I called service center to make an appointment to change oil and filter for Toyota Camry. Oil change is included in service. I was very specific with scheduler that I spoke to. Because I couldn’t take the car for oil change I asked my 18 year old son to take the car. When he got there Jorge, the technician that took his car, told him that car needs a lot of service and is mandatory. 18 year heard ‘mandatory’ and told him to go ahead and do the work. I got the bill for $356 for the ‘mandatory’ work done on a 1 year old car. Calls and emails to service center produced nothing as manager said my son signed on it. They saw 18 year old coming and tricked him into signing to do work on the car that’s optional, like, wheel aligment, minor tune up and other stuff I don’t even understand! I am staying away from this dealership. I would never support any business that has technicians take advantage of people and managers who back up their employees. Managers probably taught employees ‘how’ to do this.
This complaint and/or review was posted on HolySmoke.org on 21:57 pm, September 14, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/westchester-toyota-service-center-ny-review/.
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