Purchased a Demarini Voodoo Paradox bat for my 14 yo son to use for summer ball at a price of $249. He used it in about 10 games and noticed a crack in the barrel of the bat. After noticing the crack we also noticed a difference in the sound after making contact. The crack was deep enough to get a fingernail in and was about 2 1/2″” in length. It is shallow in one end and gets deeper as it nears the end of the barrel. To help identify the crack I placed a piece of tape over it to help the inspectors find it quickly. We returned the bat to Demarini. Two weeks pass and we get the bat back. The same bat we sent in with a letter from Wilson saying they cannot find any damage on the bat and that their R&D department has established that the bat is functioning as designed. Really? The store where I bought the bat had 5 guys look at it and all clearly identified the crack and said they would send the bat back. But, Demarini denies my warranty claim? Ridiculous customer service.
This complaint and/or review was posted on HolySmoke.org on 09:41 am, July 19, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/wilson-sports-review/.
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