In Jan of 2009 we were contacted by Zurix Roofing & Repair Inc. to inspect our home and roofing due to severe hail damage to many homes in our area of Alpharetta, GA. The inspection by Zurix ascertained we needed a total roof replacement immediately. The new roof estimate included removing all existing shingles and replacing them with a 30 year manufacturer’s warranty architecture shingles , replacing the felt, replacing the step flashing, and R& R vents. In addition to our new roof, we also installed a new gutter system Zurix was promoting called Gutter Guards. The repairs and the replacement was filed with our Insurance carrier (Travelers) and approved. The roof was replaced on Jan 19, 2009. On Oct 13th, 2013 I noticed the carpet in our master bedroom closet was soaking in water and then I noticed the walls also had water stains and the trim was separating from the wall. I then went to the room below are our master bedroom and also found water stains on the ceiling. I contacted my Zurix sales rep Rodney Zehner on Oct 14th and left him a message to call me. I did not get a response so I went to the website and contacted a person listed as management named Andy Zawislak and left him a voice mail message. I also called the customer service number and left a VM message. I received a call back from Andy Zawislak and he asked me to contact their project manager Chad Landman. I called Chad and he sent an installation worker out to inspect the damage. The worker climbed onto the roof and found trim boards and cedar siding were rotting due to improper flashing. He caulked some areas along the flashing to prevent further water damage. He also went into the attic and inspected the master bedroom closet. He also noticed there was black mold developing on the sheetrock in the master bedroom closet. He took some pictures and made some notes and advised me he would send his report to Chad.
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Stay away from this company
On April 27, 2011 I was contacted by an employee of Zurix about hail damage on my roof. After getting the insurance company to ok it, I hired them. They did the work in less than a full work day with about 15 mexicans that didnt speak a word of english and no apparent supervisor which should have been a major red flag. Anyway, the work looked to be good and almost 2 years went by before i noticed water damage in my dining room that never gets used. When I had a repairman come to fix the damage, we discovered that water had been coming through on the top floor in the spare bedroom and running down the wall into the dining room and to the basement along the wall. The inside of the walls were completely covered with mold and we replaced all of the wood inside and much of the floor. We discovered the source to be a broken piece of the paneling from the exterior side of house attached to shingles on garage. The water had come down at a steep angle to be forced in to the side of my house. I noticed the whole area and many different boards all the way up had been damaged due to them tearing the shingles out from under them. The fact that they broke one is no big deal, the fact that they didnt tell me is a huge deal and cost me a lot of money. I contacted the saleman I had dealt with and never got a call back. Months later I got a returned call from Chad Landman after leaving several messages on the company voicemail. He couldnt come up with solutions, only excuses and denied everything. Finally he went to look and I also had a leak above my master bath that i told him about. He agreed with me that pulling the shingles out from under the siding did snap it off and told me they fixed it and the leak above the bathroom. After having all of the repairs done to the interior out of my pocket, I thought I was good to go. Now a year later the water damage is back and completely ruined my walls and hard wood floor again. Come to find out this morning that nothing was ever fixed and Chad lied to me about fixing where the water came in. I come from a family of lawyers and will not let this go this time. Just happened to have insurance inspector at my house this morning and he discovered the source of the damage and pointed out what a horrible job was done. Called Chad immediately and he was full of excuses again. I also went to bathroom upstairs to discover the water spot has gotten a lot worse and they never fixed that either. Stay away from this company! They had nobody that spoke english and nobody to check the work at the end! .