0 % with 0 votes Contact information: waypoint Lake Elsinore, California United States Waypoint is a bunch of thieves that take advantage of average working Americans. We paid our rent and after we had submitted the payment noticed that we had entered two wrong numbers on the account the money was to be taken out o. We cancelled the payment immediately within an hour after submitting the first payment, then immediately corrected the mistake and submitted another payment with the correct account number. Later on we were informed we were being charged as if the bank had returned the payment $35 dollars plus another $90 dollars (for unknown reasons) and they returned the payment that was made with the correct account number even though the bank account DID have available funds. They are a bunch of thieves and paying the rent with them is LITERALLY A NIGHTMARE!!! And they won’t even let us pay online anymore.
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Mrs. Deborah Dubickas
Have you suffered enough ? Are your feelings preventing you from being where you want to be? Is it time to break the pattern? Are you
Angela I. Canto
Today’s world is stressful – balancing one’s emotions and the demands of this fast-paced world can be challenging.
Ms. Denise Vargas
I am a certified Clinical and Transpersonal Hypnotherapist qualified to use various methods and techniques such as Hypnosis, Gestalt
This complaint and/or review was posted on HolySmoke.org on 18:53 pm, October 09, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/waypoint-homes-2/.
The reviews & complaints posted about Waypoint Homes was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Waypoint Homes as per Section 230 of the Communications Decency Act.
Waypoint Homes Reviews & Complaints
After I posted my complaint last month, waypoints contacted us to get things resolved… except it just got worse. We set two times for maintenance to come out for our ceiling, and I again took time off of work for the 8am to 12pm window for them not to show. In fact, the maintenance guy didn”t call us until 1400, telling us he was on his way. But I was back to work at that time and now I”ve had enough . We gave him both of our numbers in case he was late, or something happened, etc. Also, the A.C. pump installer called us randomly at 7pm on a Thursday night saying he was in the area to get it done… this is unprofessional and inconvenient. I still haven”t heard from the property manager or anyone else from the company to rectify this after we filed more complaints. Our next step is the BBB since we are stuck here on this lease.
Waypoint Homes Reviews & Complaints
After renting a house for two years, I moved out September 2016. I have paid over $1880 in security deposits, pet deposits, and pet rent in those two years. Upon move-out, I received a bill for $3844.53 for damages. Damages included: carpet replacement, full house painting, trash removal, light bulb/air filter replacement, “floor management fee”, and appliance cleaning. I had the carpets steam cleaned before moving out, even though the previous owner, Sterling Homes specifically stated that they did not clean the carpets only vacuumed before move-in, leaving possible stains under the carpet. Original paint, spackle, and tile were all left in garage for what amounted to touch-up work. Trash could have been placed in receptacle located in garage and placed at street, for which my Waste Management fees were already paid for. There were no lights out in the house, and there were extra air filters located in laundry room. Appliance cleaning could have been done with 409 in a matter of 30mins. My $1880 in deposits/rent would have covered all of this. Waypoint/Colony Starwood is guilty of fleecing their residents and engaging in unethical/immoral business practices. They are now trying to pursue this through collections, which I will not pay. DO NOT RENT FROM THIS COMPANY!
Waypoint Homes Reviews & Complaints
Avoid this company at all costs!!! Im having the same problem with them taking a holding deposit and making me wait to get my money back. Not one out of the 6 different people i spoke with can tell me the reason for cashing a hold deposit before they approve or deny a person. My family and i found a better home than the house we put a hold on with waypoint for the same price and after paying for moving in we are down to our last so waiting a month or even 2 weeks isnt an option! I plan to file a lawsuit asap. Their customer service is terrible and no one in the company is on yhe same page. The area coordinator Kamron was the rudest of them all after dodging my calls for a whole day. We were actually told that they cashed our hold the day we gave it to them. Why? Its not a rent payment(although Kamron says he cashed it because he thought it was when the rent for the place we didn”t get was 1500) nor was it a security deposit. No contract or paperwork was done when obtaining my hold that gave them permission to cash my hold money. I would not rent from this place! They are a scam! If I receieved such poor treatment as a prospective renter I could only imagine how they treat their renters that are tied down by a lease/contract. Both thumbs down!!!
