These guys are liars and will rip you off every chance they get. There’s a reason they have an F rating with the Better Business Bureau (bbb.org/losangelessilico…) Beware of this company and any promises they make you! My ordeal started with a friendly customer service agent named Jasmine. She gave me a good quote and was able to beat all other competitors’ prices on my move from Los Angeles to Portland. I requested that my belongings arrive in Portland within 4 days. Jasmine said this would be no problem and that it could be as little as 2 days. They picked up my belongings on a Monday. She told me I could expect my belongings to arrive in Portland on Thursday, and at the latest Friday. The estimate they gave me was for $1050. Midway through packing up all of my belonging, they told me the actual price would be over $1400 based on the volume of my stuff. I expected this might happen so I wasn’t too upset. When I got to Portland I was eagerly awaiting my things, but Thursday came and I didn’t hear anything from the moving company. I called them and they said my things hadn’t even left LA yet. When I told them wasn’t acceptable they told me that I must have been mistaken and that there was no way (for the price that I paid) for my things to move from LA to Portland in 4 days. They put the manager/owner on and he told me they weren’t contractually bound to deliver my things in that time frame. He never introduced himself and was a complete a*, at times verbally abusing me, yelling, telling me I was delusional, and hanging up on me. He even told me I was welcome to take him to court, and that he would hold on to my things while the court case played out. He told me I could pay another $2000 if I wanted my things by the weekend. He told me that if Jasmine did indeed say I could move my things in 4 days, then he would fire her. .
This complaint and/or review was posted on HolySmoke.org on 03:04 am, May 17, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/west-coast-vanlines-review/.
The reviews & complaints posted about West coast vanlines was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about West coast vanlines as per Section 230 of the Communications Decency Act.
Be an Informed Consumer
An informed consumer is capable of making sensible decisions, gains insight about a business prior to an interaction or transaction. Our newsletter provides resources and information that informs you, the consumer. of such things as consumer rights and protection.