Western Union Holdings Inc.

Western Union Holdings Inc. Review

Reviews: 7


Total views: 4019

Published: 08 June 2018

Posted by: Anonymously

I made an online transfer from my bank to a family member. The funds were deducted immediately but I later received a notification that the transfer was unsuccessful and that the funds would be returned within 5 to 7 business days. Three months later, despite daily phone calls and emails, the funds have yet to be returned. I was asked on several occasions to prove that I had not already received the refund and was compliant. I only receive emails saying that my case has been “escalated to the relevant department.” When I phone, I ask to speak with managers and anyone in this so called department. Everyone is mysteriously out of the office or unreachable whenever I request for them. I lose an hour a day on the phone and in the end only get an operator name and number, and told that someone will phone me that day. No one every phones, of course.

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