Waypoint Homes Reviews & Complaints
Chat Conversation Start 45K people like this Company TUE 5:56PM Do not ever rent from Waypoint Homes. They do not care about their renters. I have lived at my address for more than a year. They raised the rent $150 but did I so now way I”m not going to pay it, no I even signed a new lease. I called and asked if they could please install an air conditioner unit of some sorts in the house. The house is very hot and with the temperature outside in the triple digits it makes the house even hotter. I was told that the house is rented as is. My son has nose bleeds because the house is so hot. But do they care. NO. This is a bunch of BS. I have paid my rent every month. I have not been late not once. But they can not even provide an air conditioner for the house. I told them that I didn”t even need anything grand just a simple swamp cooler. Good Luck if you rent from Waypoint homes, they are SLUM LANDLORDS.
Waypoint Homes Reviews & Complaints
Do not rent from this company please! Waypoint homes, key colony homes, colony starwood homes. So many bad reviews so therefore the name change. So many issues I don”t know where to start. I rented from them for 2 1/2 yrs. They do unacceptable maintenance just to make it look good. I had plumbing problems from week 1. Sewer toilet water backing up into my tub & kitchen sink. They never fixed the problem. I had to go & buy a brand new toilet & install it myself. Problem fixed. They did not use primer paint on the outside or inside of the house so the paint was peeling off. They would not fix this upon my renewing my lease, but they are charging me for it on my move out statement. I painted the inside of the house out of my pocket. The house is now ready for hurricane panels to go up. I had the window screws installed. For a 1 1/2yrs the a/c pipe drainage was leaking back into my bedroom & seeping underneath my laminate flooring. There was a huge hole in the outside of the house into my closet. It took them over a month to fix it. I had the flooring ripped up because I couldn”t live in there anymore. The mold in the room was getting all of us sick. When the guys finally did show up, they showed up at 4pm on a friday with no tools or supplies, after I took the entire day off of work to wait for them. My entire room was emptied & the furniture in my living room for 2 weeks during the christmas holidays. They finally fixed the floor but those same guys who removed the closet doors to install new flooring refused to put the closet doors back up, “sorry, that”s not our job. ” I am being charged for this on my move out statement. A 40yr old ficus tree fell on the house over my sons room during a storm. It put a huge crack in the roof. Waypoint did not find this to be an emergency & ended up sending 2 lay men to the house a week later on easter sunday. They also had their wives & 2 children waiting in their car who sat in my driveway for the entire day. I ended up calling the police because they were attempting to cut the tree down dangerously without a permit. The tree was eventually cut down but the company left all of it”s branches & tree trunk in my yard for over a week. I had to call the city commissioner. So many other issues & now they have the nerve to charge me over & beyond my security deposit. The property manager literally emailed me & said, “sorry you are after the 15 day dispute cutoff date. ” I think I will need to hire an attorney.
Waypoint Homes Reviews & Complaints
Each month for the past six months I receive a 3 day pay or quit notice. Always for rent that has been paid on or before due day. Also for odd dollar amounts for unknown (also unexplained) charges. My calls go unanswered, the notices continue. I receive section 8 housing, I must report to housing all notices received. They become part of my perm. File. I have been harassed by this company since the day they received my holding deposit . I applied(submitted) application for lease of one of their properties on feb 22, 2013 I was not able to move in until May 5, 2013. Costing me 2months of storage rental. The delay was due to the incompetent staff. I have bug infestation which was seen by their “inspector. My garage floods ea time it rains, even lightly rains the are also aware of this.
