After originally finding wix about five years ago, I began using the site to build brands an companies for my clients, using wix as the platform an subsequent host however after I got a complaint from a client that his entire site was a templet I began to investigate… I began with a review of wix toc, not noticing prior (understandably they change) but there were several clauses strategically drafted within the toc which essentially explained wix owns everything including the right to “use” your platform or for those not familiar in other words… Wix is saying if you build it and we like it we can and will and do take it (steal) your platform, wix vontrols your business and also steals sites, the look, the feel and most noticeably the content. I embarked on a mission which took place over a year… My boyfriend an I created a massive number of start-ups, all unique as its our business. We backed each business up and copied the contents which we deemed proprietary by means of another source and used as content on the wix sites, low and behold as we watched we began noticing that every good idea was popping up online, now this is even after domain name searches that took us in some cases days to generate. Totally unoque but only used in creating wix sites for example our endeavor jewelmi… A local jewel3 business commissioned us to build a site that delivered jewelry to customer blah blah… We searched an searched and no jewelmi.com. So we held ot on godaddy went to wix executed a marvelous site no bs after building it and not publishing we let it sit for (1) day.. We then did a search and sure enough jewelmi.com popped up.. Did it look exactly like our site? Yup. Did it offer same services? Yup. Was it a wix site? Of course… We were so devastated wix was just another fraud. We contacted the address lol it was in the virgin islands how convenient. So it triggered us to investigate further… We found five sites completely ripped off down to the wording of our content refurbished with a twist an offered as a base templet online. They literally sit an watch for ideas re recreate and pull the rug from under you. Here is another thing… The contradictions, spelling errors and inconsistencies in their policies are almost laughable. Privacy, copyright infringement and theft period. How the hell can you just claim you own someones hard word simply because you have access based on trust… Guess we can ask bernie madoff, allen stanford an every other munipulative souless individual. Keep hard copies with dates of your work, they claim ohh well we will say this and whats not enforceable doesnt apply but the rest does… No its [censor] theft!
Customers reviews and complaints
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This complaint and/or review was posted on HolySmoke.org on 19:27 pm, April 16, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/wix/.
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Wix Reviews & Complaints
Bad software and always lagging. Worse is after we proceed to terminate its service – they continue to charge our credit card, in which after that we had to proceed to ask for the refund. And then they still proceeded to charge us a SECOND time. I don’t recommend to use Wix, its not so great of the software, especially if you are going e-commerce, i can’t understand how anyone can live with their sluggish platform. For your information, they did refund us but I still lost money due to exchange rate or bank charges – its ridiculous! Bad experience. This should not happen as once termination is submitted no charging should ever take place again, even more so that they store our credit card info. It is lucky that I check my statement bills to identify this problem else we would never known this had occurred and wix would have simply pocketed our money without our knowledge.
Wix Reviews & Complaints
Beware of wix selling & false advertising practices: When you subscribe to their yearly unlimited premium plan, their website says that you get 2 free premium apps which are site booster and form builder. I only used the site booster and I was just charged a total of $9.90 for 2 months of service ($4.95 monthly service charge). Nowhere in their advertisement says that there will be a monthly charge at all for the service and that is why it says you get it for free with your subscription. This is clearly, false advertisement! As of now I have cancelled my subscription for the site booster so I won’t get charge again. When I called customer service about this was told that you only get a credit for the first month of service. Again, nowhere that is mentioned. They issued me a credit for this charge. I wished that I haven’t paid in full up front as is required for the year for the yearly subscription for their service. As of now is “wasted” money since I can not get a refund for it and is paid until it expires for the yearly service. As of now I am looking for another company to design my website with and won’t be using wix anymore. I also haven’t finished designing my website completely yet.
Wix Reviews & Complaints
Beware of WIX. They will offer “free websites” and in order to start a free website, you need to set up an account. The email you use will immediately starting getting tons of spam that the privacy policy is not real specific about or identified in consumer friendly language. You must also forewarned that your “free” website will be used for more behavioral targeted marketing by the people you use your website. Free is not free with this company. Read other reviews on Facebook. They will take over your business with aggressive marketing spam and really do not try to be transparent about the deluge of marketing or interference your business will need to deal with.
Wix Reviews & Complaints
Both my Wix mailbox and my Wix website have been down since April 8, 2018. Although I have submitted three tickets, nothing has been done to correct the situation. I finally got a Wix support phone number, only to learn it is down at present. My first ticket should have initiated an investigation by Wix into my mailbox and website. Instead, I find myself on a wild goose chase while my online customers think I am out of business. You call this Support?
