A friend sent my son a $100.00 item from Young Explorer’s for his birthday. We felt funny exchanging the item, but decided it was too similar to something he already had. I have purchased items many times before, as well, from YE). After paying $26.00 (oversized, insured, UPS) out of pocket (which I knew ahead of time I would be doing), Young Explorers received the item December 3. (Three separate times I called mid-day and was told to call later due to “heavy calls”). I had written on the back of the return form the items we wanted in lieu of the original gift just as their instructions stated; but, one month later… nothing arrived. So I called, spoke to a rep who acknowledged the account was noted Dec. 23. Now, two weeks later and MULTIPLE follow up phone calls, I have been told me that they credited her credit card (which they say is now being declined) and are unable to exchange the item. Their UNPUBLICIZED/UNWRITTEN store policy is that EVERY item is ALWAYS credited back and requested items for EXCHANGE are then RECHARGED to the purchaser. So, the bottom line is the gift giver ALWAYS know if the recipient returns the gift for something else (which can be awkward). In my case, I would actually have to call my friend and say, “Can you please call them and give them a new credit card number because for all I know your expiration date is different from the one in their computer or your card number was stolen and you’ve cancelled your card.” My friend is financially secure; that is not the issue. HOW AWKWARD TO HAVE TO DO THIS! HOW AWKWARD FOR THE GIVER TO KNOW IF YOU ARE EXCHANGING THE GIFT! This “exchange” policy is not printed anywhere on the form but according to YE it is their state law. One person I spoke with said, “Let me ask my supervisor if we can issue a gift card…” “unfortunately, no.” I was told this again (after I requested to please speak to the supervisor). Sadly, the “supervisor” was INCREDIBLY indifferent and basically read a “one size fits all” script on how to handle situations like these. I will definitely ask my friend if she has been credited for the amount, and I will encourage her and ALL of my friends to shop elsewhere for true customer service. They need to take a lesson from Zappos, Target, or the Department of Motor Vehicles for that matter. Very disappointing. I never raised my voice or used bad language, but did tell them their customer service is extremely misleading, disappointing, and certainly not geared towards satisfying their customers. It is NOT 100% as stated on their website.
Consumer Reviews and Complaints
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Young Explorers Reviews & Complaints
I bough a Christmas present for my son from www.youngexplorers.com website and had a terrible experience with them! My order did not arrive and I contacted customer service to ask what was going and they assured me everything was fine. Recently I contacted them again and their rep said that they don”t have any record that I ever made an order!! What a scam site! I did not get a payment confirmation and there was also no tracking number, and I have no idea what to do now and where to seek help. My son is left without his present and I don”t have money to buy another one. Please stay away from Youngexplorers!!
Young Explorers Reviews & Complaints
I HIGHLY recommend NOT ordering from Young Explorers. I purchased a birthday gift on 19 October for my 5 year old niece. Just today (18 Nov), I received an email from Young Explorers that the order is on back order!! Can you believe it!! All this time, I thought my niece received her gift! They also do not have anything online to write a note to the recipient. Don’t waste your time with this company as there are many other options to choose from. “
Young Explorers Reviews & Complaints
I ordered ~$400.00 in toys from Young Explorers on December 12, 2009. Some of the items were listed as “Out of Stock, due in soon.” I paid extra for 2-day shipping, knowing that some of the items could not be shipped straightaway. Only one item arrived 2 days later by express shipping. On the 19th, I checked back in on the website and found that the items that were “Due in soon” now had specific dates listed for when they would arrive in the warehouse. Most dates were in mid-January 2010, one was in April 2010, none were in December of 2009. I found a link on the website to view my order and found that other things had just shipped, but not by the 2nd-day air I had paid for. I also discovered, to my surprise, that one item had been cancelled. I had never received an email about the cancelled item. I called the company and 3 times in a row, after holding for 15 minutes, I was directed to a messaging system. I called the company again today (12/23/09) to inquire about an item that was listed as shipped on the 18th but had not yet arrived. I was able to reach a representative. I remarked that I had paid for 2-day shipping and the representative said “No, you didn’t.” and when I argued that I had paid the extra money when I placed the order and that this was listed on my order form, she said “What’s your point?” and then hung up on me.
Young Explorers Reviews & Complaints
I ordered Christmas gifts 12/9/15 and by 12/15/15 still not shipped. Nothing was noted as back ordered. On 12/16/15 I cancelled order via phone call and customer service. Two days before Christmas received the order. Called and customer service rude and disconnected my call. Terrible to deal with and would not recommend.
Young Explorers Reviews & Complaints
I ordered this by mail. Order K138403800011 Also Whse Order ID: [protected] Imagine our disappointment when we gave it to our grandson for his birthday and one light does not work. Useless for my grandson”s birthday party. Big Disappointment!!! I would like my $ back. I ordered it in Oct. 10/22/2018 is on bottom of shipping label. His birthday was Dec. 30th, 2018 Esther Kay Thomsen 425 Humphrey Rd. South New Berlin, NY 13843
Young Explorers Reviews & Complaints
I placed an order for 2 gingerbread houses to be sent to two different addresses by December 12 as Christmas gifts. I told the order taker that if I could not request a certain date, I would place the order at a later date. He assured me he could accomadate my request. On 10-31-18 I got notice that the product was shipped. I immediately called Young Explorers and was told there was nothing they could do and I should call the shipping company. Obviously the shipping company had nothing to do with this. Today I again called the number provided on this website. I requested to talk to someone who could speak English and was a manager. The person who answered argued with me and demanded that I tell him the problem. When I talked to someone after that she finally said that they would waive the shipping charge. I informed them that this was better than nothing but I would withhold payment on my charge card if they did not at least do this. I requested that an email b e sent confirming that this was done and was told that they could not do this. DO NOT do business with this company. Customer Service is incompetent.