Waypoint Homes Reviews & Complaints
Formerly renting a house in decent neighbor to be close to mine and my son”s school, I became tired of the rats, termites & biggest rat of all, the landlord. Thinking I was making a positive change, I fell for Waypoint”s “reinventing renting scam.” Now I pay twice as much; currently I am awaiting the completion of the roof which was faulty, the ceilings are a mess, there are bugs all over inside the house everyday (dead & so I am deemed responsible by Waypoint). I do not know how many people crawl around on their hands & knees inspecting a premises before renting; I was just doing to clean up more dead bugs, when I found the half inch open gape running the full length under a window; again I was threatened this time that I would be charged if anyone came out to look at it …let alone fix it…so much for air or heat! Not to mention a leaking shower for two weeks, I cannot imagine what that will look like on my next water bill. This is most expensive dump I have ever lived in and Waypoint Homes are the ultimate scam artists, don”t let them take advantage of you!!! They tell me it is all my fault and they are right…I got into this relationship and I will get out of it(:
Waypoint Homes Reviews & Complaints
Here is a letter I wrote to City of Richmond California council members. My name is Mitchell Jamerson, I have been a Richmond resident for over twenty three years. I am writing you about an ongoing new trend that is happen in our community, illegally foreclosed homes are being rented out by a company called waypoint out of Oakland. My former house at 1817 CHANSLOR ave being one of them. What has happening the city of Richmond with a lot of the foreclosures is that the deed and the promissory notes have been separated and companies can no longer able to legally foreclose on properties in the city of Richmond. This company call waypoint is claiming they are buy properties and renting them out even those houses were never legally foreclosed. This crime that they are committing has large effect on the city of Richmond because of the taxes dollars that the original homeowner was once paying is no longer being paid. Like myself many of the homeowners are being lied to by third party claiming they own the property when they original lender is no longer in business. As elected official I am looking for your support and leadership to stop the illegal foreclosures in city of Richmond. If you want I am willing to share an audit that I paid for on my former house showing my house was illegally foreclose like many others in our community.
Waypoint Homes Reviews & Complaints
I am so beyond unsatisfied with the sorry excuse professionalism that this company holds as a standard. I have lived in one of their houses for a month. When I moved in, I honestly thought maybe the property was going through some demo work still because there was trash everywhere in the front and back yard. The house was dirty when we moved in. We actually stopped moving boxes and cleaned the house before we could finish unloading everything. The house was advertised with grass in the front and back yard. Both yards are all mud and trash, it was horrifying to see what the house really was versus what they had it advertised as. (false advertisement to say the least) I was told by the guy that had let us into the house that he would give us 6 days to complete the walk through and didn”t do the walk through with us. He left, and as we started walking around the house it just got worse and worse. I noticed that there was not a wall outlet that DID NOT have a smell fresh plug in, in it. So we started to pull those out while cleaning. We went to the old house grabbed the rest of the little things there and went back to the house we just started renting from waypoint and the house smelled horrible of wet dog, and animal pee and poop. With how long the house had been vacant, they knew about the terrible smell of the house and blatantly tried to cover it up instead of taking care of it so people who paid top dollar to move in didn”t have to deal with it. At that point I started to run around and look at everything else. There are ants, spiders and wasps everywhere. Not to mention that we had seen multiple mice and could hear them in the walls. Then all the little things like the doors falling off hinges, the oven drawer falling out, the ice maker, base boards in the basement chewed up. If you stood at the right angle, you could clearly see the light of day to the outside of the house under some of the base boards.The list goes on. So I had emailed the guy (Jimmy Braden) that got us into the house in the first place with a list of things that were concerning. He basically stated that it was not his problem. So I asked who I should contact and he blew me off. Emailed him a couple more times about who to contact, and again he just continued to blow me off. So I started calling all the numbers listed online. I kept getting redirected so many times, I thought my head was going to burst. The property manager that was assigned to my location sends people straight to voicemail and you cant even leave a voicemail for him because the box is always full. All the other property managers never call you back. They leave messages in the system so when you call back asking to speak to them the rep will tell you that they said to do this and that. Well why cant they just do their jobs and service the customer as their title claims? I”m still getting the run around and it has been over a month. When they do send their crew out for maintenance, they dont do the whole job. They work half way through