Woofdorf Astoria Lakewood Ranch

They dont know anything at all!

Reviews: 1

1 RATING
(1)

Total views: 97

Published: 10 September 2019

Posted by: Anonymously

I left my dog Cooper at the Woofdorf Astoria Lakewood Ranch pet hotel. Cooper is a very shy dog. She is as nice as a dog can be. Even if it is a small dog, I put it in the suite ($46.00) a day. I added the individual recreation as it was only for $20.00 and the group play areas seemed too difficult for her. I gave instructions to the person behind the counter about Cooper’s needs. I repeated several important things since the employee did not seem to pay attention to. The most important thing was that a particular cup was to be used for water. I cannot explain why but Cooper would only drink in this cup. I shouldn’t have trusted these fools and brought Cooper someplace else.
I asked a friend of mine to call the hotel every day and check up on Cooper because I would leave the country. The first day, the report was that copper did not eat or drink properly. This seemed normal because the change of environment can be at the root of these problems. But every day the report got worse. After several days without eating or drinking, I called to make sure the cup I had left for water was used. It shocked me to learn that no one knew of the cup. Things deteriorated. The following day I got a call from my friend. She disclosed to me that Cooper was sick. Cooper was fine when I dropped her at Woofdorf Astoria Lakewood Ranch.
My dog had a skin infection caused by Woofdorf Astoria Lakewood Ranch groomer that was very difficult to eliminate. I asked several times how this could have happened, but no one at the pet hotel could give me an explanation. The behaviour of the staff at Woofdorf Lakewood Ranch was shocking. I asked the Store Manager he got confused and after rolling his eyes up and shrugging, he said, it was just a dog and he would not take any responsibility. The staff was not friendly and helpful. The Store Manager was rude and insulted me badly. They take their customers for granted. This behaviour is not acceptable. My dog was in severe pain for more than three weeks after staying at one of their pet hotels.
I will never forgive myself for my bad decision in this case. My main job as a dog owner is to keep my dog safe. I failed in this case.
Is it impossible to handle dogs with care and integrity? Take this as a warning. There are many other pet shops and hope everyone reading this will consider shopping elsewhere. I guess they think they have some kind of  “monopoly” over the pet shop industry, but such actions will surely end Woofdorf Astoria Lakewood Ranch.
My advice is, if you have found a good, reliable, safe and compassionate caretaker for your dog, keep them. Try not to commit the mistake of coming to this place. Do not trust Woofdorf Lakewood Ranch pet hotel.

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