Wix Reviews & Complaints
Buyer beware- they are engaging in slam marketing. They automatically renewed by annual charge (it doubled) I have not used the service one time and got charge for a second year for a Website i never built. Shameful- and to add insult to injury they had behind a curtain of automated communication so you cannot talk to anyone…everything is done via a mind boggling make of email and web based communication options. There is NO complaint button.
Wix Reviews & Complaints
Company Billing / Customer Services Practices are ridiculous. They supply a phone number of a recording that directs you to the website. No human assistance available. We have tried to cancel our account since 2017 and continue to have issues with this company. They have now charges us close to $1, 000.00 and since we are unable to speak to someone nor able to successfully cancel this on their website, we have to simply deal with their charges that change depending on the year. We have recently been charged $516.85 for services that were neither wanted nor used. Please proceed with caution if at all with this company.
Wix Reviews & Complaints
Company Collapsed. closed the debit card associated with the account on Dec 2nd 2019 never gave them any other payment information. Dec 26th, Jan 1st, 10th, and the 28th they kept charging that same canceled debit card which kept kicking back insufficient funds until Jan 28th with a yearly $156 charge to a debit card that does not exist. for over an hour they kept playing roundabout on their customer service line until hanging up on me without confirmation of what they said was a refund and cancellation of the entire account even though the website was trashed. their website system refuses to allow you without a million clicks to close and cancel an account and they get defensive over accusations of fraud. accuse you of swearing. and ultimately hang up with no resolve. they must be investigated because they should not be allowed to do business.
Wix Reviews & Complaints
Danx a so called Wix product specialist confirmed by email (see below) I would get a full refund. I cancelled my plan the same day. I have sent numerous emails chasing up my refund, I only received replies refusing my refund. A disgraceful service. Image 1 Danzey (Wix Support) February 11, 2018 8:49 AM (UTC-05:00) Hi there, Thank you for contacting Wix Support. To ensure that our users do not experience an interruption or loss of service causing their site to go down, most services are set by default to auto-renew. This renewal was first attempted 10 days before your Premium Plan’s expiration to make sure that payment was made on time. You can read more about it in our terms of service section 5.3 under Subscription Auto-Renewals. Wix sends a notification email to users 14 days prior to the renewal of a yearly plan in order for them to decide if they want to continue the use of the premium or to cancel it. If they cancel on time they are not charged. The renewal date of a yearly Premium Plan is 10 days before the anniversary of the purchase date (the exact date is shown next to Renewal in the subscription details.) If you do not want your plan to renew, make sure to turn off the auto-renewal before this date. Please check all mail folders including any spam folders you have. Our 14 day trial period only applies to the first 14 days after the initial purchase, not a renewal. However, if you’d like to apply for an exception, please cancel your premium plan and reply to this email within 72 hours to confirm for a courtesy refund request. = Canceling a Wix Premium Plan Thank you for your cooperation and we await your reply. Danz – Wix Product Sp
Wix Reviews & Complaints
Following being unable to get my invoice reconciled and being cut off from my business email, I want to take my business away from Wix. I am advised that the Domain cannot move until 60 days have passsed. Therefoe, I need Wix to update the forwarding of my .com domain [held by Wix] to my .com.au domain [held by Big Daddy. Despite undertakings on the phone, this has not taken place. See attached. I need someone who is literate in the operation of Domains to contact me urgently and resolve this.
Wix Reviews & Complaints
Four years ago my wife and I utilized Wix to build a basic website for her acting profile. The Format was difficult, the tools overly complicated, and overall vastly inferior to other platforms such as Square Space. We stopped using their web design service about a year. Fast forward, we have moved to another area of the country, new bank, new credit cards, new address, new everything. We’ve been at our current address and banking for about a year now. Yesterday, inexplicably, we notice a charge of $250 to our bank account–the listing on the charge? Wix. How on earth they hacked into our current bank account is disturbing enough. What’s more concerning, is: if they have the capability to track down our banking info, what other breaches of personal privacy have they perpetrated? Our banks fraud department is investigating them. Please spread the word: this is a dangerous and fraudulent company–DON NOT GIVE THEM YOUR PERSONAL INFORMATION.
