I made an online transfer from my bank to a family member. The funds were deducted immediately but I later received a notification that the transfer was unsuccessful and that the funds would be returned within 5 to 7 business days. Three months later, despite daily phone calls and emails, the funds have yet to be returned. I was asked on several occasions to prove that I had not already received the refund and was compliant. I only receive emails saying that my case has been “escalated to the relevant department.” When I phone, I ask to speak with managers and anyone in this so called department. Everyone is mysteriously out of the office or unreachable whenever I request for them. I lose an hour a day on the phone and in the end only get an operator name and number, and told that someone will phone me that day. No one every phones, of course.
This complaint and/or review was posted on HolySmoke.org on 01:51 am, June 08, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/western-union-holdings-inc-review/.
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