car had a sudden and unexpected breakdown that came out of the blue and was of an electrical/mechanical nature, called warrantywise and vehicle duly recovered to garage. Car was a non-start/non runner, at which point they asked for an emissions test, then when the garage found the fault by fitting an egr blank, warrantywise claimed this invalidated the warranty as they didn”t know how long it was fitted for. When it was proved that it only went in for diagnostics, the claim was then rejected as being within the first 30 days of the policy on the grounds that this was premature failure. I say again premature failure as in failed before it should have. When it was pointed out to them that Seat Uk only warranty an EGR valve for 3 years on a new car and that if a replacement is fitted for 2 years, they then dismissed the claim stating in that case its past its life and we cant be responsible for a worn out old part. When I replied, I got an email stating that exhausts are not covered, Then another stating egr valves are covered but only if the car fails an emission test. Well mine is a non-runner so cant pass an emissions test and by their own wording has suffered a sudden failure of a mechanical/electrical component. Still not covered, so my four year old car with only 42 thousand miles on the clock either has premature failure or is old and I knew it was going to fail. Having to now go down the legal route as the company is looking for any escape/get out of jail card. Would be interested to hear from anybody who has fought them and won or who can recommend the right solicitor rather than a general one. I have all the emails contradicting each other and contradicting the warranty book.
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This complaint and/or review was posted on HolySmoke.org on 23:41 pm, March 15, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/warrantywise/.
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Warrantywise Reviews & Complaints
Had the warranty for 4 months. Had a sudden breakdown of a part which went before the manufacturers guideline of 65k, my car has only done 35k. Warranty wise declined the repair on wear and tear. Their website saiys no weasel words, but when you make a claim they will try and find any excuse to wiggle out of the claim. No one is helpful in their team. I am going to open a small claims court in order to get the monies I paid towards the warranty as these lot are the biggest scammers I have seen. No wonder they are not regulated by the fca or ombudsman. Its so that they can do you over.
Warrantywise Reviews & Complaints
I had a issue with my vehicle I got the form that they say they needed to give me a job claim number once the issue has been found . The car was in the garage for 3 days, diagnostic, numerous road test and 2 fault codes which can mean numerous issues. My garage tested over the 3 days and eventually fitted the part that would eradicate the fault . All completed professionally our end then because a piece of paper was not filled out to get authorisation they refuse to pay out . Embarrassed with Warranty wise I had to pay the garage as they had helped out so much and i needed the car back, they charged me 1 hour labour as the felt it was not my issue it took so long, 50 pounds for the diagnostic and I paid for the part all for a small sum of 241.73 inc vat. All was done in good faith but Warranty wise are not reasonable, they refuse to uphold there end all because procedure was not carried out . Some times I think they dont live in the real world and understand the whys and wherefores in a garage atmosphere, the garage was aghast at their incompetence and has never dealt with such a poor company, AA and RAC never turn a trick like this he said, and the attitude of the gentleman at Warranty wise was something to be desired, very rude and condescending when trying to sort out the claim or ask for a manager to speak to . Please stay away from this company no flexibility and they look like they are tarring everyone with the same brush, the honest genuine claimant falls by the way side. WW please feel free to email me any time .