Wix Reviews & Complaints
Had premium “unlimted” plan. Could not do much with “unlimited plan. Paid quite a premium for it. Had to upgrade if I wanted “features”. Upgraded at a price. New plan still useless. Refund policy states refund within 14 days if you cancel plan. Upgraded plan was cancelled same day it was upgraded to. Requested refund. Refund denied for NO reason. WIX got double premium, and I still had USELESS website. No customer service. Absolute SCAM and disgrace. Cancelled my credit card as I noted that there are hundreds of people complaining that WIX continues to debit cards, even after plans are cancelled.
Wix Reviews & Complaints
Having looking into needing a website for myself, WIX somehow keeps popping up all over my ads and won’t stop like I’m being under surveillance. Besides WIX’s spammy way of advertising to you, they won’t stop even after you joined. Kind of creepy but I guess common these days. I did sign up for their paid plan, but their service was not impressive at all. With all that money they spent spamming you, they could at least improve their product but no. You’re getting a cheat website that you throw on a template for that everybody else is already using and nothing unique about it. I’ve already requested a refund, and they are refusing to do so after a week of contacting them.
Wix Reviews & Complaints
Having recently bought a plan from wix, which included a free domain name, they automatically sent me an email inviting me to buy one – instead of telling me that i could have had a free one instead. I bought the name thinking that is what I should do, only to find that I could have had it for free as part of their package – now they will not refund me – saying i bought it prior to their package – however, I did not and I believe this is a marketing play to get more money out of people. If this is not rectified, I would like to know how you cancel your package etc with them – are their terms and conditions under internet buying? unhappy customer.
Wix Reviews & Complaints
Hi, my name is bill kavvadas, when my name is googled the search shows my name affiliated with Australias best fighter, I have nothing to do with this, and when the site is entered nothing shows. Could you please arrange for this to be removed as it is somewhat embarrassing. You can find the link here https://www.google.com.au/url?sa=t&source=web&rct=j&url=http://emmvee.wix.com/australiabestfighter&ved=2ahUKEwiOzLK8iODcAhXCF4gKHYNLB9QQFjAEegQIAhAB&usg=AOvVaw1wMABpVJwoVDaN_2SA8lAC
Wix Reviews & Complaints
Hi, Our website (www.empiresknight.com) has been hacked, our email ([protected]@empiresknight.com) has been compromised. Our password to access our wix account has been changed. We have reported this to the Met Police, they are investigating, they have requested from us, in writing documented reports from wix to add this. (date place any data with regards, last access and last passwords changed anything supporting the investigation) Police ref:5621432/19
Wix Reviews & Complaints
Horrible. Slow, inability to make simplistic changes to website, tons of upcharging to do anything of use. Basically, garbage company; garbage product. This is a pathetic company worthy of being shut down for its terrible service – of course there is no ‘customer service’ contact of any kind available either. Just like other dirtbag companies (AT&T, Comcast, Verizon, and so forth) this dirtbag company does not provide any ‘real’ support contact information whatsoever. WIX is a good example of the worst kind of business practice.
Wix Reviews & Complaints
http://www.wix.com/gestfinancial/investments and Francisco Cardenas of Spain are FAKE. This scam artist is Amit Raisurana and has been poising as a consultant for MCC Consulting AG. I do not know how many identities this guy has, I know however that my clients have been provided by FAKE, INVALID, and FABRICATED bank guarantee issued and MANUFACTURED by this Francisco Cardenas. HSBC London has requested authorities to question Cardenas of http://www.wix.com/gestfinancial/investments. One of my clients LOST 600.000 because of FAKE bank guarantee. Cardenas is no where to be found, and does not answer his phone. BEAWARE this fraudulent person.
