Bought their 12 bottle “Mystery Red” selection. Of the 12 bottles, half were unacceptable. I’ve written them three times to return the 6 bottles for a refund (as per their guarantee). So far, no response. With this kind of bad service, why would anyone do business with this company? Bad products, worse service. I’m better off shopping at my local store. Avoid www.wineinsiders.com
Consumer Reviews and Complaints
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This complaint and/or review was posted on HolySmoke.org on 08:42 am, February 11, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/wine-insiders/.
The reviews & complaints posted about Wine Insiders was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Wine Insiders as per Section 230 of the Communications Decency Act.
Wine Insiders Reviews & Complaints
DO NOT buy wine from wineinsiders.com. Their wines are terrible and their claim of ‘if you’re not satisified, we’ll refund you’re money and pay return shipping’ does NOT exist. 2-buck-chuck is 10 times more drinkable than the wines they sell, and I tried half a dozen before I gave up. All the reds taste the same – weak, old (not ‘aged’), woody (not oaky), sour and dull. The whites are just as bad. I didn’t expect much given the price points, but you can’t even make sangria or punch out of it. Their customer service is inept and frustrating to deal with, so don’t bother. Hopefully you got a groupon for them, because groupon will refund your money if you’re not satisfied.
Wine Insiders Reviews & Complaints
From the Groupon 5 year Anniversary offer I ordered 2 “Buy $75.00 worth of wine for $25.00. I purchased one for myself and one as a gift. When ordering I could not find any of these Wineries/Wines online. So I went by the few “customer reviews” to order. Not being able to find any information about these wines should have been my first clue that something was wrong. When I received the box of 6 wines (I paid a little extra) all 6 “cork seals” had the exact, unmarked black coverings. None of the wine bottles had back labels. We tried 3 of the wines and all 3 were so bad–almost watery. Furthermore, all 3 tasted the same even though from 3 different kinds of wine. All 3 had “blank” corks. All the bottles are the same green in one of two shapes. I really feel these wines are not legitimate. On the Wine Insiders website the bottles have a variety of colorful and marked “cork covers”. The bottles have a variety of colors and shapes. I feel super cheated. I order from “Lot 18” normally and they are an example of legitimate wines and bottling.
Wine Insiders Reviews & Complaints
I have emailed, I have called, I have returned their mailers and asked repeatedly to be removed from their mailing list. They continue to send me mailings at my work address which I did not authorize them to use. Do they seriously think anyone will continue to buy their products when they blatantly ignore repeated requests not to be bombarded with mailings?
Wine Insiders Reviews & Complaints
I joined the Wine Insiders Member Club after using a Groupon last year. It was explained that I would receive a shipment of reds every 3 months. I just checked my email and another shipment is coming in the amount of $170.48. I only received my shipment the beginning of June and still have 6 bottles of wine left. When I called I spoke to a representative who told me this is my summer bonus shipment. Well if it is a bonus shipment, I should not have to pay for it a) and b) I did not order it and it was not indicated in the membership agreement. From my email with tracking #, it has not yet left the warehouse. I asked her to intervene and she said she would see what she could do. She should just contact her shipping department and have them pull the order. I haven”t even paid for 2nd quarter”s order and am being billed for another order. The tracking # is 1zt695t1a808818414 and the order # is [protected]-7308. I do not want this wine. Please pull this shipment from your warehouse ASAP.
Wine Insiders Reviews & Complaints
I just received my 30 bottles of premium white wine and in this order you shipped me 6 bottles of rose wine Since I ordered all white and do not drink rose I am very disappointed for the first time as I have ordered many cases before and had been sent what I ordered and was pleased with the wine you sent. Since you guaranteed satisfaction. I wonder how we solve this Thank you Ron werle
Wine Insiders Reviews & Complaints
I ordered a case of wine on 12/15 and it still hasn’t even shipped as of 12/19. They promise to send a shipping confirmation 24-48 hours after you place the order. I reached out to them via e-mail on 12/18 to find out what’s up and I get a stupid canned response: “Hello! For orders placed 12/16 or before, please allow 24-48 hours to receive your shipping information…” I will never order from them again. Now I have to go out and purchase wine for my upcoming Christmas party because there’s no way they will be able to ship it to me in time.
