Different company name, same lousy customer service!! My wife and I were sorry we chose their cable service, the cable technicians were rude, didn’t install our cable properly, and when we called to complain, they gave us the run-around, and the technicians had an attitude when they had to come back and do the work correctly!! Don’t hire these incompetent *erks!! Plus, this company still enforces job discrimination..
Consumer Reviews and Complaints
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WOW! [Wide Open West] / Knology Reviews & Complaints
I have been with WOW for a little over a year now. During that year the cable service was so bad that to date I have had 6 technicians out to work on it. Every month, even if I pay my bill on the day service is to be interrupted, they tack on an additional $22 reconnect fee. They do this even if the service HAS NOT BEEN INTERUPTED!!! Additionally they add a $10 late fee making sure that paying the full balance is never attainable!!!
WOW! [Wide Open West] / Knology Reviews & Complaints
I have had difficulty with my phone service. The problem is that I could not find any contact information for the upper management. I am writing to let everyone know how to find it. You have to look in the menu for finding employment with them. Careers at WOW! At the bottom of the homepage, to the left is a list of areas, click on Management Team. Here you will find all of the higher management, including the CEO, with contact links.
WOW! [Wide Open West] / Knology Reviews & Complaints
I have used WOW as my cable service provider for about 8 years, and I have had my video bundled with my telephone service and digital subscriber line for the past few years. My picture on all televisions breaks up, freezes, tiles, etc., resulting in an unacceptable picture along with audio. I have had two techs here in the past couple weeks and all they can tell me is that the company is aware of the problem and is working to solve it. I know I should just change to AT&T, Comcast or some other cable option, but it’s such a hassle. How can a company knowingly provide unacceptable service at a hefty monthly charge?
WOW! [Wide Open West] / Knology Reviews & Complaints
I ordered Internet package from the website www.wowway.com. The package and installation cost me about $50 and monthly fee was about $35. However, I wasn”t satisfied with the speed of the Internet and contacted this company in order to change package. The agent from this company refused to change the package, because we signed a contract already, then I asked to cancel this contract and refund me, but he told me that it was impossible. I wonder if someone had the same situation and can offer good solution. Thanks.
WOW! [Wide Open West] / Knology Reviews & Complaints
I ordered whole-home HD DVR from the website www.wowway.com. I paid about $900 for my order and for the services. They promised to deliver and install everything within 3 days. I waited a week and called their customer services. I spoke with a lady, who asked my address and told me that tomorrow everything would be installed. But they didn’t arrive. Please leave comments about this seller, because people should be aware when they buy from such dishonest seller.