Wix Reviews & Complaints
https://www.snowwhitesamoyeds.com is fraudulently using photographs stolen from other Reputable AKC Breeder webpages. At least three of the photos have been identified by myself and two other breeders and the web page owner has been asked to remove them. He refuses. in a “chat” session earlier this week, before I revealed that I own the dog on one of his pages, he told me that the dog, a male, was the mother of the puppies he had for sale. I then informed him that my AKC Gold Grand Champion, pictured with Best In Show ribbons, was neither his dog, nor the dam on any puppies. During the chat session he refused to provide any information on the dam, her name or registration number or a pedigree of the puppies until I agreed to send him the $750 for one of the puppies. Obviously because the dog is not a girl, not his and he does not have any of the information I asked for on her. I would be happy to provide copies of the “chat” session – and the other breeders and individuals involved would be happy to cooperate in any way necessary to shut this site down. After requesting that he shut the site down, he told me he could not get to a computer, however, overnight he was able to raise the price of the puppies he is advertising. So, therefore he did have access to remove the stolen photographs. This website is perpetrating fraud and trying to induce people to send money for animals they do not have. I respectfully request that the site be shut down, or if that is not possible that our photographs be removed from the site immediately. thank you for your assistance, Catherine Ibold EL-AL Samoyeds
Wix Reviews & Complaints
I agree that WIX is a scam pyramid website builder. I initially thought that I had a good website, then I discovered that there is absolutely no support. I telephoned in the past and scheduled a return call for support–returned call never happened. I was not able to customize my billing or receive accurate accounting on the site as promised and could not receive instruction on how to solve. The builder of my website would only give me some telephone number that was useless. I renewed my site (like an idiot) with a premium plan–stated analytics and SEO were included. Unfortunately–they took my SEO away–as well as my analytics, thy even took away my dashboard from my site–who is controlling this? WIX is a disreputable company offering products they will not deliver upon and then offer no support except for their dismal web support that does not offer real solutions or help in any way, shape or form. WIX, is extremely bad for a small business trying to make it, I feel they have tried to ruin my small business–there is no doubt in my mind that this is a scam organization, please proceed with great caution
Wix Reviews & Complaints
I am a graphic designer and I work with a variety of clients on their branding and web design. In the last year I used Wix as a web platform for over 8 clients. I just went in to check my credit card bill which is something I don’t do as often as I should and it turned out Wix has been billing me TWICE for each project. They are also billing me again for items I already paid for. For Instance I paid for 2 year domains last year and they are billing me again this year. I just discovered over a 1000 dollars in FAKE Charges. I have written to them and will be contacting my bank very soon. I am LIVID.
Wix Reviews & Complaints
I am about to ditch my account here. VERY frustrating!!! And, I’ve paid for the pleasure of receiving this lovely gift from Wix, where they provide ZERO humans to troubleshoot their underperforming product. They are aware of the many, many, many known issues and problems that are systemic and apparently, never ending!!! AUGHHHH! Its the gift that keeps on giving. I’ve been working on my new site nonstop over the weekend. I thought the sluggish nature of the site would improve after I upgraded to premium, but no. It actually became slower. Not only is it slow, it just stops responding. Freezes. It changes formatting and omits items. And there’s no end to it. These issues compound at such a rapid rate it’s beyond comprehension as to why they are offering this product as a paid, self-serve, service at all. Feels like a bait and switch. When searching for help, all one can find is volumes of Wix help pages which are found via web searches, not on their site, where their advice to combat these problems of ‘Clearing the cache’ works for about 5 minutes then the cycle continues, is a joke. Moreover, they make it Very Difficult to find help, if you can call it that. Lots of suggestions that loop into more suggestions that do not resolve the issues. At some point down the line, I was offered a ticket to get help when they get back into the office; but wasn’t able to finish it due to my attempts to gather screenshots to send along (as suggested) where I had but another issue with the site. Had to reboot… It’s ridiculous. There is no competency in the product or the company if you can’t use the product as offered and can’t get resolution and/or to a competent human being at the company. If your company is aware of the systemic problems (which by simple means of a web search will show Wix is), then put roadblocks in place as a means to keep your customer base from reaching you or resolving these known issues, you are deliberately and knowingly defrauding people. This is negligent. Dodging responsibility by making it difficult for users to talk to/contact a company expert for a resolution to issues that originate with the corporation, are known and systemic to the corporation while accepting payments is really unconscionable. Shame on you. As I’m writing this, I’m thinking maybe this isn’t the best sign when I’m looking to project a stable business image through their product. This business model, Wix is actually performing (not purporting and advertising) isn’t demonstrating a viable or dependable product where my future earnings will be secure. I’m just starting out; so I can’t carry an entity that’s not up to par. Very disappointing. Totally unacceptable. I feel jacked. Essentially, I paid Wix to complicate and delay my business site, usurp all of my free time and raise my stress levels. I am NOT HAPPY. What kind of 1990’s compression BS is going on there in Wix-land???! Seriously? I’d be better off making flyers and handing them out. A resolution? For their product to work; to take responsibility for being a douche of a company and a douche of a human being who made decisions resulting in a subpar product and service (being aware of all these problems and doing more to shield itself than serve its customers is a douchebag move, you know who you are.) Perhaps step up and compensate users for their wasted time and money; show some goodwill, be decent. I won’t hold my breath.
