We purchased windows from this company about 10 years ago. Bad move. The windows are poor quality and the installation was absolutely horrible. The flashing and the channeling around the windows was done so poorly, I had to add caulk to the corners to close the gaps and the caulking they did do was done with a substandard caulk that never cured correctly and literally “”washed”” off the house creating white streaks under all the windows. During the installation, they broke out our old windows and left shards of glass inside and outside the house for us to find for months (fortunately our young children were not hurt). Ever since then, every attempt to engage them has been met with rude and unprofessional people. They offer no help to resolve problems and will not even engage another contractor we recently used who replaced our roof and broke one of our windows. He and my wife both were rudely treated when calling the office to try and find replacement parts for the window. The woman on the phone indicated that since we had no receipt she couldn’t help us and it wasn’t their responsibility to keep records for customers. How these people continue to be in business baffles me. STAY CLEAR! .
This complaint and/or review was posted on HolySmoke.org on 11:26 am, March 10, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/window-whole-salers-inc-review/.
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