I just got off the phone with one of Xperience Days customer service representatives and she was not very helpful and in fact was very rude and ###. She was taking a very impatient tone with me when I am the one who is hassled by all of this. We mailed back our gift card that we purchased be exchanged back in June and have not gotten a notification at all so we checked on the USPS tracking number [protected] 7447) and it said: “We attempted to deliver your item at 11:28 am on June 29, 2010 in HOBOKEN, NJ 07030 and a notice was left. No further information is available for this item. ” The Xperience Days representative said that they did not receive any notifications whatsoever and left it at that. She said that it isn”t possible that the postal service left a notification because they dont have it that. So am I to think that the postal service is giving me the wrong information? Could it not be possible that someone from Xperience days” end made an error? Instead of saying she would look into it, she was very dismissive and basically sent the message: not our problem, not our money, go figure it out yourself! I am VERY disappointed with the level of service that I received and hope that someone NICE to get back to me. But reading the complaint another complaint filed against the, I doubt anyone will respond to my email. I paid money for that gift card and would like to use it. Unfortunatley, looks like I am on my own here.
Customers reviews and complaints
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This complaint and/or review was posted on HolySmoke.org on 18:09 pm, November 13, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/xperience-days/.
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Xperience Days Reviews & Complaints
I purchased a walking tour gift for my husband for his birthday a few years ago. I chose to receive the certificate in email format and did not request a physical gift card. We haven”t gotten to use it yet because we have been busy with kids. Recently, I called Xperience Days to redeem the gift and plan to book the tour for my husband and me. First I thought I lost the e-gift certificate, but I told them there is a record of my purchase in my personal account on their website. They said they cannot redeem for me, even though I am the purchaser and my husband is the recipient. I must get the redemption number on the gift certificate. After digging through our drawers, we found the printed e-gift certificate with the redemption number. I called just now, and they said they cannot redeem it for me because I don”t have the physical gift card. First of all, I did not receive the physical gift card as I did not select that as the delivery method. Secondly, I have never heard of a business that would not honor a gift certificate when I have the proof of purchase and the gift certificate redemption number. The customer service was awful. The company is making it impossible for people to redeem their gifts. I would never buy from this company again. I don”t have a good word about this company.
Xperience Days Reviews & Complaints
I purchased through Xperience Day a Brunch Cruise for Valentine’s Day ( I was celebrating also my wedding Anniversary). My husband love to be on the water. I don’t care being on the water but I love dancing (he does not). Xperience Day was advertising this Brunch Cruise with entertainment and dancing so I tought it would be perfect for my husband and I. Althought the buffet brunch was good, it was very limited. They were serving all you can drink champagne (again good for my husband but I don’t drink). What a disapointement when music never started! There were no dancing! I paid $150 for that very limited brunch and cruise in circle around the marina! The cruise line staffs were nice and give me a small discount on what I would have to additionnally pay for a music cruise…it would be at night not so nice for my husband. Xperience Day refused to refound me anything! I consider it was a rip off! In all the Xperience Day publicity website they kept repeating fun entertainment and dancing and even on their follow up link to post a review on my “experience” they continued to say Entertainment/ Dancing Brunch Cruise!!! Be Careful when reserving any activity with them!