Wix Reviews & Complaints
I am business owner and have a Wix site, Kickd Ax Chai, I am wanting to drop the subscription that i have now we pay 39.90 a month and our sales are down and i would like to drop it to a smaller plane, of the 20.00 dollar a month plane, could you please help me with this, i have tried to find out where to go to accomplish this, and also would like to change the payment source, please contact me at, kickaxchai @yahoo.com, Thank you
Wix Reviews & Complaints
I am not even talking about the noumers bugs I had to deal with. The automated costumer service is never willing to send a human response. All I ever get from them over ther course of dozen of emails is pre-prepared paragraphs with the sole purpose of covering their asses and keeping their money safe. They will never admit a bug, only “we are sorry you are having diffuclties with our platform”, they will never give any sort of compensation for time, or money lost over bugs and melfunctions in thier platform. I would seriously advise anyone wanting to open a shop with wix to not do it. You will only get headaches, time lost, money lost, and hair loss. It might look easy and fun but in practice? Wix is not the place to set up your store. I would only consider wix to open a one-page gallery of my excrements.
Wix Reviews & Complaints
I attempted to build a website. I thought the site was pretty good, however, there was absolutely no customer support. No phone number no nothing. I googled “wix.com phone number customer support”, but the only thing that came up was numerous other people who were unsatisfied with their lack of technical support. I was forced to email them and got a response back directing me to their FAQ section. Well, I read that and it didn’t resolve my problem. Otherwise, I most likely wouldn’t be calling. The attempt to resolve my problem was really not well received it seemed. I emailed them back asking if they had planned on getting a number because this is what I was referring to with regards to my hesitancy of going with them. I never heard back from them after a couple more emails. They took no care in the world to satisfy my concerns or to even attempt to sell themselves as a great company. Essentially, they just didn’t care. If you google their name with the words “scam” or “complaint”, you will pull up numerous other complaints. I would very strongly advise going with someone else. There are plenty of other companies to waste your time dealing with these folks, particularly when you have to email back and forth to resolve a technical difficulty? THINK ABOUT THAT! That could take days!
Wix Reviews & Complaints
I bought a premium plan on this websote thinking it was worth it. It was not worth it. And seeming as it there refund policy is so short it was stupid of me to think it was. Wix are just money grabbers that dont care anout customers. I was only over the refund period for 3 days. They allow 14 days before issuing a full refund. But it took a little longer to realise that it was not worth it and ONLY 3 days over the refund period. Literaly nothing compared to the actual committed people that like abd use their product would they give me back my money. Nothing but a money grabbing site. Avoid at all costs.
Wix Reviews & Complaints
I called on September 11, 2019 to cancel this service. Billing for the next cycle of this service was on September 10, 2019. Reviewing my account today, I saw that the $12.90 fee for this service was debited from my bank account on September 16, 2019. I called Wix this afternoon to inquire about this fee and request a refund. The first person I spoke with, Jason, when I asked him directly if I was going to receive a full refund, said yes. This call was recorded so his answer may be easily verified. I was placed on an extremely long hold before a supervisor by the name of Antonio got on the phone and told me that I could not receive a refund, even pro-rated. I told him I wanted to speak with his supervisor and he said that his supervisor does not accept phone calls. He said that for security reasons he could only give me his first name and the ticket number is [protected]. This call lasted 44 minutes and 43 seconds and ended with horrible customer service. I would like a pro-rated refund for cancelling this service after the payment renewal date. This is extremely disappointing, greedy and poor customer service and business practices.
Wix Reviews & Complaints
i cancelled my wix account in 2017, the domain was removed in 2018… all good so far. …nothing until May 2019, then after a 2 year gap i noticed a monthly charge appearing on my credit card… …this charge appeared in May, June, July, August and september. Contacted my bank and reported this as unauthorised and put a block on further payments. However when i contacted wix they insulted me, refused to accept this was wrong and bamed me. wix told me i hadnt cancelled my account, so i sent them their email from 2017 proving i did . then wix claimed my account had auto renewed, despite email stating otherwise. then wix claimed i was using an app booster and hadnt cancelled that, despite fact i had never used it and besides had cancelled subscription and domain was removed. They refused to help in any way, were insulting and as of now my issue is not resolved. Unless they admit their clear mistake my bank will not refund these charges despite them being unauthorised and for a service i didnt even use. Probably my worst ever customer service experience. if i hadnt cancelled or had been using these i would accept it as my mistake, but fact is i cancelled and for some reason after a near 2 year gap they have started charging me for nothing. In my view this is somewhere between fraud and theft, if you or I did this as individuals we would be charged by police, simple as. Watch out people, avoid this company.
