I have been a loyal client of this card company for over 2 years. Having deposited my payroll and my husbands payroll, we are both card holders. Every single tax time, our card gets blocked for malitious use when its just a federal refund sent in one of our names. They request information and we have sent them to them in two different locations Walmartmoneycard.com/verify and verifymydocs @ greendotcorp.com This has been day 4. when they said it would take two days. (started this thursday 2/12/15) This is the second time ive been on hold for over an hour to talk with someone first of all ENGILSH speaking and a supervisor. I will not wait 10 days when they oviously see that the names match from card holder to payroll to government deposit. By doing this block they have not only shut me out of MY money, they have our payroll checks up in the air and I am in danger of my bills being shut off because I cant pay them when i have more then enough to cover everyone. I cant get to it. Oh and the “malitious” activity was a 20 dollar breakfast, that me and my husband ALWAYS have every two weeks. i will be removing all my funds off this card when its unblocked and I will be never spending A single dime at a walmart store ever again.
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I purchased a Walmart Moneycard (prepaid credit
I purchased a Walmart Moneycard (prepaid credit card from Walmart) and loaded $300 to it in the store. Shortly after this I checked my balance and noticed I was missing $106 from my card. I called them and they said AmazonPrime.com charged my card for the amount. I told them I have no idea what that is. They asked me if I had contacted amazonPrime about the dispute and I said I have nothing to do with Amazon…Not my job to call them!! Then they said they are shutting down the card and all remaining money on it was locked up until about 2 weeks when my new card would arive. Unreal. Then they said to go on the Walmart Moneycard website and down load a dispute form, fill it out and mail it to them. Then they would see what they could do from there…. I told them to keep it all and I would just write about it online. One of the times I called to check my balance from the 866 number on the back of the card, and the person working at Walmart Moneycard told me I won a free loaded $100 gift card and just verify my info with them so they could send it to me!!! I hung up and called right back and a different person said it was a scam…..on there end inside the company. I regret sharing personal info with this company and they are not to be trusted. I will never use a preloaded credit card again. John
I've had a permanent Walmart Moneycard for
I’ve had a permanent Walmart Moneycard for the better part of three years now. Mostly, it was used to purchase gas, at the onsite Murphy’s USA pumps, as it saves an additional 0.15/gal. I’ve always reloaded the card at Walmart, at either a register, or at their Money Center. I’ve NEVER had an issue with it, until just the the other day. Upon attempting to purchase gas, I was told my card was declined. So, I paid, with cash, and went on my way. When I got home, I called the customer service number. After entering the pertinent information, the recording told me my card had been cancelled and I would be unable to reload the card OR even purchase a new one. I was able to unlock the remaining money on the account (after all, it’s MY money, right??). Do you all realize just how prevalent the GreenDot cards are?! Right away, I knew this was going to be a headache, as the automated system’s option for actually speaking to a live person, only rerouted me to the option to change my PIN. So, I was able to send an email to their customer service people, and they called me back today. I was forwarded to Josh. Right away, I noticed that he was using canned responses (“that’s what the system says”). I was told that due to “suspicious activity” my account had been closed and this “activity” could have been something as benign as reloading the card at an unusual place. A few days prior, I actually had reloaded the card with a MoneyPak, from a local Walgreen’s (a lot more convenient and closer than Walmart). The amount was $60. SIXTY DOLLARS!!! Poor Josh couldn’t even tell me what the specific reasoning was, for my account being canceled. When I asked to speak with HIS supervisor, he told me that HE was the supervisor. He then told me that he was able to unlock my account, so I could access my money. If Josh was competent, he should have been able to see that the remaining balance was already unlocked. When asked about specifics, he only said “the system doesn’t say why”. So, this system is fully capable of CANCELING someone’s account, yet is totally unable to state why?!? B****!!! And why even have supervisors, if they’re willing/able to give the information requested. I’m thinking poor Josh might simply have had perfect attendance, this preceding month, and he got to play supervisor, this week. HA! He didn’t even know the money had already been unlocked. Anyway, I know… tl;dr 1. The “suspicious activity” doesn’t even have to be large amounts of money, just a different location. 2. Don’t expect any answers, only rehearsed and template responses. 3. The supervisors are little more than lackeys, with no real access to real information. 4. “Well, that’s what the system says” (i.e. You’re SCREWED!!)
Scammed by Walmart Money Card
Walmart Money Card & deposited $500 onto the temporary debit card. When I returned home & went online to register my card I was shocked to find out that the card I had just purchased and deposited $500 onto was already registered to someone else. I immediately contacted Walmart and was informed by them “Too Bad, It’s Your Problem, All you can do is hope that the receiver of your money is honest enough to give it back.. or you can file charges with your local law enforcement and press charges against an unknown person. Needless to say I done a whole lot of cursing at the customer service people. And then I went and contacted the FBI Cyber Crime Division, like my cousin suggested. I will tell anyone who is considering getting a Walmart Money Card DO NOT GET ONE