I began trying to get a replacement LED bulb for a light fixture in early Jan 2019. I was told it was actually under warranty and they would request a replacement from the manufacturer of the fixture. 3 weeks passed with no update so I once again called customer service. Again was told they would request a replacement. It is now 6 weeks since initial call and I have called several times and spoke with a customer service supervisor who then emailed me that a replacement fixture would be sent. 9 days since then and they are still telling me manufacturer has not even put in the order. They always promise to follow up, call back etc. no response to my email and no follow up calls or emails. I end up calling them and hear the same BS. I will be filing complaint soon with better business bureau and writing a letter to their corporate office. I have dates and names of all customer service people I’ve dealt with. Super nice on phone but never any results. Very very disappointed in their service and attention to follow up any problem.
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