Wix Reviews & Complaints
I got my website in 2018 it cost me a lot of money to startup it didn’t work half time. Wix went on the 2/05/2019 and deduct R2552.05 with out my permission no account no letter to me to let me know what the fee is for the year. . I canceled the website because it didn’t work half the time didn’t bring any work in for my business in 1 year’s time. I go myself out to get business. I am struggling 3months now to get my money back into my account.
Wix Reviews & Complaints
I had an account with you a website and a domain with email address .. [protected]@gmail.com .. domain was http://www.mediationconsulting.solutions i have tried to log in today and it wont let me and also my gsuite [protected]@mediationconsulting.solutions has been suspended . I have no email to explain why and I cant raise a ticket because I cant log in ? Can somebody please explain this to me as I have paid for these services
Wix Reviews & Complaints
I had created a website with wix’s free web designer to prepare my site before I payed for a plan to activate it. Once I had, I selected the Premium plan ” Unlimited “. The description of the plan stated: -Unlimited Bandwidth -10GB of storage -Connect your domain -1 Video hour -Free domain for 1 year -$300 ads vouchers -Site boost app-$60 value -forum builder app-$48 value Once I had paid for this premium plan, I was not given my free domain, the $300 ads vouchers, nor was a domain connected. I had emailed support to let them know I did not get the full package plan. A support rep by the name of Einard had replied that I had to pay for the domain and sent me a youtube video how to purchase a domain. I replied to the email stating I had tried everything to get my domain and that the domain was free with the plan and asked this person to help me get it. No response was presented back to me. 2 hrs later i had tried calling Wix, the phone rang twice and was sent to a recording. The recording stated to leave a call back number but no option was given after the recording to do so. I had tried to call back 45 minutes later and this time the phone did not ring, it went straight to the recording. At this time I am furious and emailed Einard back and told this person to cancel my account and put the money back in to the account with a full refund. 12 hrs later I get a response by email from a support member named paige. She had told me that the domain was free and I had to pay for the connection of the domain. She had also told me that if I wanted to cancel, I would have to do it online. I had told her that I will not cancel my account online due to the fact it could be foreseen as forfeit of a refund and told her to give a full refund and failure to do so will lead to legal repercussions also I informed her that the connection of the domain come with the package I purchased and sent her a screen shot of the plan I purchased along with the conformation of the purchase. I had emailed her to cancel my account and give me a full refund which by law is legal, an email is foreseen as a legal document as a legal binding contract. Today I received an email by a support rep named Chris stating I have to pay for the domain and that I could cancel by doing it on the wix website. I am going to press this issue and file a lawsuit for fraud and false advertising.
Wix Reviews & Complaints
I had made a request to ask for a refund and was hopeful seeing that I was only one day over the 14 day period and the fact there was an option to send in a request after the 14 days. I called shortly after and the reply I got was that takes 20 business days (a really long time to wait when trying to get a business going) so I waited and finally had to request a call again and the customer service rep kept cutting me off every time I tried to explain the reason I’m asking for a refund saying that she needs to check with the billing department who was then closed. She did follow up with an email, however it was saying that I was outside the 14 days and they can’t make exceptions and can’t issue a refund. Each time I emailed telling my story of why I was requesting a refund I would get a different person replying with the same message. It’s so hard to correspond when you can’t talk with the same person. I may as well talk to a robot. Why have an option to request a refund outside the 14 days and make me wait 20 business days if they can’t make exceptions? Very frustrated and this whole experience is very un-personable.
Wix Reviews & Complaints
I have a serious complaint to make about WIX support services. I am fed up with being abused by WIX staff. I have paid for support and instead of getting it your WIX staff send me the information I already have from the help files that I have already read otherwise I wouldn;t be contacting support, and when I escalate the matter your staff are abusive and refuse to help me. The most recent abuse comes from Glenn who refuses to provide the support I need and accuses me of not providing information when in fact I have provided all the information. I have paid for support. I want a) That you solve my problems in future b) that you change your behaviours towards your customers and start treating them with respect, or c) I want my money back. Failing that I will sue you for mis-selling your products and services. I require a prompt response.
Wix Reviews & Complaints
I have been waiting for two days for the advance team from WIX to contact me to sort some issues with arrangement of images on my website and no one has contacted me yet. I have paid for a year subscription of a website that I can not publish because he does not look organized and professional. Date of the issue: 16/02/20 Wix Request: [protected] Desirable resolution: resolution of the problem today if not year subscription of a wix premium plan for free.