it, if that and say that they will return and never do. I have spoken to countless maintenance guys that work for waypoint and they blatantly tell me how terrible of a leasing company waypoint is. Saying that they have these type of complaints all the time. Not just with the way the property is presented online vs reality, but with their sorry excuse of customer service. And that they are famous for not dealing with it so the time passes that it becomes the tenants responsibility. When I had finally gotten a hold of one of the mangers John Lohman, he had assured me that all my questions and problems would be answered and dealt with. And if I did not hear back form him by a certain day to give him a call. Well not a shock that I didn”t hear back from him so I tried to call him. Got ignored some more. I call back the following week to hear that he is on a vacation. FOR WHAT? Vacation is relaxation time off work, yet he has not done any work. I tried to talk to the infamous Freda that is also a manager and she also is on vacation.(after weeks of trying to get in contact with her and she never replies wont reply to calls, emails, messages, message sent by pigeon, nothing) Instead of having common respect for someone who helps pay her check by renting through the company she represents, she just leaves notes in the system for her reps to relay to me. That is not customer service. Then I get to talk on the phone with Christine Bobich, I wish I never did because that woman just made my head hurt. She was rude, kept talking over me and I could tell she is just miserable with her life by her tone and shortness with me. Instead of her trying to understand my frustrations, she just reacted by talking over me, making excuses on things she had no idea about. When I finally got fed up with her talking to me as if she has some sort of say so over my feelings, I mentioned to her about all the bad reviews on every review site for her company and she says “WE ARE VERY WELL AWARE OF OUR REVIEWS, THANK YOU!” As if she is proud to have such a terrible reputation with and of the company. She was extremely argumentative which has set my frustrations to the max, in return, motivating me to do this review and many more. Everyone that I am speaking to has an attitude with me like I should be ok with the way the house is. I pay 2x more then what this dump is worth, and paid a little over $4000.00 to get into the house just for it to be disgustingly dirty and trashed. The neighbors have told me that the previous tenants had 7 dogs and were breading more in that house. I full on believe that because the way that the house and yard looks. They came out and cleaned the carpets to try to help with the smell and it actually made it worse. I have had maintenance, sears, swamp cooler maintenance, exterminators and others in and out of the house for the last month. I am done trying to resolve these problems because I continue to get blown off so I am going to do my best to make sure that no one has to deal with the horrors of working with this company in the future. If I were to leave the house the way it was presented to me, this company would have taken my deposit and then charged me more. I should not be responsible for the mess of a previous tenant. When you call in, they say that they are the preferred rental company for single family homes. Maybe for section 8 housing because that is what it looks like except I pay rent, a very high amount of rent for what we are getting. I myself work in customer service. I”m 100% commission so if people aren”t happy I dont get paid. Maybe their customer service managers, and all their managers should be on 100% commission instead of hourly so they can only get paid if they do their job because I can say from experience, they dont do their job very well at all. Steer clear of this company. They are the definition of false advertisement from the greeting you get when you call in, the service and to their housing conditions. I will go out of my way to make sure i dont recommend this company. And I did make them aware that I was going to call health and human services, I was not kidding about that. They will get back to me since no one at waypoint wants to take me seriously.
Waypoint Homes Reviews & Complaints
I found a home after searching for a home forever, they called me and wanted me to apply/pay for app fee’s before seeing the house stating a house for this price will not last long. I decided to go ahead and apply for which i was approved. At first they wanted me to be available asap but i wasnt able to move until 10th of the month. I signed the lease, a week later they asked me if i could move in 15th and that tenants were being evicted. I was assured i would be able to move for sure on the 15th. I then recieved another request for this to be pushed to the 24th due to upgrades/maintance issues. By this time i had already arranged for moving, days off work etc. My fiance’s co worker happen to live next door and stated no had even made an attempt to move. I confronted the realtor who was keeping in contact regarding this, she did not respond via email or text so i then called and she had stated she was waiting a reply from the boss then stated some “squatters” were in there. When i first got approved i was notified the owner was wanting to raise the rent by 300, which i was already approved for the listed amount. these ### lied and lied to push me to back out so they could re-list for higher rent. Did i mention i pregnant, my current lease ends in 20 days and now im stuck looking for another house… I hope this company gets the karma they deserve and soon!