Wine Insiders Reviews & Complaints
I ordered a case of wine through travel zoo Kaucher for wine insiders. I was excited to receive my box to labels were peeling off the entire package was covered in dust the box was full of dust I had to clean all of my bottles off. The first bottle we opened had definitely turned. It was so bad I could not drink it. I called customer service and they said they would put a credit on their website to replace the value of the bottle which was $10 shipping was also $10 and they refused to cover it. I called and spoke with someone that refused to cover the shipping even though it’s not my fault that they sent me crap wine They refused to cover the cost of shipping. I told them if they didn’t make it right I would just dispute the entire purchase with my bank. They said they would not pay for shipping one bottle of wine to me but they would pay for me to ship the entire case back to them. They are a terrible company to do business with. If you decide to buy from wine insiders understand that you will have to live with what you get whether it is spoiled or damaged. They will do nothing for you
Wine Insiders Reviews & Complaints
I ordered for the first time approximately two weeks ago. I got a coupon mailer and ordered the 6 bottle mixed case for a dinner party /wine bar. The wine was less than drinkable. When I contacted the customer service, they told me to send the wine back-I asked how could I do this, the bottles were open so my guests could sample them. I was given the run around put on hold for 10 minutes to be told no refund unless the wine was returned. The coupon in the mailer clearly states 100% NO RISK MONEY BACK GUARENTEE. I never had such a bad experience as this and embarrassing as my guests clearly didn’t like the wine and I had to go out and purchase more to salvage the evening and my pride.
Wine Insiders Reviews & Complaints
I ordered from these people and put my card to pay. I cancelled my membership and they continue to ship when I did not order. I have opened a second case now with AMEX. I have sent email after email and called but get no positive results. I think these people are crooks and once they have your cc they will bill and ship to you. You will need to refuse the shipment and contact your cc company. DO NOT ORDER FROM THESE PEOPLE UNDER ANY CIRCUMSTANCE.
Wine Insiders Reviews & Complaints
I ordered wine on May 3rd & it’s June 12th & still have not received shipment or any shipping info!
Wine Insiders Reviews & Complaints
I purchased 2 Groupons…worth $75.00, used both on line to purchased 2 cases of wine but only 1 case was delivered. I called them October and they state they only have 1 order in the system. But both certificates are invalid for use now. They could not find one of the orders which I have a email confirmation and states they would have a supervisor call me. No one has called and it’s November now. Don’t think I will use them again. Think it’ll be cheaper just to go to Trader Joes or Bev Mo…less of a hassle. I won’t waste my money on this again.
Wine Insiders Reviews & Complaints
I purchased a case of twelve (Johns world tour) bottles of wine.The promo code #SM148 said two bottles each of the selected wines (all imported). When I recieved the case there were only two of the described wines. Then it gets worse. I returned the wine at a cost of $47.87. They said they had not recieved the wine although I had proof from ups including who signed for the returned product. If you go for their trial offers STOP THERE. These people are not to be trusted.
Wine Insiders Reviews & Complaints
I purchased a wine club membership for my wife for a Christmas present. Both of us were pretty excited about it. I received a confirmation email on my order. After 50+ days, we did not received anything, so I called them. They claimed that they didn”t receive the order. Every person I spoken to had a different excuse. They were unapologetic. Furthermore, the primary person that was responsible for the order was pretty rude. I would not do business with them again. I looked over at bizrate.com and it appears that their service is going downhill. Unfortunately wineinsiders will not let me rate them on Bizrate! Buyer beware! … Better still, look somewhere else!