Trying to do business with Guthy-Renker / X-OUT is a total nightmare, can’t speak to anyone on the phone, the people that work ther do not have the ability to read cancellation requests and they deny / lie to avoid refunding money for unordered / unwanted / returned product. Twice cancellation was requested, twice product was billed/ received, twice product returned. Dispute filed with CC company, Guthy-Renker calims I never cancelled or returned the products so they will not issue a credit. Why would I keep a product that did more damage than good? Stop Pay put on CC to deny additional charges, account with Guthy-Renker closed with $0.00 balance due to them, now receiving past due notices for unpaid balance. An internet search provides thousands and thousands of complaint similar to mine, how does this company get away with such poor customer service. I guess the old saying the customer is always does not apply to those doing business with Guthy-Renker.
This complaint and/or review was posted on HolySmoke.org on 20:29 pm, July 31, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/xout-com-review/.
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