Waypoint Homes Reviews & Complaints
I have never written a review before. This is the worst experience I”ve ever had renting. I moved here because I left a bad relationship and moved out the house I was living in with my ex. I needed time to get myself prepared before I found my own home and thought this would be a good idea. I was WRONG!!! I pay my rent every month on time and UTILITY bills on time every month. I cannot believe these people are trying to get me to pay back dated utility bills that have been paid. I sent them proof of the transactions and they still haven”t been able to correct the issue. This incident occurred three weeks ago and no one called or emailed myself or sister back regarding the issue. Until yesterday when I sent them emails and talked to corporate because the system wouldn”t allow me to pay the rent on time like we always do because it wants us to pay these utilities charges that have already been paid. DO NOT RENT FROM THIS COMPANY. WAIT TO GET YOUR OWN HOME. THEY NEED A CLASS ACTION SUIT FILED AGAINST THEM!!!
Waypoint Homes Reviews & Complaints
I lived in one of their houses in Florida. first I had an issue with something I will not put on this for other reasons. Which might I say they took longer then they should have and they knew it. Every time I called and asked for a supervisor they would tell me that the supervisor was on break or a meeting, etc. then when I moved they decided to charge me for my whole deposit and then some. They treated me and my roommate like we were idiots who didn’t know the laws of Florida. They tried to charge us for things we have record of replacing in the house. They didn’t send an Itemized bill they just sent us something saying we are charging you $662.00 for maint. hm. repairs another 3-4 hundred dollars for unspecified things. As well as trying to charge us for the rest of the month when me and my roommate had an agreed on a pro-rated amount of rent. which we paid on the 1st of the month. They just try and charge their residents what ever they can because they believe nobody will argue with a big company. they were the worst company I have ever delt with in my life. I would suggest that anyone currently living at one of their houses needs to make sure they document every single thing that has happen between the tenant and the landlord. Make sure to take pictures of every part of the house before the end of your lease and keep all records of what you replaced/fixed before move out. To anyone wishing to move in one of their homes run as fast as you can in the opposite direction. keep in mind when you sign their lease they make up their own laws that do not follow the state statutes. DO NOT RENT FROM THEM!!!
Waypoint Homes Reviews & Complaints
I submitted an application for a property through Waypoint Homes. With the application I attached copies of my, US Driver License, Social Security Card, a Recommendation Letter from one of my creditors and the last two paystubs for the verification of employment. Received a call on a Friday late in the evening around 6:30pm from a leasing agent with Waypoint Homes named Anthony telling me that they will not process my application due to my paystubs not having a pay rate on them. I explained to Anthony that the company that I work for do not put pay rates on any of their pay stubs so could he fax an employment verification to my job to verify my income. He then told me no that they don”t do that because anyone can say I work for them. Next Anthony told me that I had 48 to send him a copy of my last two tax returns or my application will not be processed. I then asked him if he could give me time until Monday due to it being a late Friday evening after 6:30pm when all the IRS offices are closed after 4:30-50pm to obtain copies of my last two tax returns and he then said I have 48hrs to email it to him or my application will not be submitted. Then I called to ask for a refund since they wouldn”t submit my application and they refused several times. I”ve spoken with five different customer service representatives at Waypoint and each one of them we”re extremely rude and displayed horrible customer service towards me. I asked each of them for the direct number to Waypoint Corporate Office and they wouldn”t give me the phone number nor the address for me to contact Waypoint Corporate Office. This was by far the worst experience that I”ve ever encountered with any type of customer service. I wouldn”t advise anyone to conduct any type of business with Waypoint. Waypoint as a company are very unprofessional, complete scammers and possess the worst customer service skills ever.