Vueling Airlines

Vueling Airlines Reviews & Complaints

Reviews: 30


Total views: 4193

Published: 04 February 2019

Posted by: Reviewer79599

#[protected] Tuesday, 8 December 2015 PAX Ms. Lopez and companion PAX authorised to fly VY 8172 AGP-ORY by Head Supervisors Elizabeth Bueno and Boarding Duty Manager Vueling Ticket Counter working on 14:00 shift after presenting official documentation from Consulate for Ms. Lopez. BOTH PAX denied boarding and verbally harrassed by ticket counter agent Maria Jose Gomez and Victoria Planaat AGP Boarding Gate 52 at 16:15. Requested reimbursement information from Head Supervisor for 17:00 shift, Ms. Macarena Munoz with no assistance. Request reimbursement for Vueling Staff mishandling and mis-information. Ms. Lopez and companion were then forced to cancel all other flights within France as well as hotel bookings and charged cancellation fees. All copies of paid tickets, boarding passes as well as a full report submitted to Vueling Customer Service by Ms. Cristina Gonzalez in Barcelona. No response from Vueling has been received.

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