Wix Reviews & Complaints
I have had my account suspended. This was whilst my account was deleted as i was taking a break. During this time one guy who said he worked in defence tracked me on instagram and i felt storked and threatened. He asked me for pictures and i blocked him. Only to find out i know cant login. I am an educuter and a child therapist. Never any more than polite to men. I would like to find out why and if i need to be worried about my saftey online. [protected]@hotmail.com. [protected] Jay Dsouza I have the right to know what happened. Kind Regards JAY
Wix Reviews & Complaints
I have logged tickets, tried to find ways of contact also. User name: clearmindhb I noticed the issue the past few days. +44 [protected] this is my contact number To know exactly what I mean, please just compare my editor view to the live site, then try the live site on different devices. I cant wait any longer for this to be resolved as this is my business, which will lose me money daily. Please resolve this quickly, Thank you
Wix Reviews & Complaints
I have purchased a year subscription to wix for website, payment, and online booking for my business. I am unable to use these services due to wix error. When I call customer support I am placed on hold for hours at a time with no support or customer service rep available to help. A waste of money and time. The customer service reps that do place me on hold or transfer my calls are extremely irritated and irrational. They will discover my call or again leave the call on hold for hours at a time. As a business owner this is a complete waste.
Wix Reviews & Complaints
I have purchased my website from you as well as two email address, and I am being charged for them, however, when I send, or someone else sends an email to me at the .com email addresses I have PAID for, it returns saying ” email address does not exist.” What is UP? Please correct ASAP. And why is the so many negative, and very few positive comments on the web regarding WIX, especially your customer service??? Donald Anderson Website: resortsolutionsinternational.com
Wix Reviews & Complaints
I have purchased via online the website that Wix has hosted. It is a payment done on a month to month basis. i have the receit proving my first purchase on the 29th of september 2009. My credit card summary shows deduction of money made by wix.com starting from the 25th of september. Two or as many as three times deducted at the same day, and a couple of times at other dates in the same week!! I have complained but received no answer! My phone number is 604.780.3045 and my email is [protected]@yahoo.com I am located in Canada. Regards, Sermin
Wix Reviews & Complaints
i have written to WIX regarding this [protected] times.. .NO SOLUTION my site is not in english, and cannot set it up any different way, half in another language and half English, and I have not been able to use my site for 4 months because of this reason, and they got payments from me. First they need to change this disaster, and then they need to reimburse my business for the 4 months that they chose not to solve this crisis!!! SOLVE THIS NOW! I do NOT recommend anyone uses WIX and, this way you get no headache WIX you damaged our reputation, additionally you charged our company for this website platform and left us without help for 4 months now!!! I cannot use my website !!!
Wix Reviews & Complaints
I logged a ticket originally 21 May 2018 regarding an old account that I had created whilst employed with another organisation. As I no longer had access to the my email account to remove my credit card details and close the account off, I requested that I have the account closed and a full refund be made. After responses back and forwards from Wix support that they had found the funds in question and after proving my ID on several occaisions, I still have not had an outcome on my refund nor if the account is closed so that future autorenawals won’t be made. I have since lodged another ticket with a screen copy of my communications and am very dissatisifed with the ticket support process. I have attempted to call witin the time zone that the phone service message is on and have no success there either. I have left my contact number for someone to pick up the phone and discuss this issue, but have had no contact other that my original ticket was received and to let Wix know if I didn’t recognise the account. Hopefully someone will read this and get in contact with me to resolve the matter as it needs to be addressed. Have had no issues with using the platform, but am completely disasitified with customer service. It is now approaching mid June and I’m not satisified at all.
Wix Reviews & Complaints
I made a webpage via Wix and everything was working fine. But one day when I wanted to enter my webpage there was no access! Would like to mention that this page was a part of my business so it was very important to me. I immediately contacted Wix customer service and explained that I was not able to enter my website and asked them to check what was going on. They did nothing and said that my email was invalid! I used this service for two years and there never was a problem with my email! I told them how important that page was and they just did not care and said “Email is invalid”! These people are terrible, there is zero customer support and I’m so disgusted with Wix!!!
