Hiya, Ive ordered from yourselves plenty of times in the past, and I am aware of the fact that sometimes your delivery takes a little bit of time. However I placed an order on the 6th of January and i still have not received my delivery. Seventeen days is a long time to be waiting for any package, However it is exceptionally irritating given the fact that I ordered a dog bed from yourselves just a week ago and it arrived today, so my question is, why is the first delivery taking so long?? I have loved using your website in the past, and have recommended it to many because of its good stock at decent prices. However this recent ordeal has been really irritating and will certainly impact my using it again in the future. I really do hope that the delivery turns up in the next few days, thank you for taking the time to read this, Ruth. order number: [protected]
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This complaint and/or review was posted on HolySmoke.org on 12:19 pm, February 13, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/zooplus/.
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Zooplus Reviews & Complaints
I honestly adore this website and always order something from them, plus they often have something interesting for customers. But there’s one BUT: but customer service is their weakest spot. I wish they were better, maybe then they would be the best. It was very disappointing to me to be treated the way they did. They sent me a wrong item and when I kindly asked to replace it, they refused and provided no reasons for that. I wasted my money for nothing… Well, maybe next time they will be more attentive.
Zooplus Reviews & Complaints
I recently ordered several items from their website. A few hours after placing the order i learned that one of the items (a very large dog bed) was not the correct model. I tried several times to contact them but no one would respond to my repeated attempts to cancel the order A week later the very large dog bed was delivered. I called them to arrange a return and explain that it should have never been delivered in the first place and it was unfair i should have to pay the MASSIVE shipping charges to return it. They denied ever having seen any of the emails i sent, though i have all of them showing delivered, and are forcing me to pay the return shipping charges even though it was their mistake. Absolutely DREADFUL customer service. Take your money elsewhere.