and that she would be launching a formal complaint. Another young lady that was standing next to my daughter then said that we should approach the branch were we upgraded the contract. Unfortunately we could not do so, as they were closed for renovations. My problem is this : 1. Nowhere was I advised that I needed to use the remaining data on my contract as it would be expiring on the 01st of June 2018. 2. The Customer Service at Vodacom Branch was ATROCIOUS! To actually advise a customer to rather consider legal action than take the time to help that customer is breathtakingly bad! How I would like this resolve is as follows: 1. Please give me back my rolled over data 2. A written apoplogy from Ivan Zeitman/Reitman If I do not receive any answer or response from Vodacom within 7 Days I will be taking the following steps: All property of Vodacom in my possession will be returned to the Woodlands Branch. Any and all payments will be summarily suspended and the contract terminated. I am VERY serious about the abovementioned, I have been an exemplary customer of Vodacom for more than two years now and have never had problems, but since I have upgraded my contract I have had nothing but problems.
Vodacom Reviews & Complaints
Account rip off vodacom!!!… I honestly don”t understand why I have to contact vodacom endlessly and still no one can provide me with decent detailed info regarding this vodacom account… Account was converted to prepaid for 6months, r800 payment was made, then r1000, and then r2740 on 13 december when the lines was converted back to contract… Now to my shock I receive another account for the amount of r2713… I mean this is ridiculous to say the least, will you keep milking customers who are already suffering from high costs in this country??? How do you get to r2713 for end of january??? I know exactly how much each line is supposed to be, so how do you make your sums?? No vodacom you are ripping customers off and provide no explanation. Every time I phone the call centre they only say this is what the system shows… Ridiculously so… If I make my sums the monthly bill should be r1400???… Where did the rest come from?
Vodacom Reviews & Complaints
After a year I am still paying for a funeral cover that was automatically added to my upgrade on my cellphone contract. Every call centre agent gives another number and another meail and advises totally different to the next and they ve even given me the emergency number of ER to call!!! Now Vodacom life is involved and there are 3 agents that have requested my statement to resolve and I still wait for a reply. After hundreds of emails and phone calls I still wait – now i refuse to pay that amount on my invoice and I get your account is in arrears phonecalls at stupid times of the night!!!