Wix Reviews & Complaints
I paid for 1 year premium service from wix.com back in June. I recently changed the style of my website and wanted to cancel the existing site and transfer the rest over to the new website. I found out that I have to pay for the rest. Apparently, you cannot transfer your old site to the new one. They tell you, you can. Truth be Told, THEY WILL ROB YOU! The customer service is HORRIBLE and do not aim to help customers. DO NOT SIGN UP WITH WIX.COM. SAVE YOUR MONEY AND GO SOMEWHERE ELSE.
Wix Reviews & Complaints
I paid for a premium package which was supposed to include the domain name. 7 months later they are trying to charge me for the domain name again. I have sent them their own email that says “connect a domain you already own.” That is LITERALLY the sentence verbatim – no asterisk, no proviso – nothing. Now they are telling me it is for a domain name through another registrar NOT Wix. I told them that they should say that then. I also told them that I don’t have another domain name and never have – so had they put that it had to be through someone else I wouldn’t have used that service in the first place.
Wix Reviews & Complaints
I paid Wix $194 for their premium package, based on their assurance that html would be available on their site in a few days. 28 days later, no html as well as other issues (them posting our unfinished web site!), no google, no anything! They have no customer service, don’t respond to email, and will not return my money. I noticed there were over 44, 000 hits on their complaint page. I wish I had seen that before I signed up. Wix is the worst company I have ever dealt with. Everyone burned by Wix should file a complaint with the FTC, it’s the only way these jerks will stop.
Wix Reviews & Complaints
I recently discovered that long after I canceled service and shutdown my web site, WIX continued to charge me for “site boosting” services. I went to the site to find a number to call, only to find that you cannot call someone from customer service directly. You have to request a call back from customer service via the web site. After requesting a call back, I received a call from someone whose language I could barely understand. I was put on hold by that person for 18 minutes. I then was transferred to another person who kept me on hold for an additional 15 minutes. After I spoke to the customer service representative he informed me that he could only stop charging me going forward and refund the most recent charges, and that his manager told him that’s all that he can do. I asked for the manager’s name and was refused. I asked for the customer service representatives name and was refused.
Wix Reviews & Complaints
I sent in an email request for Employment to babes west inc. No one ever got back to me. Then I got an email from someone Named lori smith saying they had called me numerous times and I have not Returned their calls. That is an out and out lie! Nobody has ever called me from this Place! I check my caller id every day and Not one call came from her or this company or anyone else involved with this Place, and no one at my home has taken a call from them or anyone involved with This place. So they are liars.
Wix Reviews & Complaints
I signed up for the wix plus music package $6.40 monthly I asked them to refund me due to the fact o could not understand the webpage it was very confusing. They refund me the same day I complained then I wake up to the amount deducted again. I contacted them to let them know this I spoke to someone name Denica in then asks me for my card number expiration date on card and three digit code of course I did not give her this because they would of scam me out of more money.
Wix Reviews & Complaints
I started wix 8 + years ago. I moved, forgot about the account, life went by, and recently I got back in there, and made a couple of websites. I use FACEBOOK to log in. However, now I have a business partner so wanted to give him my login info so he can do web stuff. My email and password are outdated, I don’t even have the email address any more that was used to originally set up the account. They have no one to actually call, I went through there auto populated responses and filed a thing to request my email and password change. They told me they can not give me my email and password or reset it because my name does not match my credit card. They never asked for a credit card. And this is all by email. They have asked me questions, I answered them, they come back at me saying I did not give them the information they requested. I truly gave them my information. I HATE WIX> I HATE HATE HATE HATE and will never ever ever recommend any one use this piece of [censored] aweful company ever.
Wix Reviews & Complaints
I use the free Wix to promote my books and writing blogs. For some reason, my followers cannot leave comments on my blogs or my books they’ve read, that I have on Smashwords and Amazon. Is this because I have the free version? I feel it’s important for people who may stumble on my website to see comments. I may be missing something, of course, since I haven’t been using Wix for long. But otherwise, a great and easy website to build. Thank you.
Wix Reviews & Complaints
I used them for hosting my domain last year, very slow service. They changed my account on their own & advertised on my site, even though they had no right to after several weeks I got them to stop that. I never renewed that domain or the hosting for I was very unhappy with the results. I have canceled the services & deleted the files. They keep emailing me that there is another file that to be deleted before they stop charging me! I have no domain left with that account, it is cancelled to, I have deleted my files & my documents on my account there. I have no phone number or help from them to see what they are talking about, & they keep trying to use my credit card info from last year to take money out of my account, so I call them common thieves. I am fed up with them harassing me, need a lawyer to suit them.